Compare AVOXI Core vs Freshdesk

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AVOXI Core screenshot Freshdesk screenshot

Software Description:

With the AVOXI Core Cloud PBX phone system, your business can manage global and local communications from anywhere. It's easy to get started:

  1. Choose your toll free and local numbers (available for 120+ countries).
  2. Configure your extensions, softphones, phone system features.
  3. Start making and taking calls.

The AVOXI Core VoIP system includes 40+ business-class calling features, including:

  • Call Forwarding
  • Call Recording
  • IVR/Virtual Attendant
  • Ring Groups
  • Call Conferencing
  • Call Tracking
  • Call Logs
  • Voicemail
  • Voicemail to Email
  • And more!

You can manage all of your phone numbers and features from the AVOXI Core Online Portal. All you and your team need to get started is a laptop and a reliable Internet connection.

Ready to learn more? Contact an AVOXI VoIP specialist today!

Software Description:

Freshdesk is suited to any small or mid-sized business that requires a fully functional help or support department without the associated costs. Freshdesk is also suited to startups and freelancers, providing a free plan for unlimited number of agents.
Freshdesk provides a way to speed up customer support, automating certain laborious tasks such as sifting through requests and allocation tickets. This solution helps businesses interested in reducing man hours who wish to enable their staff to focus on just the most important tasks.

Features:

  • Multi-User

Features:

  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration
  • Notifications
  • Dashboard
  • Task Scheduling/Tracking
  • Billing/Invoicing
  • Analytics
  • Contact Management
  • Contact Sharing
  • External Integrations
  • Data Export
  • Third-Party Plugins/Add-Ons
  • Google Apps Integration
  • Multi-User
  • Data Import
  • Data Visualization
  • Scheduling

Summary:

  • Toll Free Numbers in 120+ Countries

  • Local Phone Numbers in 1500+ Cities Worldwide

  • Free Softphone Included with Every Extension

  • Package and Per-minute Plans Available

  • Business VoIP Software with 20+ Business-class Calling Features

Summary:

  • Multi Channel: Manages all support conversations in one place.

  • Productivity: Increase team’s engagement and productivity.

  • Self-Service: It is possible to create a self-service experience that supports user's brand.

  • Reporting: Measures and tracks performance using reports.

  • Integration: Extends user's support capabilities with integrations.

  • Ticketing: Everything you need to start supporting customers.

USA Unlimited

$39.99
1 user(s) / month
Included in plan:
  • Unlimited Inbound/Outbound Calling to USA
  • Includes US Toll Free or Local Number
  • 20+ Business-class Calling Features

Global Office

$24.99
1 user(s) / month
Included in plan:
  • 150 included minutes
  • Toll Free Number
  • Free Extension and Softphone
  • 25% Off Added Minutes
  • Available for select countries
  • 20+ Business-class Calling Features

USA & Canada Unlimited

$45.99
1 user(s) / month
Included in plan:
  • Unlimited Inbound/Outbound to the US and Canada
  • Includes US or Canada Toll Free Number
  • 20+ Business-class Calling Features

Pricing:

  • Credit card required: N/A
  • Sprout - Free for unlimited number of Agents
    Blossom - $19 per agent per month
    Garden - $35 per agent per month
    Estate - $49 per agent per month
    Forest - $89 per agent per month

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • The complete AVOXI Core User Guide is available for all customers. We also offer bi-weekly training webinars to help our customers get the most from the AVOXI Core system.

    Customer support via chat, email, and phone is available at no extra charge should you need immediate assistance.

  • Does this service offer multi-user capability? (e.g. teams)
  • The AVOXI Core Cloud PBX phone system supports small and large teams alike. Contact an AVOXI VoIP specialist for a free quote for your team.

  • What is this service generally used for?
  • The AVOXI Core platform is used for local and global communications. Extension to extension calling on the Bria softphone is free, so it works well for companies with multiple locations or remote employees.

  • What platforms does this service support? (e.g. native mobile apps)
  • Every AVOXI Core extension comes with a free Bria softphone that can be accessed from mobile phones or personal computers.

  • Who are the main user groups of this service?
  • The AVOXI Core Cloud PBX phone system is used by international businesses of all sizes. The AVOXI Core Online Portal allows businesses to manage their phone numbers and business phone system features from anywhere. Toll free and local phone numbers make it easy for these businesses to reach prospects and customers worldwide.

  • Does this service integrate with any other apps?
  • Google Analytics, Google AdWords

  • Does this service offer an API?
  • Not at this time.

  • What are some applications this service is commonly used in tandem with?
  • Google Analytics, Google AdWords, Smart Queue Call Center Software

FAQs:

    Who are the main user groups of this service?
  • This customer service solution is suited to any small or mid-sized business that requires a fully functional customer support.

  • What is this service generally used for?
  • It is used to help companies handle their customers’ problems across various channels.

  • What platforms does this service support? (e.g. native mobile apps)
  • It is web-based platform. Native mobile app: Android, iPhone-iPad,Windows Phone.

  • Does this service offer an API?
  • It offers RESTful API.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: knowledge base, community forums, chat support, FAQ, and email support.

  • Does this service offer multi-user capability? (e.g. teams)
  • Freshdesk offers Multi-user , Multi-product support , Multi-language & Multi-time zone support for your global company

  • Does this service integrate with any other apps?
  • Freshdesk includes out-of-the-box integrations with many popular business applications like CRM systems, invoicing tools, and eCommerce solutions, among others.
    It is also tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail.
    Some of the integrations include but not limited to Salesforce,Freshsales,Pipedrive, Dropbox, Shopify, Magento, Hubspot, Microsoft Dynamic CRM, Facebook, Twitter, Slack, Segment

  • Does this service offer guides, tutorials and or customer support?
  • Yes. This service offers guides, tutorials and customer support across all levels.

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
439
Followers:
4.58k

Publisher:

Founded:
2010
Based in:
San Francisco
Employees:
201-500
Likes:
70.1k
Followers:
19.4k

Other:

Who uses AVOXI Core
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Spanish
Regional Restrictions:
No restrictions.

Other:

Who uses Freshdesk
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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