With Bazaarvoice, users can discover and approach customers and offer them trusted contests. The main purpose of this solution is that retailers and big brands can acquire new clients by sharing customer-generated content.
Bazaarvoice makes the most of its technology to obtain unique data and insights that are later used for targeting audience and personalizing ads. Content that is shared consists of reviews, ratings, videos, photos, and other experience-based material. If this content is adequately leveraged, it can be the basis for increasing sales and building brand loyalty.
Retailers can send customers email messages so they can quickly reach their review submission page, or they can publish it on Google seller ratings. Other benefits of this program include awareness on the: online retail sales increase, in-store retail sales influence, customer insights, the success of new products, and more.
The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.
The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.
Natero helps SaaS businesses place actionable insights directly in the hands of Customer Success managers. Natero's combination of predictive analytics and business rules enable Customer Success teams to increase customer retention and identify accounts that are ripe for expansion.
Proactive Alerts - Predict which customers are likely to churn, convert, or expand their business with you.
Health Scoring - Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
Work Management - Use Workflows, Tasks, and Playbooks to drive Customer Success processes.
Targeted Emails - Engage the right customers with timely and relevant email messages.
Business Intelligence - Analyze all of your customer data in one place to uncover new insights and growing trends.
Ratings and Reviews
Questions and Answers
Fraud Detection and Protection
Customer experience management
Self service portal
Real time reporting
IVR / voice recognition
Predict which customers are likely to churn, convert, or expand their business with you.
Monitor customer health based on usage, custom KPIs, CSM scores, NPS, and more.
Use Workflows, Tasks, and Playbooks to drive your Customer Success processes.
Engage the right customers with timely and relevant email messages.
Analyze all of your customer data in one place to uncover new insights and growing trends.
See critical SaaS metrics like MRR, churn, CLV, customer adoption, and much more.
Who are the main user groups of this service?
Main users of Bazaarvoice are big brands and retail websites.
What platforms does this service support?
This is a web-based software.
Does this service offer an API?
Yes, it offers API.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with social media, analytics, and CRM applications.
What is this service generally used for?
This service is generally used to collect and publish authentic feedback from customers.
Does this service integrate with any other apps?
Bazaarvoice provides integration with Facebook, Twitter, Adobe Analytics, Google Analytics, Salesforce Commerce Cloud, Magento, IBM WebSphere Commerce, SAP.
Does this service offer multi-user capability (e.g. teams)?
Does this service offer guides, tutorials and or customer support?