Compare BambooHR vs ServiceDesk Plus

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86%
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86%
49%
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Crozscore:

84%
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84%
52%
interest rising
BambooHR screenshot view 5 more ServiceDesk Plus screenshot

Software Description:

BambooHR is the number one HR software for small and medium-sized businesses. Our cloud-based system offers beautifully designed, intuitive features including applicant tracking (ATS), onboarding with electronic signatures, automated time-off tracking, and innovative performance management. BambooHR gives HR managers more time for meaningful work, while executives get accurate, timely reports and employees can self-service their time off using our convenient mobile app. Our more than 6,000 clients include industry leaders like Stance, Soundcloud, and FanDuel, in over 80 countries worldwide. Visit bamboohr.com or give us a call to see a demo and start a free trial today.

Software Description:

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.

Features:

  • Time Management
  • API
  • Application Tracking
  • Attendance Tracking
  • Calendar Management
  • Employee Database
  • Employee Onboarding
  • Employee Training
  • Notifications
  • Onboarding
  • Vacation Calendar
  • Social-Media Integration
  • Data Visualization
  • Data Import
  • Data Export
  • Multi-User
  • Batch Permissions & Access
  • Dashboard
  • External Integrations
  • 360 Degree Feedback
  • Feedback Management

Features:

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API

Summary:

  • Employee Profile Directory

  • Job & Salary History

  • Online Document Storage

  • Employee Self-Service

  • Custom Access Permissions

  • Time-off Requests & Approval

  • E-Signatures

  • Automated Alerts

  • Applicant Tracking

  • Onboarding

Summary:

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

Pricing:

  • Credit card required: N/A
  • Basic: $6 per employee / per month
    Professional: $8 per employee / per month

Standard Edition

$8.00
1 user(s) / month
Included in plan:
  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month
Included in plan:
  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

FAQs:

    What is this service generally used for?
  • This service is used as a Human Resources Information System.

  • What platforms does this service support? (e.g. native mobile apps)
  • Android, iPhone-iPad, Web-based.

  • Does this service integrate with any other apps?
  • It integrates with Applicant Tracking Systems, Benefits Management applications, Employee Engagement applications, Enterprise Resource Planning services, E-signatures, Payroll software and others.

  • Does this service offer an API?
  • The BambooHR API is a RESTful Internet protocol built around making semantically meaningful HTTPS requests to access or modify a resource.

  • Does this service offer multi-user capability? (e.g. teams)
  • It offers multi-user access.

  • Who are the main user groups of this service?
  • Main users are employees and HR managers in companies with 50 - 1,000 people.

  • Does this service offer guides, tutorials and or customer support?
  • They offer video tutorials, forums, and a help service.

FAQs:

    What are some applications this service is commonly used in tandem with?
  • ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

  • What is this service generally used for?
  • ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

  • Does this service offer multi-user capability? (e.g. teams)
  • Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

  • Does this service integrate with any other apps?
  • Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

  • Does this service offer an API?
  • Yes, ServiceDesk Plus offers Rest-API access.

  • Who are the main user groups of this service?
  • ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

  • What platforms does this service support? (e.g. native mobile apps)
  • ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

Publisher:

Founded:
2008
Based in:
Lindon
Employees:
51-200
Likes:
24.9k
Followers:
10.1k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
17.2k
Followers:
3.55k

Other:

Who uses BambooHR
  • Startups
  • SMEs
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English, French, German, Spanish, Portuguese, Dutch
Regional Restrictions:
No restrictions.

Other:

Who uses ServiceDesk Plus
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
English
Regional Restrictions:
No restrictions.
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