Compare bContact vs Samanage vs ConnectWise

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Crozscore:

53%
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17%
interest falling

Crozscore:

89%
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88%
40%
interest rising

Crozscore:

87%
what is this?
83%
42%
interest rising
bContact screenshot view 1 more Samanage screenshot view 4 more ConnectWise screenshot view 4 more

Software Description:

bContact is a cloud based SaaS business offering small and medium sized companies access to a fully integrated set of business management tools including a CRM, accounting, invoicing, billing, quotations and other useful features.

Software Description:

Samanage offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
Samanage is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.

Software Description:

Main users of ConnectWise are technology companies including IT services, cloud services, software developers, professional services, security, and telecom. It helps them manage the process of selling, servicing, and supporting technology.

ConnectWise provides its users with an effective solution for making all information consolidated, automating their business processes for better customer support. The software is web-based and it provides an integrated business-process management (BPM), help desk and customer solution along with reliable analytics and customizable dashboards.

Main features of ConnectWise are Help Desk, Agreements, Account Management, Sales & Marketing, Procurement, Time Tracking & Billing, Project Management, and Reporting. All these features make ConnectWise an End-to-End complete organizational tool that encompasses ticketing, sales, projects, time and costs.

Features:

  • Call Tracking
  • Email Integration
  • Data Export
  • Contact Sharing
  • Contact Management
  • External Integrations
  • File Sharing
  • Customer Management
  • Scheduling
  • Dashboard
  • Password & Access Management
  • Supplier Management
  • Payroll
  • Third-Party Plugins/Add-Ons
  • Multi-User
  • Inventory Tracking
  • Lead Management
  • Tax Management
  • General Account Ledger
  • Notifications
  • Batch Permissions & Access
  • Data Import
  • Data Visualization
  • API
  • Accounts Receivable
  • Expense Tracking
  • Budgeting
  • Accounts Payable

Features:

  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Analytics
  • Billing/Invoicing
  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Payroll
  • Scheduling
  • Data Export
  • Data Import
  • Customer Management
  • Password & Access Management
  • Forecasting
  • External Integrations
  • API
  • Notifications
  • Dashboard
  • Project Management

Summary:

  • Free for the first user, always.

  • Very easy to use and a short learning curve.

  • All critical business management tools in one package.

  • Major cost savings over competing applications.

  • Integrated bulk email feature - 200 free emails per day! Optional SMTP for bigger blasts.

  • Multi-user with highly customizable permissions.

  • API ready for third party applications.

Summary:

  • IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

  • Self-Service Portal: Employees can resolve their issues independently.

  • Contract Management: Tracking all contracts and software licences.

  • IT Asset Management: Management of every asset in the organization.

  • IT Service Catalog: Streamline available service requests and fulfillment processes.

  • Risk Detection: Scans software and hardware continuously for all issues.

Summary:

  • Help Desk Management

  • Service Support Management

  • Project Management

  • Billing

  • Procurement

  • Dashboards and Reporting

  • Email Management

  • Time Sheets

  • Dispatch Portal

  • Service Boards

Additional Employee

$9.95
1 user(s) / month
Included in plan:
  • All

Pricing:

  • Credit card required: No
  • Pricing on Request: Customers receive customized price quotes based on number of accepted services.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service integrate with any other apps?
  • Yes

  • Does this service offer an API?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • bContact is designed to have everything you need to run your business.

  • What platforms does this service support?
  • Web App, works on every device.

  • What is this service generally used for?
  • Basic bookkeeping, invoicing, collections, contact management, quotations.

  • Who are the main user groups of this service?
  • Small and medium sized businesses with a sales team and accounting department.

FAQs:

    Who are the main user groups of this service?
  • Main users are companies that employ between 100-3,000 people.

  • What is this service generally used for?
  • This service is generally used for IT Asset Management.

  • What platforms does this service support?
  • This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

  • What are some applications this service is commonly used in tandem with?
  • Samanage is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

  • Does this service integrate with any other apps?
  • It integrates with over 200 cloud applications.

  • Does this service offer an API?
  • Their REST API allows customers and developers to expand and build on the Samanage platform.

  • Does this service offer guides, tutorials and or customer support?
  • Samanage offers their clients following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What platforms does this service support?
  • This is a web-based software.

  • Does this service integrate with any other apps?
  • Integrations: Acomba, Active Directory Contacts Sync, Anchor, AuthAnvil, AVG Managed Workplace, BizDox, BrightGauge, BVoIP 3CX, CentraStafe, CharTec BDR, CharTec SaaS BDR, Client Heartbeat, Cloud Manager, CloudBerry Managed Backup, CNET ChannelOnline, Connect and Market by Yellowbus, ConnectBooster,, Dynamics GP Integration, eAutomate, eFolder, Excel Micro, Exchange Defender, Executive Briefing Service for, ConnectWise, Field Nation, Fortinet, FreedomIQ, GFI Maz, Google, independenceIT Cloud Workspace, Intermedia, QuoteWeks, qvWise, RapidFiretools Email2Ticket, RapidFiretools Network Detective, Reflexion, RepairTech TechSuite, Replibit, Sage 100 ERP, Vault Logix, Vembu, VirtualTone, VTone MSP BILLING Module, WatchGuard, Web Teks, Website Connector, Wise-Sync Quickbooks Online, Work Market, Xero.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is generally used as a business management solution for technology companies.

  • Who are the main user groups of this service?
  • Main users of ConnectWise are companies that sell, service, and support technology - from managed service providers and cloud service providers to managed print, VOIP, VARs.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
58

Publisher:

Founded:
2007
Based in:
Cary
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses bContact
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses ConnectWise
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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