Compare BambooHR vs ServiceDesk Plus vs Swift

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About BambooHR

BambooHR is the number one HR software for small and medium-sized businesses. Our cloud-based all-in-one system offers beautifully designed, intuitive features including an applicant tracking system (ATS), onboarding with electronic signatures, time tracking, automated time-off tracking, payroll, performance management, and customizable reporting. BambooHR gives HR managers more time for meaningful work, while executives get accurate & timely reports. Employees are able to self-service time off requests and manage their data using our convenient and secure mobile app. Join our growing list of more than 20,000 customers and see how BambooHR can set you and your company free to do great work.

About ServiceDesk Plus

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

About Swift

SwiftHCM provides a complete performance and learning management system that empowers corporates, training providers, educational institutes, and subject matter experts to achieve their training objectives efficiently.

With a decade of experience in eLearning industry, we understand the hassles in online training. That’s why we have carefully crafted an intuitive and easy-to-use learning platform keeping your business needs and learners in mind.

It is a one-stop-shop training management solution that helps you create, deliver, teach and sell your online training courses with ease, saving your time and money.

Primary features include:

  • Learning Management System (LMS)
  • Bug Tracker Administration
  • Self-Assessment Module

Learning Management System:
Our LMS provides a comprehensive set of features which allows Businesses, Individuals and Educators/Trainers to CREATE, MANAGE and SELL their online training courses at convenience. The intuitive learning platform allows you to create and manage courses, enroll users and analyze their training needs.

Bug Tracking system:
SwiftHCM is equipped with an easy-to-use Bug Tracking system to help you manage the tickets. Log and track bugs by project, incident number, user, status and severity at ease. Keep your team members notified of bugs automatically and track till closed. Get a consolidated view of incident details.

Self-Assessment portal:
Our exceptional Self-Assessment portal enables you to evaluate and analyze learner’s progress and performance. It provides a powerful platform to create and manage online assignments/exams linked with your training. With our easy-to-use online assessment tool, you can track individual achievements.

Features

  • 2-Factor Authentication
  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Expense Tracking
  • External Integrations
  • Feedback Management
  • Multi-User
  • Notifications
  • Payroll
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation & Absence Calendar
  • Employee Engagement

Features

  • 2-Factor Authentication
  • Analytics
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Organization Management
  • Malware Protection
  • SAP Integration
  • Bug Tracking
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • API
  • Corporate/Business
  • Data Export
  • Data Import
  • Data Visualization
  • Document Comparison
  • Employee Training
  • External Integrations
  • Gamification
  • Multi-User
  • Personal Learning
  • Scheduling
  • Video Courses
  • Class Management
  • Student Registration
  • SCORM
  • Report & Compliance
  • Comparative Reporting

Summary

  • Employee Self-Service

  • Time-off Requests & Approval

  • Custom Access Permissions

  • Employee Profile Directory

  • Job & Salary History

  • Online Document Storage

  • Automated Alerts

  • Onboarding & E-Signatures

  • Payroll

  • Applicant Tracking System

Summary

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Summary

    No key features associated with this application.

Pricing

  • Credit card required: No
  • Advantage: Starts at $8.25 per employee / per month, but scales down dynamically as employee count increases.

    Contact BambooHR for a customized, no pressure quote today.

Pricing

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Pricing

Free

Free
Included in plan:
  • Admin & Learner Dashboard
  • User Enrollment
  • Online Support 24/7
  • Bug Tracking System
  • 10 Active Users
  • 5 Active Courses
  • 5 Analytical Reports
  • 1 Admin Accounts

Basic

$29.00
20 user(s) / month
Included in plan:
  • Admin & Learner Dashboard
  • User Enrollment
  • Online Support 24/7
  • Bug Tracking System
  • 20 Active Users
  • 10 Active Courses
  • 7 Analytical Reports
  • 3 Admin Accounts

Standard

$49.00
30 user(s) / month
Included in plan:
  • Admin & Learner Dashboard
  • User Enrollment
  • Online Support 24/7
  • Bug Tracking System
  • 35 Active Users
  • 15 Active Courses
  • 7 Analytical Reports
  • 5 Admin Accounts
  • Subdomain

FAQs

    Who are the main user groups of this service?
  • Main users are HR managers in companies with 10 - 1,000 employees. Those employees also use the self-service portal.

  • Does this service offer guides, tutorials and or customer support?
  • BambooHR offers video tutorials, forums, and a help service through and beyond implementation. This award winning customer service team is available every step along the way.

  • What is this service generally used for?
  • BambooHR is a Human Resources Information System (HRIS). It has evolved into an all-in-one HR tech solution for SMBs, setting them free from operational HR tasks so that they can focus on their work.

  • Does this service integrate with any other apps?
  • Due to an open API, BambooHR integrates with Applicant Tracking Systems, Benefits Management applications, Employee Engagement applications, Enterprise Resource Planning services, E-signatures, Payroll software and many others. Check out the BambooHR Partner Marketplace for a complete list of integrated applications.

  • What are some applications this service is commonly used in tandem with?
  • Applicant Tracking Systems, Payroll Providers, Recruiting and Job Posting Applications, etc. Check out the BambooHR Partner Marketplace for a full list of integrated applications and partnerships.

  • What platforms does this service support?
  • Android, iPhone-iPad (iOS), Web-based (Cloud)

  • Does this service offer multi-user capability (e.g. teams)?
  • It offers multi-user access, all customizable with access levels.

  • Does this service offer an API?
  • The BambooHR API is a RESTful Internet protocol built around making semantically meaningful HTTPS requests to access or modify a resource.

FAQs

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support?
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

FAQs

    What is this service generally used for?
  • Training
    Project Management
    Self Assesments

  • Who are the main user groups of this service?
  • SwiftHCM provides a complete performance and learning management system that empowers:
    Corporates
    Training providers
    Educational institutes
    Subject matter experts

  • What platforms does this service support?
  • Swift HCM is a web-based Human Capital Management Solution

  • Does this service integrate with any other apps?
  • No

  • Does this service offer an API?
  • No

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, Swift HCM offers Multi-user capability based on subscription model and Free subscription offers 10 users.

  • Does this service offer guides, tutorials and or customer support?
  • Swift HCM offers online support

Vendor Information

Founded:
2008
Based in:
Lindon
Employees:
201-500
Likes:
Followers:
18.2k

Vendor Information

Founded:
-
Based in:
Pleasanton
Employees:
5001-10000
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses BambooHR
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English, French, German, Spanish, Portuguese, Dutch
Regional Restrictions:
No restrictions.

Other

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Swift
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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