Awesome Support is a versatile, simple, affordable, integrated, and feature-rich support ticketing system plugin for WordPress. It meets all your help desk ticketing system requirements from beginner to advanced level. It provides the best helpdesk ticketing system experiment from a smart ticket submission with dozens of add-ons. Either you are a startup to a big corporation with many departments and need to route tickets, awesome support is the most suitable helpdesk plugin for you. It is a distinguished premium online ticketing system for WordPress like email support, smart assignment, and integration with other plugins i.e. Gravity forms and WooCommerce. It is the only helpdesk & support ticketing plugin that can match the feature set of a SAAS solution such as Zendesk or Help scout.
About Yorodesk
Yorodesk software is the name given to a software program used in companies to manage customer service. Helpdesk software has been around for some time now, and many companies use it to handle complex issues without increasing their workload. It can benefit businesses because they can spend more time on other important things while still providing excellent customer service.
About Utilocate
Utilocate is a complete Locate Management Software which includes auto-emailing, auto-faxing, 360 response, Office Clears, full documentation, sketching, map corrections, JPEG management, integrated text notification system, mapping and an integrated app for mobile users. We continue to develop UtiLocate and improve the user experience so that you can record locates and manage them with ease. UtiLocate is aligned with Canadian Best Practices.
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Unlimited Tickets (Free – Core)
Unlimited Agents (Free – Core)
Unlimited Users (Free – Core)
Unlimited Products (Free – Core)
Unlimited Departments (Free – Core)
Unlimited Tags (Free – Core)
Unlimited Custom Priorities (Free – Core)
Unlimited Channels (Free – Core)
Unlimited Custom Statuses and Labels (Premium – Custom Status)
Summary
No key features associated with this application.
Summary
damage prevention
risk management
ESRI & Google map integration
Asset protection
Utility locate sketches
Pricing
Standard
$149.00
1 user(s) / year
Included in plan:
Unlimited Tickets
Unlimited Agents
Unlimited Ticket History
Unlimited File Attachments
1 Year Support & Updates
Email Support
Private Notes
Instant Notifications
Canned Response
Mailchimp
Custom Status & Labels
Filestack
FAQ
PRO
$229.00
1 user(s) / year
Included in plan:
Unlimited Tickets
Unlimited Agents
Unlimited Ticket History
Unlimited File Attachments
1 Year Support & Updates
Email Support
Private Notes
Instant Notifications
Canned Response
Mailchimp
Custom Status & Labels
Filestack
FAQ
Automatic Ticket Close
Guest Tickets
WooCommerce
EDD
Report Widgets
Envato
ENTERPRISE
$289.00
1 user(s) / year
Included in plan:
Unlimited Tickets
Unlimited Agents
Unlimited Ticket History
Unlimited File Attachments
1 Year Support & Updates
Email Support
Private Notes
Instant Notifications
Canned Response
Mailchimp
Custom Status & Labels
Filestack
FAQ
Automatic Ticket Close
Guest Tickets
WooCommerce
EDD
Report Widgets
Envato
Private Credentials
Satisfaction Survey
Documentation
AGENCY
$409.00
1 user(s) / year
Included in plan:
Unlimited Tickets
Unlimited Agents
Unlimited Ticket History
Unlimited File Attachments
1 Year Support & Updates
Email Support
Private Notes
Instant Notifications
Canned Response
Mailchimp
Custom Status & Labels
Filestack
FAQ
Automatic Ticket Close
Guest Tickets
WooCommerce
EDD
Report Widgets
Envato
Private Credentials
Satisfaction Survey
Documentation
Smart Agent
Gravity Forms Bridge
Custom Fields
Powerpack & Productivity
Public Tickets
Advanced Reporting
Advanced Time Tracking
Smart Replies With AI Integration
Facebook Chat Bot
Rules Engine with Zapier Integration
Issue Tracking
Service Level Agreements
Company Profiles
Smart Ticket Submission
FAQs
What platforms does this service support?
Awesome support is a plugin that can be used on WordPress, however, it can be integrated with some external services.
FAQs
No FAQs associated with this application.
FAQs
Does this service offer multi-user capability (e.g. teams)?
yes
Does this service integrate with any other apps?
ESRI, Google Maps, NetSuite, Monday.com, Hubspot, GIS, Xero
Who are the main user groups of this service?
Utility owners, locate service providers, municipalities, local government & excavators
What is this service generally used for?
Utilocate is used by locators to record and manage all the data that they need to send to 811 or One Call to complete a locate. Office and dispatch users can manage scheduling and routing etc too
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