Compare Boldchat vs SnapEngage vs REVE Chat

Software Description:

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

Software Description:

This service gives its users abilities to automatically invite their visitors to chat, so they don’t have to waste time monitoring unresponsive chats. Agents can focus on only those visitors who want to talk. They can also customize everything! The chat window, agent photos, Help-Chat, and Contact-buttons.
SnapEngage can easily be installed on any website and seamlessly integrates with your CRM or Help Desk, the perfect solution for enterprising companies of any size.
Its strengths are definitely ease of use and their very efficient web client that gives easy access to all the important functionalities.

Software Description:

REVE Chat is a multi-channel cloud based live chat software for offering instant assistance to your website visitors. Businesses can also engage with their customers on social media channels through Facebook and Viber Messaging.

It also offers several advanced features like Voice/Video Chat, Department Management, Auto Triggers, Visitor Analytics and Queuing to provide better customer service and boost sales conversions.

REVE Chat allows your business to fully customize the chat experience to suit your brand and personalize every customer interaction.

Benefits:

• Improved sales conversions: REVE Chat enables the website visitor to chat with your support representative itself in the website for any kind of assistance. You never know, after that he or she may opt for your service which may increase sales.

• Live chat in real-time: Real-time live conversation in the website itself can assist your customers with any kind of queries or information regarding your offerings.

• Reduction in service cost: REVE Chat enables each of your agents to chat with multiple website visitors at one time. Apart from that, total time per interaction is also very less which reduces the necessity of extra agents.

• Receive valuable customer feedback: It helps you to receive valuable customer feedback during and after the live support sessions which will help your company to focus on the satisfaction and requirements of customers.

• Improved customer service: It improves the efficiency of your support team to offer real-time support in the same way your customers want.

• Track your website visitors at ease: REVE Chat enables you to keep track on your website visitors. You can get detailed information about each of your website visitors before initiating the chat session.

Features:

• API
• Chat

Features:

• Analytics
• Audience Targeting
• Chat
• Scheduling

Features:

• Multi-User
• Dashboard
• Scheduling

Summary:

• Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

• Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging.

• Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

• Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

• Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

• Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.

Summary:

• SMS Chat: Text-to-Chat feature allows website's visitors to initiate a chat and communicate with agents via SMS text message.

• File Exchange: Agents and visitors can share images and other files with the click of a button - all within the chat window.

• Advanced Chat Portal: Their easy and powerful interface gives agents the abilities and information they need.

• Proactive Invitations: SnapEngage automatically invites visitors to chat.

• Agent Picture: Agent portraits create a more personal engagement experience for visitors.

• Simple Offline Form: Visitors can leave a simple message for agents, to address later.

Summary:

• ProActive Chat

• Chat Monitoring

• Facebook Chat Integration

• Voice Call

• Video Chat

• Visitor Analytics

Pricing:

• Credit card required: N/A

• Pro: $599 agent/year.
  Premier: Pricing on request.
  Enterprise: Pricing on request.

Pricing:

• Credit card required: N/A

• Business: $60 USD / month for 4 agents,
  Plus: $140 USD / month for 8 agents,
  Premier: $420 USD / month for 16 agents,
  15 day trial for any pricing plan.

Pricing:

• Starting from: $12.00/month
• Credit card required: N/A

• Discounts available for 1 and 2 year subscriptions

FAQs:

Does this service offer guides, tutorials and or customer support?

• They offer Free Premium 24/7 Support.

What is this service generally used for?

• It is generally used as a live communication software.

What platforms does this service support? (e.g. native mobile apps)

• The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.

Does this service integrate with any other apps?

• It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,

Does this service offer an API?

• BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)

Who are the main user groups of this service?

• The main users of this service are webstores.

FAQs:

Who are the main user groups of this service?

• It is used by sales and support teams in companies of all sizes.

What is this service generally used for?

• SnapEngage is used as a live chat support to sales teams.

What platforms does this service support? (e.g. native mobile apps)

• It is web-based application, and works on Windows and Mac. Mobile Web App Works with iPhone and Android.

What are some applications this service is commonly used in tandem with?

• It is most commonly used with Zendesk, Desk.com, and Freshdesk.

Does this service integrate with any other apps?

• SnapEnage integrates with: SAP; HubSpot; Salesforce; Facebook; BatchBook; Desk.com; UserVoice; Zendesk; and more.

Does this service offer an API?

• An API is available.

Does this service offer multi-user capability? (e.g. teams)

• Chats can be transfered from one agent to another via the web interface or their command syntax.

Does this service offer guides, tutorials and or customer support?

• Support offered: Live chat, email and FAQ.

FAQs:

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Other:

Other:

• Freelance
• Startups
• SMEs
• Enterprises

• Web App
• Windows