BeyondTrust Remote Support (formerly Bomgar Remote Support) helps teams in support and security organizations conduct safe, controlled remote support to almost any device or system, worldwide.
The platform can operate even behind firewalls that users don’t control. The platforms that it supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android. It is even possible to monitor the remote video camera on iPhone, iPad, and Android mobile devices, so support staff can see everything their customers see. Privileged administrators can store their passwords in a safe, multi-security-based vault.
Secure Remote Access
Remote Desktop and Servers
Help Desk Administration
Cloud Access Control
Access Notification and Authorization
Web and Mobile Consoles
per concurrent license
Included in plan:
Bomgar Cloud Appliance
Manage unattended devices
Unlimited remote access on LAN via RDP
Unlimited access on external networks via RDP/Jump Technology
Unlimited access on isolated networks via Jump Zone Proxy
Internal IT support
All administrative features
Windows, Mac, and Linux
Android and iOS Support
InSight Mobile Video Camera
Virtual Desktop Infrastructure
SSH/Telnet-enabled network devices
Serial-over-LAN & KVM via vPro
Does this service integrate with any other apps?
Integrations: Agiloft, Autotask, BMC, CA, Cherwell, EasyVista, FreshService, GeoFluent, Heat Software, Hornbill, HP, ISILOG, Jira, Microsoft Dynamics, Salesforce, ServiceAide, ServiceNow, SunView Software, Symantec, SysAid, Team Dynamix, TOPdesk, Zendesk.
Does this service offer an API?
Does this service offer guides, tutorials and or customer support?
Support: Email Support, Phone Support, Live Support, Knowledge Base, Training, and Videos.
Does this service offer multi-user capability (e.g. teams)?
What platforms does this service support?
Platforms that this service supports are Windows, Mac, Linux, Chrome OS, browser-based, iOS, and Android.
Who are the main user groups of this service?
The main users of BeyondTrust Remote Support are support and security organizations.
What is this service generally used for?
This service is generally used as a remote support solution.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with help desk ticketing systems and credential managers.