Compare Boldchat vs REVE Chat vs Re:amaze

Boldchat 0 Support & Helpdesk	REVE Chat 17 Support & Helpdesk	Re:amaze 133 Support & Helpdesk
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Crozscore 86% what is this? Press Buzz: 51% User Trend: interest rising	Crozscore 88% what is this? User Happiness: 89% Press Buzz: 48% User Trend: interest falling	Crozscore 91% what is this? User Happiness: 92% Press Buzz: 47% User Trend: interest rising
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About Boldchat BoldChat is provider of live chat services that can be used by businesses of all sizes It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more. The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.	About REVE Chat REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers, Visitor Analytics, Queuing, fully customizable chat banner and more to personalize every customer interaction across multiple channels.	About Re:amaze The Best Customer Service Helpdesk, CRM, Live Chat Support, Chatbot, and FAQ Platform for SMB & Enterprise eCommerce Brands. Re:amaze is a helpdesk, live chat, ticketing, chatbot and FAQ help center platform for eCommerce. Unify email, Facebook Pages, Messenger, Twitter, Instagram, SMS, VOIP, WhatsApp, push notifications, and live chat ticket conversations in a shared team inbox. Provide customer support that result in sales growth. More powerful and complete compared to other helpdesks Manage multiple stores easily Not just chat, but also email, social, push, SMS, VOIP, Whatsapp Boost sales, conversion, and retention Top rated merchant support Demos, training, and onboarding Access top 3rd party apps data without leaving your helpdesk ticketing and live chat support dashboard Flexible pricing no contract Built For Digital Brands Re:amaze integrates natively with platforms like Shopify, BigCommerce, and WooCommerce so you can access order data instantly. Edit/create orders, process refunds, cancellations, update customer/order data within support conversations. See cart items, track browsing activity, customers' screens w/ Re:amaze Live Send products to customers in chat Create dynamic reply templates w/ macros Create automated workflows w/ macros Use Live Chat + Bots to automatically engage customers w/ macros Measure your customer service team's revenue and sales impact Works with Klaviyo, Octane AI, Smile, LoyaltyLion, Omnisend, SMSBump, ChannelReply, ActiveCampaign, Yotpo, Returnly, etc. Reduce Customer Service Time via Automation + Bots Add efficiency to your customer support and customer service experience with Re:amaze Chatbots (via livechat), Workflows, and Trainable Intents. Pre-built chatbots help answer order status questions + questions covered in FAQ Build your own multi-step chatbots to help, guide, sell to customers Use AI powered Intents to classify support messages and predict customer sentiments accurately Create workflows to route, reply, assign, tag tickets in your helpdesk Show store status when issues arise Boost Sales Re:amaze Chat can help boost your AOV, reduce cart abandonment, and increase customer loyalty via automation. Create automated marketing campaigns for holiday promos, special sales, cross-selling, up-selling, product announcements with Re:amaze Chat. Start chats automatically on conditions such as: Current / referring URL / time and date Total Shopify spend / order count Items in cart Exit intent Send up to 2000 free browser and mobile Push Notifications each month to reach online and offline customers using Re:amaze Push Campaigns and bring them back to your site.
Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Batch Permissions & Access Chat Contact Management Contact Sharing CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Third-Party Plugins/Add-Ons Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction. Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging. Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site. Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel. Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination. Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.	Summary Facebook Chat Integration Voice Call Video Chat Viber Messaging Screen Sharing Visitor/IP Banning Email Forwarding ProActive Chat Chat Monitoring Visitor Analytics	Summary No key features associated with this application.
Pricing Credit card required: N/A Pro: $599 agent/year. Premier: Pricing on request. Enterprise: Pricing on request.	Pricing Starting from: $12.00/month Credit card required: N/A Discounts available for 1 and 2 year subscriptions Standard $15.00 1 user(s) / month Included in plan: ProActive Chat Chat Monitoring Online Visitor Tracking Canned Response Advanced $25.00 1 user(s) / month Included in plan: Live Video Chat Live Voice Call Queuing Advanced Reporting Chat Banner Customization	Pricing Basic $29.00 1 user(s) / month Included in plan: Unlimited Email Inboxes Social Media Integration Basic Reporting Public / Internal FAQ Workflow Automation Website Integration Live Chat Chatbots Cues (Engagement Automation) 1,000 Free Push Notifications Per Month Pro $49.00 1 user(s) / month Included in plan: All of the features in Basic Manage Multiple Brands in one Account Live View of Site Visitors Advanced Reporting Custom Hosted Domain Customizable Email Templates SMS and VOIP Integrations 1,000 Free Push Notifications Per Month Plus $69.00 1 user(s) / month Included in plan: All of the features in Pro Peek (Live Screensharing) Departments (Staff Groups) Staff Performance Reporting Customizable Staff Roles Customer Satisfaction Ratings Optional Classic Chat Mode SAML / SSO Integration FAQ Article Edit History 2,000 Free Push Notifications Per Month Starter $59.00 unlimited user(s) / month Included in plan: All the feature of Basic Unlimited Users Up to 500 Active Conversations per Month Customizable with Basic, Pro, or Plus Features Up to 20,000 Active Conversations per Month
FAQs Does this service offer guides, tutorials and or customer support? They offer Free Premium 24/7 Support. What is this service generally used for? It is generally used as a live communication software. What platforms does this service support? The application is easily installed and accessible via PC software, the online interface, or through their iPhone app. Does this service integrate with any other apps? It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc, Does this service offer an API? BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.) Who are the main user groups of this service? The main users of this service are webstores.	FAQs Does this service offer guides, tutorials and or customer support? Yes Does this service offer multi-user capability (e.g. teams)? Yes Does this service offer an API? Yes Does this service integrate with any other apps? Yes	FAQs Does this service integrate with any other apps? Slack G Suite Stripe Aircall.io Smile.io Pipedrive Twilio Stride GitHub Zapier PieSync Shopify BigCommerce WooCommerce Jira Google Analytics Google Tag Manager MailChimp Meetingbird Upscope ReCharge Payments ShipStation Klaviyo Wordpress ClickSend Magento Amazon Seller Central (Coming Soon) Yotpo (Coming Soon) Salesforce (Coming Soon) What are some applications this service is commonly used in tandem with? Re:amaze is most often used with apps and platforms such as Shopify, BigCommerce, WooCommerce, Magento, Slack, Stripe, MailChimp, Pipedrive, Smile.io, ReCharge Payments, Klaviyo, and much more. What is this service generally used for? Re:amaze's core functionality is to help businesses manage customer service and support more efficiently. However, we believe that customer service is actually a revenue center for the majority of modern web based businesses. This is why we also offer automation tools to help you with marketing and customer engagement. What platforms does this service support? Re:amaze is a cloud-based service and is generally platform agnostic. You can use Re:amaze on your website, your web application, your e-store, and on mobile apps built on iOS and Android. Does this service offer an API? Yes. Re:amaze has a RESTful API that you can use to build on top of Re:amaze. Does this service offer multi-user capability (e.g. teams)? Yes. Re:amaze supports unlimited staff users with roles and permissions, and the ability to create Departments (user groups). Who are the main user groups of this service? Re:amaze is designed for a wide variety of websites, eCommerce stores, and web applications. If you run an online business, Re:amaze's suite of tools can help your team manage both inbound conversations via email, social media, SMS, voice, and live chat. If you need to automatically reach out to customers on your website or inside your web app, Re:amaze's chatbots and automated engagement features can help you do that as well. Does this service offer guides, tutorials and or customer support? Yes. We have a full support portal with tutorial guides and videos. Our customer support is available from 8am to 5pm Pacific Time Monday - Friday.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: Singapore Employees: 11-50 Likes: Followers: 1.25k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 618
Other Regional Restrictions: No restrictions.	Other Who uses REVE Chat Freelance Startups SMEs Enterprises Desktop Platforms: Web App Windows Mobile Platforms: Android Languages: English, Arabic, Chinese, French, Japanese, Korean, Portuguese, Russian, Spanish, Turkish Regional Restrictions: No restrictions.	Other Who uses Re:amaze Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: English Regional Restrictions: No restrictions.