Compare Awesome support vs Simplydesk vs BoldDesk

Awesome support 18 Ticketing & Help Desk	Simplydesk 4 Ticketing & Help Desk	BoldDesk 36 Ticketing & Help Desk
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Crozscore 91% what is this? User Happiness: 98% Press Buzz: 43% User Trend: interest falling	Crozscore 67% what is this? User Happiness: 92% Press Buzz: 34% User Trend: interest falling	Crozscore 85% what is this? User Happiness: 90% Press Buzz: 36%
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About Awesome support Awesome Support is a versatile, simple, affordable, integrated, and feature-rich support ticketing system plugin for WordPress. It meets all your help desk ticketing system requirements from beginner to advanced level. It provides the best helpdesk ticketing system experiment from a smart ticket submission with dozens of add-ons. Either you are a startup to a big corporation with many departments and need to route tickets, awesome support is the most suitable helpdesk plugin for you. It is a distinguished premium online ticketing system for WordPress like email support, smart assignment, and integration with other plugins i.e. Gravity forms and WooCommerce. It is the only helpdesk & support ticketing plugin that can match the feature set of a SAAS solution such as Zendesk or Help scout.	About Simplydesk Simplydesk: a simple, efficient and reliable Helpdesk and IT asset management solution Simplydesk is an essential tool for IT department, SSII, IT software publisher and internal and external customer services. The Simplydesk solution makes the work of support teams more fluid and homogeneous to manage tickets, incidents and complaints. The helpdesk module is available in a simple and advanced version. The solution is available in saas and on-premise mode. Simplydesk brings you visibility and control of IT assets. It allows you to optimize the use of goods, reduce costs and provide better quality of service. Manage your IT assets throughout their lifecycle Explore all your IT assets Discover the IT resources used in your business with SimplyAsset. The solution supports both hardware and software, virtual or physical assets, on-premises or in the cloud. For each asset, Simplydesk contains business information such as product, item, supply and maintenance contracts and costs; technical data such as type of asset, inventory number and tickets relating to the incident, problem or change management; and organizational data, including who is responsible for each asset or who uses the asset. For IT asset inventory, SimplyScan supports you with the initial discovery, inventory, and then ongoing comparison of your target and actual data for all hardware components and software licenses in your IT infrastructure. This gives you a complete and detailed IT inventory that you can use in various processes and modules.	About BoldDesk BoldDesk is an efficient helpdesk software that offers outstanding customer support and self-service options through a user-friendly interface, automation tools, and extensive reporting, making it perfect for enhancing customer service operations.
Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum	Features Analytics API Chat Contact Management CRM Integration Customer Management Dashboard Data Export Data Import Data Visualization Email Integration External Integrations Lead Management Lead Scoring Multi-User Notifications Scheduling Real-time Alerts Workflow Management Self-service Portal Ticket Management Instant Chat Integration Social Media Integration Call Integration Knowledge Base Support Forum
Summary Unlimited Tickets (Free – Core) Unlimited Agents (Free – Core) Unlimited Users (Free – Core) Unlimited Products (Free – Core) Unlimited Departments (Free – Core) Unlimited Tags (Free – Core) Unlimited Custom Priorities (Free – Core) Unlimited Channels (Free – Core) Unlimited Custom Statuses and Labels (Premium – Custom Status)	Summary No key features associated with this application.	Summary No key features associated with this application.
Pricing Standard $149.00 1 user(s) / year Included in plan: Unlimited Tickets Unlimited Agents Unlimited Ticket History Unlimited File Attachments 1 Year Support & Updates Email Support Private Notes Instant Notifications Canned Response Mailchimp Custom Status & Labels Filestack FAQ PRO $229.00 1 user(s) / year Included in plan: Unlimited Tickets Unlimited Agents Unlimited Ticket History Unlimited File Attachments 1 Year Support & Updates Email Support Private Notes Instant Notifications Canned Response Mailchimp Custom Status & Labels Filestack FAQ Automatic Ticket Close Guest Tickets WooCommerce EDD Report Widgets Envato ENTERPRISE $289.00 1 user(s) / year Included in plan: Unlimited Tickets Unlimited Agents Unlimited Ticket History Unlimited File Attachments 1 Year Support & Updates Email Support Private Notes Instant Notifications Canned Response Mailchimp Custom Status & Labels Filestack FAQ Automatic Ticket Close Guest Tickets WooCommerce EDD Report Widgets Envato Private Credentials Satisfaction Survey Documentation AGENCY $409.00 1 user(s) / year Included in plan: Unlimited Tickets Unlimited Agents Unlimited Ticket History Unlimited File Attachments 1 Year Support & Updates Email Support Private Notes Instant Notifications Canned Response Mailchimp Custom Status & Labels Filestack FAQ Automatic Ticket Close Guest Tickets WooCommerce EDD Report Widgets Envato Private Credentials Satisfaction Survey Documentation Smart Agent Gravity Forms Bridge Custom Fields Powerpack & Productivity Public Tickets Advanced Reporting Advanced Time Tracking Smart Replies With AI Integration Facebook Chat Bot Rules Engine with Zapier Integration Issue Tracking Service Level Agreements Company Profiles Smart Ticket Submission		Pricing Scale Plan $25.00 3 agents per month, $300 billed yearly. Included in plan: Email ticketing Knowledge base Ticket auto assignment Custom views Canned response Custom SSL Custom domain Custom email templates Custom ticket status Growth Plan $50.00 3 agents per month, $600 billed yearly. Included in plan: All Scale features, plus: Live chat (Soon) WhatsApp (soon) CSAT Surveys Custom roles Agent signature Multilingual help desk Multilingual knowledge base SLA remainder &escalations Artificial intelligence add-on (beta) Enterprise Plan $75.00 3 agents per month ,$900, billed yearly Included in plan: Multibrand help desk Multibrand knowledge base Ticket Approvals Activity/task management Artificial intelligence add-on (beta) Add contacts to multiple contact groups
FAQs What platforms does this service support? Awesome support is a plugin that can be used on WordPress, however, it can be integrated with some external services.	FAQs Who are the main user groups of this service? Software editor Customer services It department IT service provider Does this service offer an API? Yes Does this service integrate with any other apps? Yes Does this service offer guides, tutorials and or customer support? Yes What platforms does this service support? All What are some applications this service is commonly used in tandem with? teamviwer What is this service generally used for? ticketing, it inventory, it management Does this service offer multi-user capability (e.g. teams)? Yes	FAQs Does this service integrate with any other apps? Zapier JIRA Google Drive DropBox Salesforce Microsoft OneDrive Microsoft Teams Custome APPs Azure Devops Shopify MailChimp Microsoft Entra ID AI - copilot What is this service generally used for? Ticket Management Customer Support Communication and collaboration Knowledge Base Management Reporting and Analytics Automation and Workflow management Does this service offer guides, tutorials and or customer support? Yes Who are the main user groups of this service? Customer Support Teams It Support Teams Service Desk Teams Small and Medium-sized Businesses Enterprise Organizations Does this service offer an API? Yes What platforms does this service support? It is web based software. Does this service offer multi-user capability (e.g. teams)? Yes
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 111	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 73	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses Awesome support Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Simplydesk Startups Enterprises Desktop Platforms: Web App Languages: French, Italian, English, Arabic Regional Restrictions: No restrictions.	Other Who uses BoldDesk Personal Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Mobile Platforms: iOS Android Languages: English, Czech, French, German, Italian, Portuguese, Spanish, Finnish, Japanese, Swedish, Polish, Norwegian, Korean, Bulgarian, Danish, Greek, Hungarian, Malay, Dutch, Romanian, Russian, Turkish, Ukrainian, Vietnamese, Thai Regional Restrictions: No restrictions.