BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.
About SysAid
SysAid provides IT and enterprise service management solutions that transform IT agent productivity, drastically enhance the end-user experience, and drive value across the organization. SysAid partners with over 10K customers, from SMBs to Fortune 500 enterprises in 140 countries. Available in 42 languages as a cloud-based and on-premises solution.
Everything’s cross-referenced within SysAid e.g. every ticket, asset, patch, and related item, to help close the loop faster.
Built-in service orchestration and service desk automation to slash ticket resolution time.
Native asset management and CMDB to help simplify the process for tracking/auditing all IT and non-IT equipment.
Easy self-service adoption with an effortless, omni-channel end-user experience, enabling one-touch tickets.
Codeless configuration, so you can work the way you want (instead of adapting to rigid tools provided by others).
Out-of-the-box reporting, BI analytics, and configurable dashboards.
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.
Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.
Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.
Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.
Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.
Summary
Asset Management
Change Management
Problem Management
ITSM ITIL-Based Solution
Bar Code Scanning and Auditing
SLA Management
service orchestration
Escalation Rules and Email Routing
Service Desk Automation
Help Desk Ticketing Software
Pricing
Credit card required: N/A
Pro: $599 agent/year.
Premier: Pricing on request.
Enterprise: Pricing on request.
Pricing
BASIC For easy & efficient IT support
1 user(s) / month
Included in plan:
Ticketing
Asset Management
Self-Service Portal
Password Reset
Knowledge Base
Remote Control
Advanced Reporting
Service Desk Automation
Tasks & Projects
Barcode CI Scanner
Monitoring (optional)
BI Analytics (optional)
Patch Management (optional)
Implementation Packages (optional)
Professional Services (optional)
Service Orchestration (optional)
FULL For ITIL-aligned mature organizations
1 user(s) / month
Included in plan:
All that in Basic +
ITIL (Change/Problem/Request)
CMDB
Service Orchestration
SLA/SLM
Unlimited Configurable Fields
Third-Party Integrations
Multiple Email Boxes
APIs
Monitoring (optional)
BI Analytics (optional)
Patch Management (optional)
Implementation Packages (optional)
Professional Services (optional)
Service Orchestration (optional)
FAQs
Does this service offer guides, tutorials and or customer support?
They offer Free Premium 24/7 Support.
What is this service generally used for?
It is generally used as a live communication software.
What platforms does this service support?
The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.
Does this service integrate with any other apps?
It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,
Does this service offer an API?
BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)
Who are the main user groups of this service?
The main users of this service are webstores.
FAQs
What is this service generally used for?
IT Service Management (ITSM), Service Desk, Help Desk software, Ticketing System and Asset Management* IT Service Management (ITSM), Service Desk, Help Desk software, Ticketing System and Asset Management
What are some applications this service is commonly used in tandem with?
SysAid ITSM includes everything you need for effective IT service management (ITSM) in a single ITIL-aligned ITSM solution. SysAid ITSM includes a powerful incident and service request management module, plus other core ITIL capabilities such as problem management and change management.
Beyond these, there is also network discovery and IT asset management including mobile device management, and the modern-day IT support must-haves such as an end-user self-service portal, automated password reset, mobile apps, chat, IT industry benchmarking, and advanced workflow and automation features.
Who are the main user groups of this service?
SysAid's solution is used by organizations spanning all industries and sizes—from SMBs to Fortune 500 corporations.
Does this service offer an API?
No.
Does this service offer guides, tutorials and or customer support?
We have a small team of dedicated Support & Helpdesk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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