Compare Boldchat vs LivePerson vs Interakt

Software Description:

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

Software Description:

LivePerson is one of global leaders in intelligent online customer engagement.
One of the advantages of using their live chat support software is the ability to monitor and approach customers directly. If users can reach their customers while they are making critical buying decisions, they can turn pageviews into sales.
Operators can see full analytical data for every customer before engaging in a chat, so customers will get highly personalized help. This way, through their predictive intelligent targeting, LiveEngage helps brands understand site visitors’ intents.

Software Description:

Interakt is an All-In-One Customer Engagement and Support suite.

Capture: Acquire new leads through exit popups, notifications, live chat and custom forms.

Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions.

Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All of this with just a one time simple javascript integration.

Anyone with an online presence that wants to engage with their site visitors would benefit from Interakt. It helps you create a point of contact between you and your site visitors.

Features:

• API
• Chat

Features:

• Analytics
• Chat

Features:

• Marketing Automation
• Notifications
• Third-Party Plugins/Add-Ons
• Customer Management
• Dashboard
• Scheduling
• Audience Targeting
• External Integrations
• Email Integration
• Multi-User
• Lead Scoring
• Lead Management
• A/B Testing
• API
• Data Import
• Data Export
• Conversion Tracking
• Contact Management
• File Sharing
• File Transfer

Summary:

• Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

• Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging.

• Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

• Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

• Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

• Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.

Summary:

• Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.

• Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.

• KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.

• LP Email: Designed for busy customer service, help desk and sales departments, LP Email routes, tracks and delivers customer correspondence quickly and efficiently.

• Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

Summary:

• All-in-one Customer Engagement Software

• Capture, Engage & Support all your Customers.

• Convert Leads to Paying Customers.

• Integrated tools for managing on-site visitors, leads and customers.

Pricing:

• Credit card required: N/A

• Pro: $599 agent/year.
  Premier: Pricing on request.
  Enterprise: Pricing on request.

Pricing:

• Credit card required: N/A

• Free: One log-in.
  Starting at $18/month: Multiple log-ins.

FAQs:

Does this service offer guides, tutorials and or customer support?

• They offer Free Premium 24/7 Support.

What is this service generally used for?

• It is generally used as a live communication software.

What platforms does this service support? (e.g. native mobile apps)

• The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.

Does this service integrate with any other apps?

• It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,

Does this service offer an API?

• BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)

Who are the main user groups of this service?

• The main users of this service are webstores.

FAQs:

Who are the main user groups of this service?

• Main users of this service are: Enterprises of all sizes, Non Profits, Financial services.

What is this service generally used for?

• It is generally used for intelligent online customer engagement.

What platforms does this service support? (e.g. native mobile apps)

• Web-based service. Mobile version is available for Android and iOS.

Does this service integrate with any other apps?

• LivePerson integrates with Salesforce, Google Analytics and Facebook.

Does this service offer an API?

• They provide and API.

Does this service offer guides, tutorials and or customer support?

• LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

Does this service offer guides, tutorials and or customer support?

• Of course, we offer documentational, videographic and / or personal support to each of our customers.

Does this service integrate with any other apps?

• Yes, it integrates with a lot of applications which would include -

  Website Platforms (eg. Wordpress, Magento, Shopify, Prestashop, etc).
  Data synchronization (Zapier, Segment, etc).

What is this service generally used for?

• Capturing new leads, Engaging and Retaining Leads and Users, support system.

Does this service offer multi-user capability? (e.g. teams)

• Yes, Interakt allows multi-user access to manage a project with your team efficiently.

Does this service offer an API?

• Yes, we offer open APIs (optional) to pass data to Interakt.

What platforms does this service support? (e.g. native mobile apps)

• Web-App and Mobile Apps.

Who are the main user groups of this service?

• Everyone with an online presence.

Publisher:

Publisher:

Publisher:

Other:

Other:

Other:

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android