Compare Boldchat vs Olark vs SysAid

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Crozscore:

89%
what is this?
100%
51%
interest falling

Crozscore:

87%
what is this?
83%
58%
interest falling

Crozscore:

84%
what is this?
45%
interest rising
Boldchat screenshot view 4 more Olark screenshot view 4 more SysAid screenshot view 5 more

Software Description:

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

Software Description:

Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.

Software Description:

SysAid is Help Desk solution developed for large businesses across many industries. The software is available in both cloud-based and local versions, compatible with Window and MacOS operating systems. Mobile apps are available for Android and iOS devices.

SysAid provides IT specialists flexible solutions, that can be customized to suit specific organizational requirements. Features include automation tools, ticket management, IT asset management, self-service, chat, password reset, mobile apps, industry benchmarking, and more.

This software is the ideal combination of help desk and asset management, providing numerous benefits to its users. It enables administrators to control all tasks in one platform, so they can deliver effective support. SysAid serves over 10,000 customers in 140 countries.

Features:

  • API
  • Chat

Features:

  • Analytics
  • API
  • Chat

Features:

  • Third-Party Plugins/Add-Ons
  • Scheduling
  • Calendar Management
  • Notifications
  • Google Apps Integration
  • Multi-User
  • Data Export
  • Data Import
  • Data Visualization
  • Dashboard
  • Email Integration
  • External Integrations

Summary:

  • Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

  • Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging.

  • Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

  • Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

  • Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

  • Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.

Summary:

  • Simple install: Just copy and paste an HTML snippet.

  • Visitor details: Know who and what's going on your website.

  • Transcripts: Every chat recorded for review.

  • Chat ratings: Get instant feedback from customers.

  • Reporting: Detailed, real-time reports.

  • Proactive chat: Directly or with targeted, automated rules.

Summary:

  • Help Desk

  • Asset Management

  • Change Management

  • Problem Management

  • ITSM ITIL-Based Solution

  • Mobile and Tablet Apps

  • Bar Code Scanning and Auditing

  • 3rd-Party Integrations

  • SLA Management

  • Escalation Rules and Email Routing

Pricing:

  • Credit card required: N/A
  • Pro: $599 agent/year.
    Premier: Pricing on request.
    Enterprise: Pricing on request.

Pricing:

  • Credit card required: N/A
  • Ultimate: $219 Month/15 operators.
    Platinum: $116 Month/8 operators.
    Gold: $44 Month/4 operators.
    Bronze: $15 Month/1 operator.
    14 days free trial for any plan.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • They offer Free Premium 24/7 Support.

  • What is this service generally used for?
  • It is generally used as a live communication software.

  • What platforms does this service support?
  • The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,

  • Does this service offer an API?
  • BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)

  • Who are the main user groups of this service?
  • The main users of this service are webstores.

FAQs:

    Who are the main user groups of this service?
  • It is used by sales and support teams in large enterprises, mid size business, non profits, small business.

  • What is this service generally used for?
  • Olark is generally used for live chat customer support.

  • What platforms does this service support?
  • Mobile and desktop — iPhone, Android, Windows and Mac

  • What are some applications this service is commonly used in tandem with?
  • This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.

  • Does this service integrate with any other apps?
  • Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment.

  • Does this service offer an API?
  • Olark live chat has an API available.

  • Does this service offer multi-user capability (e.g. teams)?
  • Chats can be transfered from one agent to another and they can set up groups.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: FAQs, knowledge base, online support, phone support, video tutorials.

FAQs:

    Does this service offer an API?
  • No.

  • Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service integrate with any other apps?
  • Integrations available: Sage 50c, JIRA Software, OneLogin, Nagios XI, Trello, Microsoft Office 365, G Suite, TeamViewer, Salesforce App Cloud, Slack, QuickBooks, Asterisk, SAP.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, it offers multi-user capability.

  • What is this service generally used for?
  • This is Help Desk software.

  • Who are the main user groups of this service?
  • Main users of SysAid are large businesses.

  • What platforms does this service support?
  • SysAid is offered in both cloud-based and installed desktop version. There are also mobile apps for Android and iOS devices.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
2008
Based in:
Ann Arbor
Employees:
11-50
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses SysAid
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Hebrew, Chinese, Japanese, Italian, German, Russian, Portuguese, Spanish, French, English
Regional Restrictions:
No restrictions.
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