Compare Bomgar Remote Support vs Apizee vs FixMe.IT

More Information More Information Visit Website

Crozscore:

93%
what is this?
94%
45%
interest falling

Crozscore:

64%
what is this?
30%
interest falling

Crozscore:

87%
what is this?
88%
38%
interest rising
Bomgar Remote Support screenshot view 5 more Apizee screenshot view 5 more FixMe.IT screenshot view 1 more

Software Description:

Bomgar is a remote support platform that helps teams in support and security organizations conduct safe, controlled remote support to almost any device or system, worldwide. It offers premium leading support, privileged access management, and identity management for support professionals.

The platform can operate even behind firewalls that users don’t control. The platforms that it supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android. It is even possible to monitor the remote video camera on iPhone, iPad, and Android mobile devices, so support staff can see everything their customers see. Privileged administrators can store their passwords in a safe, multi-security-based vault.

Privileged access management with Bomgar offers two main benefits: Secure credentials with Privileged Identity and managed sessions with Privileged Access. The Privileged Identity module constantly identifies and traces privileged users on a user's network, giving them unique and regularly changing credentials. On the other side, the Privileged Access tool is intended to protect a company's most valuable assets from cyber attacks by enabling security administrators to regulate, monitor, and manage privileged access.

Software Description:

Apizee provides customer interactions, visual assistance and web conferencing solutions for enterprises and organizations. Our multichannel solutions, based on WebRTC, a disrupting telecom technology, are leveraged to work on simple web browser without any plugin or software download and are also responsive and compatible with different connected devices.

Our SaaS platform enables simple installation and provide several APIs to meet businesses requirements. Apizee's solutions and cloud APIs are leveraged by players such as Crédit Agricole, Safran, Enedis, Renault, Barclays, Nexity, ExxonMobil, AMA and Bluelink.

Apizee provides collaboration and customer relationship management solutions for companies and application developers in the form of SaaS packaged and a cloud development library.

Apizee was created in 2013 by Michel L'Hostis and Frédéric Luart, experts in telecoms and SaaS.

Software Description:

Tailored to the needs of small and medium-sized businesses, Techinline FixMe.IT is a remote support application that’s easy-to-use and cost-effective, yet delivers a wide range of features that allow you to handle even the most complex support issues.

FixMe.IT enables instant, secure, and trouble-free connections between remote computers anywhere in the world. Furthermore, it utilizes the most up-to-date industry standards and infrastructure to ensure the highest level of security and privacy for our users. With FixMe.IT, your support team can quickly and securely view, diagnose, and resolve technical issues on a remote computer without pre-installing software.

Features:

Features:

  • Click-to-Dial
  • Dashboard
  • Batch Permissions & Access
  • Data Export
  • Chat
  • History/Version Control
  • Scheduling
  • Call Recording
  • External Integrations
  • Multi-User
  • Notifications
  • API

Features:

Summary:

  • Secure Remote Access

  • Remote Desktop and Servers

  • Help Desk Administration

  • Collaboration Support

  • Session Forensics

  • Cloud Access Control

  • Two-Factor Authentication

  • Access Notification and Authorization

  • Web and Mobile Consoles

  • Access Extender

Summary:

  • Instant messaging.

  • Video communications.

  • Visual Collaboration: screenshare, real-time annotations, video pointer, file sharing.

  • Plugin-Free: WebRTC technology, 100% web-based communication experience.

  • Web APIs enabling easy integration within any technical environment.

  • Multi-Device: experience Apizee solutions seamlessly on laptops, smartphones, tablets and wearables.

  • SIP connectivity.

  • Customisation.

  • On-premise deployment in option.

Summary:

    No key features associated with this application.

Cloud

$1,595.00
per concurrent license
Included in plan:
  • Bomgar Cloud Appliance
  • Manage unattended devices
  • Unlimited remote access on LAN via RDP
  • Unlimited access on external networks via RDP/Jump Technology
  • Unlimited access on isolated networks via Jump Zone Proxy
  • Customer support
  • Internal IT support
  • Collaboration capabilities
  • All administrative features
  • Windows, Mac, and Linux
  • Android and iOS Support
  • InSight Mobile Video Camera
  • Virtual Desktop Infrastructure
  • SSH/Telnet-enabled network devices
  • Serial-over-LAN & KVM via vPro

Term Appliance

$1,435.00
per concurrent license
Included in plan:
  • Physical Appliance or Virtual Appliance (vSphere or Hyper-V)
  • Hosted in your data center

Pricing:

  • Starting from: $30.00/month
  • Credit card required: Yes
  • FixMe.IT offers two unlimited subscription plans with no upgrade costs.

    Subscription:

    • $30 monthly
    • $300 yearly

FAQs:

    Does this service offer an API?
  • Yes, Bomgar offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Email Support, Phone Support, Live Support, Knowledge Base, Training, and Videos.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • What platforms does this service support?
  • Platforms that this service supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android.

  • Who are the main user groups of this service?
  • The main users of Bomgar Remote Support are support and security organizations.

  • What is this service generally used for?
  • This service is generally used as a remote support solution.

  • Does this service integrate with any other apps?
  • Integrations: Agiloft, Autotask, BMC Software, CA, Cherwell, Dell-KACE, EasyVista, FreshService, Heat, Hornbill, HP Service Management, ISILOG, Microsoft Dynamics, Salesforce, ServiceNow, SunView ChangeGear, Symantec, SysAid, TOPdesk, Zendesk, P ArcSight, Lieberman Software, ServiceNow, Splunk, and Thycotic.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with help desk ticketing systems and credential managers.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes, it does.

  • Does this service integrate with any other apps?
  • No, there are no integrations available.

  • What is this service generally used for?
  • Customer engagement, Customer relations, Lead generation, Customer support, Field service management, After-sales support, and Enterprise collaboration.

  • What platforms does this service support?
  • OS : Windows, Mac, Android, iOS
    Browsers: Google Chrome, Firefox, Opera, Internet explorer, Safari, Android.

  • Does this service offer an API?
  • Yes, several.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, it does.

FAQs:

    No FAQs associated with this application.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
3.56k

Publisher:

Founded:
-
Based in:
Lannion
Employees:
11-50
Likes:
45
Followers:
622

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Bomgar Remote Support
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
German, French, English, Dutch
Regional Restrictions:
No restrictions.

Other:

Who uses Apizee
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
French, Spanish, English, Italian
Regional Restrictions:
No restrictions.

Other:

Who uses FixMe.IT
  • Freelance
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Windows
Languages:
English
Regional Restrictions:
No restrictions.
Back to top