Compare Awesome support vs Yorodesk vs Desk365

Awesome support 18 Ticketing & Help Desk	Yorodesk 12 Ticketing & Help Desk	Desk365 0 Ticketing & Help Desk
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Crozscore 91% what is this? User Happiness: 98% Press Buzz: 43% User Trend: interest falling	Crozscore 81% what is this? User Happiness: 94% Press Buzz: 37% User Trend: interest falling	Crozscore 54% what is this? Press Buzz: 21% User Trend: interest falling
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About Awesome support Awesome Support is a versatile, simple, affordable, integrated, and feature-rich support ticketing system plugin for WordPress. It meets all your help desk ticketing system requirements from beginner to advanced level. It provides the best helpdesk ticketing system experiment from a smart ticket submission with dozens of add-ons. Either you are a startup to a big corporation with many departments and need to route tickets, awesome support is the most suitable helpdesk plugin for you. It is a distinguished premium online ticketing system for WordPress like email support, smart assignment, and integration with other plugins i.e. Gravity forms and WooCommerce. It is the only helpdesk & support ticketing plugin that can match the feature set of a SAAS solution such as Zendesk or Help scout.	About Yorodesk Yorodesk software is the name given to a software program used in companies to manage customer service. Helpdesk software has been around for some time now, and many companies use it to handle complex issues without increasing their workload. It can benefit businesses because they can spend more time on other important things while still providing excellent customer service.	About Desk365 Desk365 is a cloud-based modern helpdesk for the Microsoft 365 workplace that lets you deliver outstanding customer service through channels like Microsoft Teams, Email, Support Portal, Web Forms/Widgets and more. Automate repetitive work and save time with Desk365’s intuitive, feature-rich web app that comes with a unified inbox to manage all your customer conversations. Desk365 works well both as an external customer facing helpdesk as well as an internal helpdesk to service employees and as an ITSM solution. Desk365 is free for up to 3 active agents.
Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Unlimited Tickets (Free – Core) Unlimited Agents (Free – Core) Unlimited Users (Free – Core) Unlimited Products (Free – Core) Unlimited Departments (Free – Core) Unlimited Tags (Free – Core) Unlimited Custom Priorities (Free – Core) Unlimited Channels (Free – Core) Unlimited Custom Statuses and Labels (Premium – Custom Status)	Summary No key features associated with this application.	Summary Have a unified inbox where all your customer support requests are present. Apply powerful automations that can be configured during ticket creation and ticket updates. Alert agents instantly for every ticketing action via push notifications. Track agent's time spent on tickets. Have Custom roles, including the ability to limit users by department. Configure Custom email servers. Create and share solution articles with ease using the Knowledge Base. Manage ticket escalations with the help of SLAs. Set-up Canned Responses, to respond quickly to routine requests. Create Powerful reports to measure areas of improvement for your team.
Pricing Standard $149.00 1 user(s) / year Included in plan: Unlimited Tickets Unlimited Agents Unlimited Ticket History Unlimited File Attachments 1 Year Support & Updates Email Support Private Notes Instant Notifications Canned Response Mailchimp Custom Status & Labels Filestack FAQ PRO $229.00 1 user(s) / year Included in plan: Unlimited Tickets Unlimited Agents Unlimited Ticket History Unlimited File Attachments 1 Year Support & Updates Email Support Private Notes Instant Notifications Canned Response Mailchimp Custom Status & Labels Filestack FAQ Automatic Ticket Close Guest Tickets WooCommerce EDD Report Widgets Envato ENTERPRISE $289.00 1 user(s) / year Included in plan: Unlimited Tickets Unlimited Agents Unlimited Ticket History Unlimited File Attachments 1 Year Support & Updates Email Support Private Notes Instant Notifications Canned Response Mailchimp Custom Status & Labels Filestack FAQ Automatic Ticket Close Guest Tickets WooCommerce EDD Report Widgets Envato Private Credentials Satisfaction Survey Documentation AGENCY $409.00 1 user(s) / year Included in plan: Unlimited Tickets Unlimited Agents Unlimited Ticket History Unlimited File Attachments 1 Year Support & Updates Email Support Private Notes Instant Notifications Canned Response Mailchimp Custom Status & Labels Filestack FAQ Automatic Ticket Close Guest Tickets WooCommerce EDD Report Widgets Envato Private Credentials Satisfaction Survey Documentation Smart Agent Gravity Forms Bridge Custom Fields Powerpack & Productivity Public Tickets Advanced Reporting Advanced Time Tracking Smart Replies With AI Integration Facebook Chat Bot Rules Engine with Zapier Integration Issue Tracking Service Level Agreements Company Profiles Smart Ticket Submission
FAQs What platforms does this service support? Awesome support is a plugin that can be used on WordPress, however, it can be integrated with some external services.	FAQs No FAQs associated with this application.	FAQs Does this service offer an API? Yes, Desk365 offers an API. With the Desk365 API, you'll be able to: Retrieve all your Desk365 tickets Create new tickets Retrieve ticket details of a particular ticket, by providing it's ticket number Update ticket properties and more.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 111	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 48
Other Who uses Awesome support Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Yorodesk Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: Android Languages: English Regional Restrictions: No restrictions.	Other Who uses Desk365 Startups SMEs Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.