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Awesome support screenshot view 2 more Intercom screenshot view 2 more Yorodesk screenshot

About Awesome support

Awesome Support is a versatile, simple, affordable, integrated, and feature-rich support ticketing system plugin for WordPress. It meets all your help desk ticketing system requirements from beginner to advanced level. It provides the best helpdesk ticketing system experiment from a smart ticket submission with dozens of add-ons. Either you are a startup to a big corporation with many departments and need to route tickets, awesome support is the most suitable helpdesk plugin for you. It is a distinguished premium online ticketing system for WordPress like email support, smart assignment, and integration with other plugins i.e. Gravity forms and WooCommerce. It is the only helpdesk & support ticketing plugin that can match the feature set of a SAAS solution such as Zendesk or Help scout.

About Intercom

Intercom makes customer communication simple.

More than 4,000 web and mobile businesses use Intercom to see and talk to their customers. They send targeted email and in-app messages, triggered by time or behavior.

Intercom shows you who is using your product and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

About Yorodesk

Yorodesk software is the name given to a software program used in companies to manage customer service. Helpdesk software has been around for some time now, and many companies use it to handle complex issues without increasing their workload. It can benefit businesses because they can spend more time on other important things while still providing excellent customer service.

Features

  • Analytics
  • API
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Features

  • API
  • Batch Permissions & Access
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Click-to-Dial

Features

  • Analytics
  • API
  • Chat
  • Contact Management
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Real-time Alerts
  • Workflow Management
  • Self-service Portal
  • Ticket Management
  • Instant Chat Integration
  • Social Media Integration
  • Call Integration
  • Knowledge Base
  • Support Forum

Summary

  • Unlimited Tickets (Free – Core)

  • Unlimited Agents (Free – Core)

  • Unlimited Users (Free – Core)

  • Unlimited Products (Free – Core)

  • Unlimited Departments (Free – Core)

  • Unlimited Tags (Free – Core)

  • Unlimited Custom Priorities (Free – Core)

  • Unlimited Channels (Free – Core)

  • Unlimited Custom Statuses and Labels (Premium – Custom Status)

Summary

  • Audience segmentation

  • Real-time performance monitoring

  • Intercom app for iOS

  • Message tagging & team assigning

  • Customer user profiles

  • Personalized reply templates

Summary

    No key features associated with this application.

Pricing

Standard

$149.00
1 user(s) / year
Included in plan:
  • Unlimited Tickets
  • Unlimited Agents
  • Unlimited Ticket History
  • Unlimited File Attachments
  • 1 Year Support & Updates
  • Email Support
  • Private Notes
  • Instant Notifications
  • Canned Response
  • Mailchimp
  • Custom Status & Labels
  • Filestack
  • FAQ

PRO

$229.00
1 user(s) / year
Included in plan:
  • Unlimited Tickets
  • Unlimited Agents
  • Unlimited Ticket History
  • Unlimited File Attachments
  • 1 Year Support & Updates
  • Email Support
  • Private Notes
  • Instant Notifications
  • Canned Response
  • Mailchimp
  • Custom Status & Labels
  • Filestack
  • FAQ
  • Automatic Ticket Close
  • Guest Tickets
  • WooCommerce
  • EDD
  • Report Widgets
  • Envato

ENTERPRISE

$289.00
1 user(s) / year
Included in plan:
  • Unlimited Tickets
  • Unlimited Agents
  • Unlimited Ticket History
  • Unlimited File Attachments
  • 1 Year Support & Updates
  • Email Support
  • Private Notes
  • Instant Notifications
  • Canned Response
  • Mailchimp
  • Custom Status & Labels
  • Filestack
  • FAQ
  • Automatic Ticket Close
  • Guest Tickets
  • WooCommerce
  • EDD
  • Report Widgets
  • Envato
  • Private Credentials
  • Satisfaction Survey
  • Documentation

AGENCY

$409.00
1 user(s) / year
Included in plan:
  • Unlimited Tickets
  • Unlimited Agents
  • Unlimited Ticket History
  • Unlimited File Attachments
  • 1 Year Support & Updates
  • Email Support
  • Private Notes
  • Instant Notifications
  • Canned Response
  • Mailchimp
  • Custom Status & Labels
  • Filestack
  • FAQ
  • Automatic Ticket Close
  • Guest Tickets
  • WooCommerce
  • EDD
  • Report Widgets
  • Envato
  • Private Credentials
  • Satisfaction Survey
  • Documentation
  • Smart Agent
  • Gravity Forms Bridge
  • Custom Fields
  • Powerpack & Productivity
  • Public Tickets
  • Advanced Reporting
  • Advanced Time Tracking
  • Smart Replies With AI Integration
  • Facebook Chat Bot
  • Rules Engine with Zapier Integration
  • Issue Tracking
  • Service Level Agreements
  • Company Profiles
  • Smart Ticket Submission

FAQs

    What platforms does this service support?
  • Awesome support is a plugin that can be used on WordPress, however, it can be integrated with some external services.

FAQs

    No FAQs associated with this application.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
111

Vendor Information

Founded:
2011
Based in:
San Francisco
Employees:
51-200
Likes:
Followers:
42.4k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Awesome support
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.

Other

Who uses Intercom
  • Startups
  • SMEs
  • Agencies
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Mongolian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Vietnamese
Regional Restrictions:
No restrictions.

Other

Who uses Yorodesk
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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