Compare Birdeye vs Critique

About Birdeye

Birdeye is the leading reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s all-in-one platform to effortlessly manage online reputation, connect with prospects through digital channels, and gain customer experience insights to grow sales and thrive.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of innovators from Google, Amazon, Salesforce, and Yahoo and is backed by the who’s who of Silicon Valley, including Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR. Learn more at birdeye.com.

About Critique

Critique, an online reputation management system by eZee manages all the reviews across the web and fortify the digital reputation of the properties.

Critique will bring the reviews from the travel websites like TripAdvisor, Booking.com, Trivago and many more to which the hotel is connected with under one roof. The users can track the sources of the reviews too, thereby can get an overview of sites bringing more or fewer reviews.

The system provides deep insights into the services which are preferred by the guests and which are not. The user can then work accordingly on the weak points. One can mail the reviews directly from the system itself. Additionally, sentiment analysis can be performed to gauge the guest’s behaviour.

The users will get a notification for new reviews once a day. The system also lets the user translate the review in the desired language. Furthermore, the user can bifurcate the reviews as per the actions are taken on it. This will keep the reviews organized effectively.

A detailed graphical representation to inspect every parameter of your hotel in a form of graphical representation. This will help you to have distinct and detailed understandings of your hotel’s various parameters have improved or worsened according to reviews received.

Critique is hence a one-stop solution which encompasses several ways to expertly manage reviews for hoteliers.

Features

• API
• Brand Management
• Dashboard
• External Integrations
• Feedback Management
• Google Apps Integration
• Multi-Site
• Multi-User
• Notifications
• Social-Media Integration
• Social Media Monitoring
• Sentiment Analysis
• Review Monitoring
• Net Promoter Score

Features

• API
• Brand Management
• Dashboard
• External Integrations
• Feedback Management
• Google Apps Integration
• Multi-Site
• Multi-User
• Notifications
• Social-Media Integration
• Social Media Monitoring
• Sentiment Analysis
• Review Monitoring
• Net Promoter Score

Summary

• Automatically get more reviews.

• Monitor 150+ review sites in one dashboard.

• Business listings consistent across 50+ sites and directories so search engines and customers can find you easily.

• Post to multiple social channels at once, and schedule posts ahead of time.

• Webchat converts website visitors into customers.

• Analyze insights from reviews, social media, and surveys in one place.

• Understand where you rank in your industry and leverage competitive insights to get ahead.

• Create surveys for customer experience, employee experience, product experience, and brand experience.

• Collect feedback across the customer journey via email, websites, SMS, and more.

• Monitor, post, and engage with customers across blogs, forums, news sources, and social media platforms - all in one place.

Summary

No key features associated with this application.

FAQs

Does this service offer an API?

• Birdeye offers an API.

Does this service integrate with any other apps?

• Birdeye seamlessly integrates with over 300 apps.

Does this service offer multi-user capability (e.g. teams)?

• Birdeye offers multi-user capabilities.

Does this service offer guides, tutorials and or customer support?

• Birdeye has dedicated customer support.

What are some applications this service is commonly used in tandem with?

• Birdeye is often used with EMR, PMS, and CRM software. Birdeye integrates with over 300 apps.

Who are the main user groups of this service?

• Birdeye enables local businesses with 1, 10 or 10,000 locations to capture all customer feedback from review sites, social media, and NPS surveys, all in one dashboard. More than 100,000 businesses, ranging from SMB to Fortune 500, use the Birdeye platform to seamlessly monitor reviews from all major sites, get new reviews, automatically promote them across the web, run customer surveys, and get actionable insights to improve their operations and increase revenues.

What is this service generally used for?

• Birdeye is an all-in-one customer experience software that reimagines the way feedback is used to acquire and retain connected customers. Birdeye offers a suite of products including reviews, social, surveys, listings, webchat, ticketing, insights, and competitive benchmarking to close the loop between reputation marketing and customer experience. Birdeye enables businesses to capture all customer sentiment from review sites, social media, Net Promoter Scores, and support cases in real-time for 1, 10 or 10,000 locations. All from one dashboard. Businesses use the Birdeye platform to seamlessly monitor reviews from all major sites, get new reviews, and automatically promote them across the web, social media, and search engines.

FAQs

Does this service integrate with any other apps?

• No, this service does not integrate with any other apps.

Who are the main user groups of this service?

• This software is mainly used by Hotels, Hotel chains, Hostels, Resorts, Serviced Apartments. Guest houses, Vacation rentals and B&Bs.

What platforms does this service support?

• It is a cloud-based software, and can be used in any Mac, Windows or Linux computers, with a working internet connection on latest IE, Mozilla or Chrome browser.

Does this service offer multi-user capability (e.g. teams)?

• Since this product cannot be used as a stand-alone product, and can be only used with our hotel software, booking engine or a channel manager, the number of users using these systems will be able to access this service. In short, yes, this service offers multi-user capability.

What is this service generally used for?

• Our hotel reputation management software is used to manage a hotel’s all online reviews from one place. With this system, a hotelier can monitor and respond to all reviews. You can also perform sentiment analysis of all ratings and reviews, as well as competitor analysis.

Does this service offer an API?

• No, we do not offer an API.

What are some applications this service is commonly used in tandem with?

• It is commonly used with our cloud-based hotel management system eZee Absolute, online booking engine eZee Reservation and hotel channel manager eZee Centrix.

Does this service offer guides, tutorials and or customer support?

• Yes, We provide 24*7 customer support, video tutorials and also a dedicated account manager. Though, we don’t offer a dedicated guide for this service.

Vendor Information

Vendor Information

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Other

• Personal
• Startups
• SMEs
• Agencies
• Enterprises

• Web App