Compare Boldchat vs LivePerson vs Freshservice

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Crozscore:

70%
what is this?
52%
48%

Crozscore:

86%
what is this?
51%
interest rising

Crozscore:

88%
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92%
60%
no significant changes
Boldchat screenshot view 4 more LivePerson screenshot view 4 more Freshservice screenshot view 4 more

Software Description:

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

Software Description:

LivePerson is one of global leaders in intelligent online customer engagement.
One of the advantages of using their live chat support software is the ability to monitor and approach customers directly. If users can reach their customers while they are making critical buying decisions, they can turn pageviews into sales.
Operators can see full analytical data for every customer before engaging in a chat, so customers will get highly personalized help. This way, through their predictive intelligent targeting, LiveEngage helps brands understand site visitors’ intents.

Software Description:

Freshservice is a simple, but powerful ITIL solution that automates IT tasks. The cloud-based solution comes with advanced ticketing and asset management capabilities with an intuitive user Interface.
Freshservice allows IT admins to track and manage the assets owned by their organizations. They are also able to create product configurations and inventory lists to identify the impact of assets like software licenses, hardware, and even laptops and servers.
Freshservice combines some of the startup’s existing capabilities in the cloud with easy-to-use features built like a gamification app.

Features:

  • API
  • Chat

Features:

  • Analytics
  • Chat

Features:

  • API
  • Gamification
  • Inventory Tracking
  • Dashboard
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking

Summary:

  • Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

  • Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging.

  • Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

  • Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

  • Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

  • Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.

Summary:

  • Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.

  • Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.

  • KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.

  • LP Email: Designed for busy customer service, help desk and sales departments, LP Email routes, tracks and delivers customer correspondence quickly and efficiently.

  • Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

Summary:

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Knowledge Base: Quick answers to all frequent queries.

Pricing:

  • Credit card required: N/A
  • Pro: $599 agent/year.
    Premier: Pricing on request.
    Enterprise: Pricing on request.

Pricing:

  • Credit card required: N/A
  • Free: One log-in.
    Starting at $18/month: Multiple log-ins.

Pricing:

  • Credit card required: N/A
  • Free: up to 3 agents; up to 100 free assets.
    Blossom: $29/agent/month, billed annually.
    Garden: $49/agent/month, billed annually.
    Estate: $79/agent/month, billed annually.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • They offer Free Premium 24/7 Support.

  • What is this service generally used for?
  • It is generally used as a live communication software.

  • What platforms does this service support? (e.g. native mobile apps)
  • The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,

  • Does this service offer an API?
  • BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)

  • Who are the main user groups of this service?
  • The main users of this service are webstores.

FAQs:

    Who are the main user groups of this service?
  • Main users of this service are: Enterprises of all sizes, Non Profits, Financial services.

  • What is this service generally used for?
  • It is generally used for intelligent online customer engagement.

  • What platforms does this service support? (e.g. native mobile apps)
  • Web-based service. Mobile version is available for Android and iOS.

  • Does this service integrate with any other apps?
  • LivePerson integrates with Salesforce, Google Analytics and Facebook.

  • Does this service offer an API?
  • They provide and API.

  • Does this service offer guides, tutorials and or customer support?
  • LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Who are the main user groups of this service?
  • The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

  • What is this service generally used for?
  • Freshservice is used as a cloud-based ITIL service desk solution.

  • What platforms does this service support? (e.g. native mobile apps)
  • Online & native mobile apps.

  • Does this service integrate with any other apps?
  • Freshservice ServiceDesk integrates with the following applications:
    LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

  • Does this service offer an API?
  • Freshservice ServiceDesk has an API available for use.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Publisher:

Founded:
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Based in:
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Employees:
-
Likes:
Followers:

Publisher:

Founded:
1995
Based in:
New York
Employees:
1001-5000
Likes:
23.8k
Followers:
10.7k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
8.95k
Followers:
0

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.
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