BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.
All-in-one product management platform makes it easy to collect feedback, prioritize features and nail product releases. The scaleable Uservoice engagement platform puts customers at the heart of every interaction - ensuring every stakeholder for your business is engaged and, ultimately, happy.
Batch Permissions & Access
Google Apps Integration
Google Apps Integration
Net Promoter Score
Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.
Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.
Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.
Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.
Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.
Award-winning UI: Give your customers the best possible customer support experience with a simple, personalized interface
Complete Platform Support: Web? iOS? Android? Wherever your customers are, UserVoice provides a native experience
Personal Relationships, not ID Numbers: Using simple straightforward emails without long ID numbers, customers communicate directly with real people, not a complex ticketing system
Credit card required: N/A
Pro: $599 agent/year.
Premier: Pricing on request.
Enterprise: Pricing on request.
Does this service offer guides, tutorials and or customer support?
They offer Free Premium 24/7 Support.
What is this service generally used for?
It is generally used as a live communication software.
What platforms does this service support?
The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.
Does this service integrate with any other apps?
It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,
Does this service offer an API?
BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)