Birdeye is the highest-rated all-in-one reputation and customer experience platform for local businesses and brands. Over 100,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.
About Nuvi
Nuvi is a social analytics and customer experience management platform built on a proprietary language engine which listens with industry-leading accuracy. Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences.
Features
API
Brand Management
Dashboard
External Integrations
Feedback Management
Google Apps Integration
Multi-Site
Multi-User
Notifications
Social-Media Integration
Social Media Monitoring
Sentiment Analysis
Review Monitoring
Net Promoter Score
Features
API
Brand Management
Dashboard
External Integrations
Feedback Management
Google Apps Integration
Multi-Site
Multi-User
Notifications
Social-Media Integration
Social Media Monitoring
Sentiment Analysis
Review Monitoring
Net Promoter Score
Summary
Automatically get more reviews.
Monitor 150+ review sites in one dashboard.
Business listings consistent across 50+ sites and directories so search engines and customers can find you easily.
Post to multiple social channels at once, and schedule posts ahead of time.
Webchat converts website visitors into customers.
Analyze insights from reviews, social media, and surveys in one place.
Understand where you rank in your industry and leverage competitive insights to get ahead.
Create surveys for customer experience, employee experience, product experience, and brand experience.
Collect feedback across the customer journey via email, websites, SMS, and more.
Monitor, post, and engage with customers across blogs, forums, news sources, and social media platforms - all in one place.
Summary
Filter through the noise and find the insights behind the data.
Manage social media at global scale and in advance.
Manage your reputation and take action on every piece of feedback.
FAQs
What is this service generally used for?
Birdeye is an all-in-one customer experience software that reimagines the way feedback is used to acquire and retain connected customers. Birdeye offers a suite of products including reviews, social, surveys, listings, webchat, ticketing, insights, and competitive benchmarking to close the loop between reputation marketing and customer experience. Birdeye enables businesses to capture all customer sentiment from review sites, social media, Net Promoter Scores, and support cases in real-time for 1, 10 or 10,000 locations. All from one dashboard. Businesses use the Birdeye platform to seamlessly monitor reviews from all major sites, get new reviews, and automatically promote them across the web, social media, and search engines.
Who are the main user groups of this service?
Birdeye enables local businesses with 1, 10 or 10,000 locations to capture all customer feedback from review sites, social media, and NPS surveys, all in one dashboard. More than 100,000 businesses, ranging from SMB to Fortune 500, use the Birdeye platform to seamlessly monitor reviews from all major sites, get new reviews, automatically promote them across the web, run customer surveys, and get actionable insights to improve their operations and increase revenues.
What are some applications this service is commonly used in tandem with?
Birdeye is often used with EMR, PMS, and CRM software. Birdeye integrates with over 300 apps.
Does this service offer guides, tutorials and or customer support?
Birdeye has dedicated customer support.
Does this service offer multi-user capability (e.g. teams)?
Birdeye offers multi-user capabilities.
Does this service integrate with any other apps?
Birdeye seamlessly integrates with over 300 apps.
Does this service offer an API?
Birdeye offers an API.
FAQs
What is this service generally used for?
Understanding your brand, reputation, and online reach, and using that data to power marketing, sales, operations, and brand management, as well as using the data to take action and create a good customer experience.
Who are the main user groups of this service?
The Nuvi platform has many facets, each can be used in unique ways, and has an unbiased platform that is useful for team members from marketing, operations, analytics, social media management, demand generation, reputation management, and marketing/brand performance. Team members that collect insights track social media outlets, and have concerns over reputation and brand can find a lot of value in Nuvi's solutions.
Does this service offer multi-user capability (e.g. teams)?
We pride ourselves in having built a platform that is not only able to support multiple team members but has also been built to be enterprise-ready with advanced roles and permissions, access controls, and easy account management tools.
What are some applications this service is commonly used in tandem with?
Business intelligence and support communication platforms.
Does this service offer an API?
This is dependant on the plan you purchase and of what specific product. Depending on the relationship, exceptions can be made.
What platforms does this service support?
Our applications are mainly meant for use on the web, but we also feature an iOS and Android mobile app.
Does this service offer guides, tutorials and or customer support?
Nuvi does provide product training and support, in both dedicated and non-dedicated fashions, and has plenty of support content that is used alongside face to face development and training.
Does this service integrate with any other apps?
By default, we integrate with public data sources from hundreds of social platforms, new sites, blogs, and more. Customers can also integrate their social media accounts including Twitter, Facebook, Reddit, LinkedIn, and more. Bit.ly is also supported.
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