Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.
About Reputation.com
Reputation.com is a straightforward, location-based, and social platform-based solution for managing company reputation. The solution's main purpose is to improve the user's online presence by managing its online reviews and to provide complete feedback of the customer base. It is known that the majority of customers make their purchase decisions based on online reviews.
Reputation.com offers a range of features: online reviews from local customers; customer surveys, collected from in-depth customer feedback; social media engagement, intended to build the reputation and motivate buying decisions; optimized business listings; operational insights, as the basis for improving customer experience; reports and analysis; mobile apps; directory management; and more.
The platform also features a user-friendly dashboard, that is used to build, configure, and manage more positive reviews that are displayed automatically, while negative reviews pop-up also. Reporting and analytics tools deliver actionable insights and precise perceptibility of all aspects of the company's online presence. Industries that mostly use Reputation.com are healthcare, automotive, retail, property management, and restaurants.
Features
API
Brand Management
Dashboard
External Integrations
Feedback Management
Google Apps Integration
Multi-Site
Multi-User
Notifications
Social-Media Integration
Social Media Monitoring
Sentiment Analysis
Review Monitoring
Net Promoter Score
Features
API
Brand Management
Dashboard
External Integrations
Feedback Management
Google Apps Integration
Multi-Site
Multi-User
Notifications
Social-Media Integration
Social Media Monitoring
Sentiment Analysis
Review Monitoring
Net Promoter Score
Summary
Automatically get more reviews.
Monitor 150+ review sites in one dashboard.
Business listings consistent across 50+ sites and directories so search engines and customers can find you easily.
Post to multiple social channels at once, and schedule posts ahead of time.
Webchat converts website visitors into customers.
Analyze insights from reviews, social media, and surveys in one place.
Understand where you rank in your industry and leverage competitive insights to get ahead.
Create surveys for customer experience, employee experience, product experience, and brand experience.
Collect feedback across the customer journey via email, websites, SMS, and more.
Monitor, post, and engage with customers across blogs, forums, news sources, and social media platforms - all in one place.
Summary
Response Management
Social Media Monitoring
Customer Review Platform
Review Monitoring
Social Media Metrics
Operational Insights
Directory Management
Business Listings
Reporting and Analysis
FAQs
What is this service generally used for?
Birdeye is an all-in-one customer experience software that reimagines the way feedback is used to acquire and retain connected customers. Birdeye offers a suite of products including reviews, social, surveys, listings, webchat, ticketing, insights, and competitive benchmarking to close the loop between reputation marketing and customer experience. Birdeye enables businesses to capture all customer sentiment from review sites, social media, Net Promoter Scores, and support cases in real-time for 1, 10 or 10,000 locations. All from one dashboard. Businesses use the Birdeye platform to seamlessly monitor reviews from all major sites, get new reviews, and automatically promote them across the web, social media, and search engines.
Who are the main user groups of this service?
Birdeye enables local businesses with 1, 10 or 10,000 locations to capture all customer feedback from review sites, social media, and NPS surveys, all in one dashboard. More than 100,000 businesses, ranging from SMB to Fortune 500, use the Birdeye platform to seamlessly monitor reviews from all major sites, get new reviews, automatically promote them across the web, run customer surveys, and get actionable insights to improve their operations and increase revenues.
What are some applications this service is commonly used in tandem with?
Birdeye is often used with EMR, PMS, and CRM software. Birdeye integrates with over 300 apps.
Does this service offer guides, tutorials and or customer support?
Birdeye has dedicated customer support.
Does this service offer multi-user capability (e.g. teams)?
Birdeye offers multi-user capabilities.
Does this service integrate with any other apps?
Birdeye seamlessly integrates with over 300 apps.
Does this service offer an API?
Birdeye offers an API.
FAQs
Who are the main user groups of this service?
The main users of Reputation.com are Large multi-location enterprises.
Does this service offer guides, tutorials and or customer support?
Support: Online Support, Email Support, and Videos.
Does this service offer multi-user capability (e.g. teams)?
No.
What is this service generally used for?
This service is generally used for online reputation management.
What platforms does this service support?
This is a web-based platform with Android and iOS native apps offered.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with Google My Business.
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