About Awesome support
Awesome Support is a versatile, simple, affordable, integrated, and feature-rich support ticketing system plugin for WordPress. It meets all your help desk ticketing system requirements from beginner to advanced level. It provides the best helpdesk ticketing system experiment from a smart ticket submission with dozens of add-ons. Either you are a startup to a big corporation with many departments and need to route tickets, awesome support is the most suitable helpdesk plugin for you. It is a distinguished premium online ticketing system for WordPress like email support, smart assignment, and integration with other plugins i.e. Gravity forms and WooCommerce. It is the only helpdesk & support ticketing plugin that can match the feature set of a SAAS solution such as Zendesk or Help scout.
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About Simplydesk
Simplydesk: a simple, efficient and reliable Helpdesk and IT asset management solution
Simplydesk is an essential tool for IT department, SSII, IT software publisher and internal and external customer services.
The Simplydesk solution makes the work of support teams more fluid and homogeneous to manage tickets, incidents and complaints. The helpdesk module is available in a simple and advanced version. The solution is available in saas and on-premise mode.
Simplydesk brings you visibility and control of IT assets.
It allows you to optimize the use of goods, reduce costs and provide better quality of service.
Manage your IT assets throughout their lifecycle
Explore all your IT assets
Discover the IT resources used in your business with SimplyAsset.
The solution supports both hardware and software, virtual or physical assets, on-premises or in the cloud.
For each asset, Simplydesk contains business information such as product, item, supply and maintenance contracts and costs; technical data such as type of asset, inventory number and tickets relating to the incident, problem or change management; and organizational data, including who is responsible for each asset or who uses the asset.
For IT asset inventory, SimplyScan supports you with the initial discovery, inventory, and then ongoing comparison of your target and actual data for all hardware components and software licenses in your IT infrastructure. This gives you a complete and detailed IT inventory that you can use in various processes and modules.
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About WorkHub Tasks
“Tasks” is an AI-powered Helpdesk ticketing system that automatically creates and assigns tickets to appropriate people after collecting and analyzing client feedback. It also allows users to categorize their tickets based on multiple factors, including company size and specific departments. When a ticket is created, it is immediately allocated to the appropriate team member. Customer contact becomes easier and more controllable as a result of this procedure.
Tasks also support multiple channel integration for the management of client inquiries across different channels, including email, website, and social media.
"Tasks" encrypts all of your data with the appropriate SSL standards to prevent any data leakage.
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Features
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Analytics
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API
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Chat
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Contact Management
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CRM Integration
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Customer Management
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Dashboard
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Data Export
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Data Import
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Data Visualization
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Email Integration
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External Integrations
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Lead Management
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Lead Scoring
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Multi-User
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Notifications
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Scheduling
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Real-time Alerts
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Workflow Management
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Self-service Portal
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Ticket Management
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Instant Chat Integration
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Social Media Integration
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Call Integration
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Knowledge Base
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Support Forum
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Features
-
Analytics
-
API
-
Chat
-
Contact Management
-
CRM Integration
-
Customer Management
-
Dashboard
-
Data Export
-
Data Import
-
Data Visualization
-
Email Integration
-
External Integrations
-
Lead Management
-
Lead Scoring
-
Multi-User
-
Notifications
-
Scheduling
-
Real-time Alerts
-
Workflow Management
-
Self-service Portal
-
Ticket Management
-
Instant Chat Integration
-
Social Media Integration
-
Call Integration
-
Knowledge Base
-
Support Forum
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Features
-
Analytics
-
API
-
Chat
-
Contact Management
-
CRM Integration
-
Customer Management
-
Dashboard
-
Data Export
-
Data Import
-
Data Visualization
-
Email Integration
-
External Integrations
-
Lead Management
-
Lead Scoring
-
Multi-User
-
Notifications
-
Scheduling
-
Real-time Alerts
-
Workflow Management
-
Self-service Portal
-
Ticket Management
-
Instant Chat Integration
-
Social Media Integration
-
Call Integration
-
Knowledge Base
-
Support Forum
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FAQs
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FAQs
Who are the main user groups of this service?
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Software editor
Customer services
It department
IT service provider
Does this service offer an API?
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Yes
Does this service integrate with any other apps?
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Yes
Does this service offer guides, tutorials and or customer support?
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Yes
What platforms does this service support?
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All
What are some applications this service is commonly used in tandem with?
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teamviwer
What is this service generally used for?
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ticketing, it inventory, it management
Does this service offer multi-user capability (e.g. teams)?
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Yes
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FAQs
No FAQs associated with this application.
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Other
Who uses Awesome support
- Personal
- Freelance
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
Languages:
English
Regional Restrictions:
No restrictions.
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Other
Who uses Simplydesk
Desktop Platforms:
Languages:
French, Italian, English, Arabic
Regional Restrictions:
No restrictions.
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Other
Who uses WorkHub Tasks
- Personal
- Freelance
- Startups
- SMEs
- Agencies
- Enterprises
Desktop Platforms:
Languages:
English
Regional Restrictions:
No restrictions.
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