Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.
About SentiOne
SentiOne is a social listening and online reputation management platform that helps monitor, analyze and react to whatever is happening online. Our solution is mostly based on an online listening technology used to gather a broad spectrum of information collected from the internet and find actionable insights. Our customers can find and build truly meaningful connections with their audience online.
We create the technology that helps entrepreneurs to monitor online activities of their current and potential clients in real time and take part in online discussions directly from one tool.
SentiOne' features:
Social Listening and Online Media Monitoring
Unlimited Keywords and Results
Real-time Social Data
Email and Push Alerts
Sentiment Analysis
Influencer Marketing
Gender analysis
Geolocation
Hour Histogram
Competitor Analysis
Audience Insights
Marketing Intelligence
Crisis Management
Performance Reports
PDF Reports
Social Media Analytics
Reach Monitoring
Features
API
Brand Management
Dashboard
External Integrations
Feedback Management
Google Apps Integration
Multi-Site
Multi-User
Notifications
Social-Media Integration
Social Media Monitoring
Sentiment Analysis
Review Monitoring
Net Promoter Score
Features
API
Brand Management
Dashboard
External Integrations
Feedback Management
Google Apps Integration
Multi-Site
Multi-User
Notifications
Social-Media Integration
Social Media Monitoring
Sentiment Analysis
Review Monitoring
Net Promoter Score
Summary
Automatically get more reviews.
Monitor 150+ review sites in one dashboard.
Business listings consistent across 50+ sites and directories so search engines and customers can find you easily.
Post to multiple social channels at once, and schedule posts ahead of time.
Webchat converts website visitors into customers.
Analyze insights from reviews, social media, and surveys in one place.
Understand where you rank in your industry and leverage competitive insights to get ahead.
Create surveys for customer experience, employee experience, product experience, and brand experience.
Collect feedback across the customer journey via email, websites, SMS, and more.
Monitor, post, and engage with customers across blogs, forums, news sources, and social media platforms - all in one place.
Summary
No key features associated with this application.
Pricing
Team
$299.00
5 user(s) / month
Included in plan:
Unlimited Keywords
Unlimited Mentions
Real-time Result Updates
Up to 12 Months Instant Historical Data
1 Market
5 Projects
PDF Reports
Social Media, Forum & Blog Monitoring
Tags
Enterprise
$500.00
customised features set
Included in plan:
Unlimited Keywords
Unlimited Mentions
Real-time Result Updates
Up to 36 Months Instant Historical Data
Up to 27 Markets
5+ Projects
Multimarket Dashboard
Social Reach
Data Exports
High Profile Queries
FAQs
What is this service generally used for?
Birdeye is an all-in-one customer experience software that reimagines the way feedback is used to acquire and retain connected customers. Birdeye offers a suite of products including reviews, social, surveys, listings, webchat, ticketing, insights, and competitive benchmarking to close the loop between reputation marketing and customer experience. Birdeye enables businesses to capture all customer sentiment from review sites, social media, Net Promoter Scores, and support cases in real-time for 1, 10 or 10,000 locations. All from one dashboard. Businesses use the Birdeye platform to seamlessly monitor reviews from all major sites, get new reviews, and automatically promote them across the web, social media, and search engines.
Who are the main user groups of this service?
Birdeye enables local businesses with 1, 10 or 10,000 locations to capture all customer feedback from review sites, social media, and NPS surveys, all in one dashboard. More than 100,000 businesses, ranging from SMB to Fortune 500, use the Birdeye platform to seamlessly monitor reviews from all major sites, get new reviews, automatically promote them across the web, run customer surveys, and get actionable insights to improve their operations and increase revenues.
What are some applications this service is commonly used in tandem with?
Birdeye is often used with EMR, PMS, and CRM software. Birdeye integrates with over 300 apps.
Does this service offer guides, tutorials and or customer support?
Birdeye has dedicated customer support.
Does this service offer multi-user capability (e.g. teams)?
view 5 more
