Compare Awesome support vs Spiceworks Help Desk

About Awesome support

Awesome Support is a versatile, simple, affordable, integrated, and feature-rich support ticketing system plugin for WordPress. It meets all your help desk ticketing system requirements from beginner to advanced level. It provides the best helpdesk ticketing system experiment from a smart ticket submission with dozens of add-ons. Either you are a startup to a big corporation with many departments and need to route tickets, awesome support is the most suitable helpdesk plugin for you. It is a distinguished premium online ticketing system for WordPress like email support, smart assignment, and integration with other plugins i.e. Gravity forms and WooCommerce. It is the only helpdesk & support ticketing plugin that can match the feature set of a SAAS solution such as Zendesk or Help scout.

About Spiceworks Help Desk

The main purpose of Spiceworks software is to connect IT professionals with other IT-related users via direct interaction channel. Experts and systems administrators provide their opinions, manage support tickets from clients, track agent's’ performance, or track abrupt changes occurring in the network.

The Spiceworks software can be either cloud-based or installed and is completely free. The ticket service is without any limitations, users are given self-service portal for tickets submitting, and there is also centralized knowledge base from where users can get information on periodical or regular requests. Another useful feature of this platform is the team management dashboard that is used for essential productivity metrics.

The setup of Spiceworks software is easy and fast, with no waste of time for users. IT administrators can also manage tickets, assign tasks to team members, respond to requests, track their time, and more from their mobile devices with Android and iOS native apps.

Features

• Analytics
• API
• Chat
• Contact Management
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Features

• Analytics
• API
• Batch Permissions & Access
• Chat
• Contact Management
• Contact Sharing
• CRM Integration
• Customer Management
• Dashboard
• Data Export
• Data Import
• Data Visualization
• Email Integration
• External Integrations
• Lead Management
• Lead Scoring
• Multi-User
• Notifications
• Scheduling
• Third-Party Plugins/Add-Ons
• Real-time Alerts
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

• Unlimited Tickets (Free – Core)

• Unlimited Agents (Free – Core)

• Unlimited Users (Free – Core)

• Unlimited Products (Free – Core)

• Unlimited Departments (Free – Core)

• Unlimited Tags (Free – Core)

• Unlimited Custom Priorities (Free – Core)

• Unlimited Channels (Free – Core)

• Unlimited Custom Statuses and Labels (Premium – Custom Status)

Summary

• Tickets & Tasks

• Team Management

• User Self-service

• IT Asset Management

• 150+ Add‐on Apps

• Ticket Collaboration

• Multi‐site Support

• Active Directory

• Knowledge Base

Pricing

Pricing

FAQs

What platforms does this service support?

• Awesome support is a plugin that can be used on WordPress, however, it can be integrated with some external services.

FAQs

Does this service integrate with any other apps?

• Integrations: Teamviewer, LogMeIn Rescue, AlienVault, Customer Thermometer, Cherwell Support, Evernote, NetFlow, or OneLogin.

Does this service offer guides, tutorials and or customer support?

• Support: Email Support, Phone Support, Knowledge Base, Community Support, Tutorials, and Webinars.

What is this service generally used for?

• This service is generally used as Help Desk solution.

What platforms does this service support?

• Spiceworks can be either cloud-based or installed. System requirements are: Windows 7, Windows 8, Windows Server 2008 R2, or Windows Server 2012 R2.

Does this service offer an API?

• Yes, it offers an API.

Who are the main user groups of this service?

• Main users of Spiceworks Help Desk are system Administrators and IT managers or directors and MSPs who provide IT services for businesses.

Does this service offer multi-user capability (e.g. teams)?

• Yes.

Vendor Information

Vendor Information

Other

• Personal
• Freelance
• Startups
• SMEs
• Agencies
• Enterprises

• Web App

Other

• SMEs

• Web App
• Windows

• iOS
• Android