Awesome Support is a versatile, simple, affordable, integrated, and feature-rich support ticketing system plugin for WordPress. It meets all your help desk ticketing system requirements from beginner to advanced level. It provides the best helpdesk ticketing system experiment from a smart ticket submission with dozens of add-ons. Either you are a startup to a big corporation with many departments and need to route tickets, awesome support is the most suitable helpdesk plugin for you. It is a distinguished premium online ticketing system for WordPress like email support, smart assignment, and integration with other plugins i.e. Gravity forms and WooCommerce. It is the only helpdesk & support ticketing plugin that can match the feature set of a SAAS solution such as Zendesk or Help scout.
About SolarWinds Service Desk
SolarWinds Service Desk offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
SolarWinds Service Desk automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support in days, not weeks or months.
About Yorodesk
Yorodesk software is the name given to a software program used in companies to manage customer service. Helpdesk software has been around for some time now, and many companies use it to handle complex issues without increasing their workload. It can benefit businesses because they can spend more time on other important things while still providing excellent customer service.
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Batch Permissions & Access
Chat
Contact Management
Contact Sharing
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Third-Party Plugins/Add-Ons
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Features
Analytics
API
Chat
Contact Management
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Real-time Alerts
Workflow Management
Self-service Portal
Ticket Management
Instant Chat Integration
Social Media Integration
Call Integration
Knowledge Base
Support Forum
Summary
Unlimited Tickets (Free – Core)
Unlimited Agents (Free – Core)
Unlimited Users (Free – Core)
Unlimited Products (Free – Core)
Unlimited Departments (Free – Core)
Unlimited Tags (Free – Core)
Unlimited Custom Priorities (Free – Core)
Unlimited Channels (Free – Core)
Unlimited Custom Statuses and Labels (Premium – Custom Status)
Summary
IT Service Desk: Manages tickets and service requests, email integration of self-service portal.
Self-Service Portal: Employees can resolve their issues independently.
Contract Management: Tracking all contracts and software licences.
IT Asset Management: Management of every asset in the organization.
IT Service Catalog: Streamline available service requests and fulfillment processes.
Risk Detection: Scans software and hardware continuously for all issues.
Summary
No key features associated with this application.
Pricing
Standard
$149.00
1 user(s) / year
Included in plan:
Unlimited Tickets
Unlimited Agents
Unlimited Ticket History
Unlimited File Attachments
1 Year Support & Updates
Email Support
Private Notes
Instant Notifications
Canned Response
Mailchimp
Custom Status & Labels
Filestack
FAQ
PRO
$229.00
1 user(s) / year
Included in plan:
Unlimited Tickets
Unlimited Agents
Unlimited Ticket History
Unlimited File Attachments
1 Year Support & Updates
Email Support
Private Notes
Instant Notifications
Canned Response
Mailchimp
Custom Status & Labels
Filestack
FAQ
Automatic Ticket Close
Guest Tickets
WooCommerce
EDD
Report Widgets
Envato
ENTERPRISE
$289.00
1 user(s) / year
Included in plan:
Unlimited Tickets
Unlimited Agents
Unlimited Ticket History
Unlimited File Attachments
1 Year Support & Updates
Email Support
Private Notes
Instant Notifications
Canned Response
Mailchimp
Custom Status & Labels
Filestack
FAQ
Automatic Ticket Close
Guest Tickets
WooCommerce
EDD
Report Widgets
Envato
Private Credentials
Satisfaction Survey
Documentation
AGENCY
$409.00
1 user(s) / year
Included in plan:
Unlimited Tickets
Unlimited Agents
Unlimited Ticket History
Unlimited File Attachments
1 Year Support & Updates
Email Support
Private Notes
Instant Notifications
Canned Response
Mailchimp
Custom Status & Labels
Filestack
FAQ
Automatic Ticket Close
Guest Tickets
WooCommerce
EDD
Report Widgets
Envato
Private Credentials
Satisfaction Survey
Documentation
Smart Agent
Gravity Forms Bridge
Custom Fields
Powerpack & Productivity
Public Tickets
Advanced Reporting
Advanced Time Tracking
Smart Replies With AI Integration
Facebook Chat Bot
Rules Engine with Zapier Integration
Issue Tracking
Service Level Agreements
Company Profiles
Smart Ticket Submission
Pricing
Starting from: $19.00/month
Credit card required: No
Pricing on Request: Customers receive customized price quotes based on number of accepted services.
Professional
$69.00
1 user(s) / month
Included in plan:
Incident Management
Service Catalog
Advanced Automations
API Access
Team
$19.00
1 user(s) / month
Included in plan:
Incident Management
Business
$39.00
1 user(s) / month
Included in plan:
Incident Management
Service Catalog
Enterprise
$89.00
1 user(s) / month
FAQs
What platforms does this service support?
Awesome support is a plugin that can be used on WordPress, however, it can be integrated with some external services.
FAQs
Does this service offer guides, tutorials and or customer support?
SolarWinds Service Desk offers its clients the following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.
Does this service offer an API?
Their REST API allows customers and developers to expand and build on the SolarWinds Service Desk platform.
What are some applications this service is commonly used in tandem with?
SolarWinds Service Desk is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.
Who are the main user groups of this service?
Main users are companies that employ between 100-3,000 people.
What is this service generally used for?
This service is generally used for IT Service Management and IT Asset Management.
What platforms does this service support?
This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.
We have a small team of dedicated Ticketing & Help Desk software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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