BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.
About LivePerson
Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.
About Interakt
Interakt is an All-In-One Customer Engagement and Support suite.
Capture: Acquire new leads through exit popups, notifications, live chat and custom forms.
Engage: Use email marketing/automation, web/push notifications and automated chat triggers to engage your customers and increase conversions.
Retain: Segment and manage leads and user activity data through in-built CRM. Provide real-time 24/7 support through live chat, helpdesk and a knowledge-base. All of this with just a one time simple javascript integration.
Anyone with an online presence that wants to engage with their site visitors would benefit from Interakt. It helps you create a point of contact between you and your site visitors.
Features
API
Batch Permissions & Access
Calendar Management
Contact Management
Contact Sharing
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Google Apps Integration
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Call Tracking
Time Management
Features
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
History/Version Control
Marketing Automation
Multi-User
Notifications
Project Management
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Net Promoter Score
Summary
Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.
Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.
Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.
Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.
Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.
Summary
Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.
Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.
KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.
Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.
Summary
All-in-one Customer Engagement Software
Capture, Engage & Support all your Customers.
Convert Leads to Paying Customers.
Integrated tools for managing on-site visitors, leads and customers.
Pricing
Credit card required: N/A
Pro: $599 agent/year.
Premier: Pricing on request.
Enterprise: Pricing on request.
Pricing
Company
$199.00
per month
Included in plan:
Team Members - 20
Total Notifications - 20
Support Tickets/month - 15,000
Emails/month - 300,000
Total Customers - 300,000
Total Leads - 600,000
Growth Plan
$99.00
per month
Included in plan:
Team Members - 10
Total Notifications - 10
Support Tickets/month - 5,000
Emails/month - 100,000
Total Customers - 100,000
Total Leads - 200,000
Startup Plan
$49.00
per month
Included in plan:
Team Members - 3
Total Notifications - 3
Support Tickets/month - 2,000
Emails/month - 25,000
Total Customers - 25,000
Total Leads - 50,000
Free Forever
$0.00
per month
Included in plan:
Team Member - 1
Notification - 1
Support Tickets/month - 100
Emails/month - 1,500
Total Users - 1,000
Total Leads - 5,000
FAQs
Does this service offer guides, tutorials and or customer support?
They offer Free Premium 24/7 Support.
What is this service generally used for?
It is generally used as a live communication software.
What platforms does this service support?
The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.
Does this service integrate with any other apps?
It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,
Does this service offer an API?
BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)
Who are the main user groups of this service?
The main users of this service are webstores.
FAQs
Who are the main user groups of this service?
LivePerson provides chat and messaging service to businesses of all sizes.
Does this service offer guides, tutorials and or customer support?
LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.
Does this service offer an API?
Yes we are an open platform and provide an API.
What is this service generally used for?
It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.
What platforms does this service support?
Web-based service. Mobile version is available for Android and iOS.
FAQs
Does this service offer guides, tutorials and or customer support?
Of course, we offer documentational, videographic and / or personal support to each of our customers.
Does this service integrate with any other apps?
Yes, it integrates with a lot of applications which would include -
view 4 more
view 3 more
view 5 more
