Compare Blitz vs Intercom vs Olark

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Blitz

 0 ratings Lead Management

Intercom

 444 ratings Customer Chat

Olark

 289 ratings Support & Helpdesk
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87%
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88%
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About Blitz

Blitz automates lead management, executes sales follow-up plans, and evaluate sales execution. This technology works for the sales teams, instead of making them work for technology.

Users of this platform are enabled to generate leads automatically, to integrate with other business systems via APIs, and to perform follow-up actions with leads, referrals, and clients. The whole lead management process is streamlined with scheduled actions and appointment notifications.

The software is cloud-based, with the iOS app, so can be accessed from any computer, tablet, or mobile phone. Sales officers can get leads from the web, lead providers or can list them manually.

About Intercom

Intercom makes customer communication simple.

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

About Olark

Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.

Features

  • API
  • Audience Targeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Sales Motivator
  • Click-to-Dial

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management

Summary

  • Activity Tracking

  • Campaign Management

  • Lead Capture

  • Lead Distribution

  • Lead Nurturing

  • Lead Scoring

  • Lead Segmentation

  • Pipeline Management

  • Prospecting Tools

  • Source Tracking

Summary

  • Audience segmentation

  • Real-time performance monitoring

  • Intercom app for iOS

  • Message tagging & team assigning

  • Customer user profiles

  • Personalized reply templates

Summary

  • Simple install: Just copy and paste an HTML snippet.

  • Visitor details: Know who and what's going on your website.

  • Transcripts: Every chat recorded for review.

  • Chat ratings: Get instant feedback from customers.

  • Reporting: Detailed, real-time reports.

  • Proactive chat: Directly or with targeted, automated rules.

Pricing

Professional Package

$28.75
1 user(s) / month
Included in plan:
  • Mobile Access
  • Reporting
  • Custom Fields
  • Import Leads
  • Lead/Contact Distribution
  • Scheduled Reminders
  • VOIP integration
  • LeadIntegration
  • Auto Dialer Integration
  • eAgent Integration
  • Email Support
  • Phone Support

Professional Plus

$32.00
1 user(s) / month
Included in plan:
  • All the Professional Package features Plus:
  • $100 Setup Fee
  • Automatically Schedule Appointments
  • Automatically Send Emails
  • Automatically Increment Contract Dates

Pricing

  • Credit card required: N/A
  • Ultimate: $219 Month/15 operators.
    Platinum: $116 Month/8 operators.
    Gold: $44 Month/4 operators.
    Bronze: $15 Month/1 operator.
    14 days free trial for any plan.

FAQs

    Does this service integrate with any other apps?
  • Integrations available: Call Logic, CallFire, 8×8 VOIP, Robo2, Datalot, QuoteBurst, iQuoteX, Typhoon, Lightspeed PrismPBX, CallFire, 4FreeQuotes, Lightspeed Voice, Google Calendar.

  • Does this service offer guides, tutorials and or customer support?
  • Support offered: Chat, Phone Support, Email Support.

  • What platforms does this service support?
  • Blitz is a cloud-based software.

  • What are some applications this service is commonly used in tandem with?
  • It is commonly used in tandem with VOIP phone systems.

  • Who are the main user groups of this service?
  • Main users of Blitz are sales professionals in small to mid-sized businesses.

  • What is this service generally used for?
  • This service is used as a lead management platform.

  • Does this service offer an API?
  • Yes, it offers an API.

FAQs

    No FAQs associated with this application.

FAQs

    Who are the main user groups of this service?
  • It is used by sales and support teams in large enterprises, mid size business, non profits, small business.

  • What is this service generally used for?
  • Olark is generally used for live chat customer support.

  • What platforms does this service support?
  • Mobile and desktop — iPhone, Android, Windows and Mac

  • What are some applications this service is commonly used in tandem with?
  • This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.

  • Does this service integrate with any other apps?
  • Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment.

  • Does this service offer an API?
  • Olark live chat has an API available.

  • Does this service offer multi-user capability (e.g. teams)?
  • Chats can be transfered from one agent to another and they can set up groups.

  • Does this service offer guides, tutorials and or customer support?
  • They offer: FAQs, knowledge base, online support, phone support, video tutorials.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
2011
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:
39.2k

Vendor Information

Founded:
2008
Based in:
Ann Arbor
Employees:
11-50
Likes:
Followers:

Other

Who uses Blitz
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Intercom
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.
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