Compare Autotask vs Katalon Studio vs SherpaDesk

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Crozscore:

88%
what is this?
88%
42%
interest falling

Crozscore:

89%
what is this?
91%
33%
interest rising

Crozscore:

83%
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77%
35%
interest falling
Autotask screenshot view 4 more Katalon Studio screenshot view 2 more SherpaDesk screenshot view 5 more

Software Description:

Autotask is the end-to-end critical function management solution for IT businesses. It automates project workflows, provides real-time insights, enables instant communication, meets billing needs, and increases profitability.

This platform integrates following functions: expense management, service desk, project management, CRM, and time and billing. It is one of the most trusted providers of web-based IT Services Management Software, whose main users are technology service providers with a broad client base and developed network infrastructures. They principally benefit from the process and project automation, as well as workforce management.

Autotask provides a great cloud-based ticket interface, is ITIL-compliant, and is also able to manage different SLA levels and monitor each agreements’ details with automated warnings, workflows, and escalation pathways. Finally, there is a powerful analytics feature, that enables users to see their company from multiple angles and get critical business data.

Software Description:

Katalon Studio enhances Selenium and Appium with a complete test automation framework that helps you start testing in no time.

Setup Project:
* Provides project templates for organizing test cases, object repository and keywords
* Fully supports Web, Android, iOS and API testing on all operating systems
* Easy to integrate with Jenkins, GIT, JIRA, and qTest with native plugins

Create Tests:
* Records actions on Web & Mobile to generates scripts with hundreds of built-in keywords
* Builds advanced scripts with IDE or customize steps with tabular interface easily
* Useful built-in object spy, code completion, in context reference, refactoring helper to make scripting more enjoyable

Execute Tests:
* Runs/Debug test cases or test suites using multiple configurations and data sets
* Runs test at any step on multiple browsers and devices locally or with cloud services
* CLI and command line generator enable CI/CD and DevOps practices
* Includes run-time rules to automatically handle complex execution flows

Report and Debug
* With advanced logging, debug data, screenshots and videos
* Customizable post execution workflow to notify, submit bug or process the execution results
* Dashboards, flaky metrics and coverage execution results to improve automation strategy

Test Maintenance
* Automatically updates all associated test cases and suites when objects are changed
* Allows easy management and maintenance of tests, data and keywords
* Imports external libraries to improve the automation functions beyond Selenium and Appium limit

Software Description:

We’ll Improve Your Business, Without Disrupting It.
Track Time Across Your Business. Automatically Generate Invoices. Make Smarter Decisions.

Our customer management software allows you and your team to stay connected to your customers whether you are in the field, on the road, or simply don’t feel like firing up your computer. The mobile application makes it easy to manage support tickets, track time, and send invoices from the palm of your hand.

This gives companies the freedom to focus on growing their business, rather than just surviving.

Our tool helps resolve customer issues, accurately track billable and non-billable time, automate invoicing and manage project profitability.

KEY FEATURES
* HelpDesk Ticketing System - manage support tickets
* Communicate through the app in your email via SherpaDesk command codes
* Manage projects
* Attach files to projects and accounts
* Communicate within projects both internally and externally
* Data reporting to measure project profitability
* Maintain company assets
* Manually calculate depreciation of assets
* Manage employees
* Integrates with accounting solutions for automatic billing
* Track time via iPhone, Apple Watch, Desktop, Droid, Chrome Extension or Email
* Apply tracked time to set hourly rates
* Apply tracked time to projects or customers
* Create To-Do Lists

Features:

  • Notifications
  • Data Export
  • Data Import
  • External Integrations
  • API
  • Project Management

Features:

  • Dashboard
  • Third-Party Plugins/Add-Ons
  • Data Export
  • External Integrations
  • API
  • Data Import
  • Notifications

Features:

  • Project Management
  • Bug Tracking
  • Inventory Tracking
  • Google Apps Integration
  • Notifications
  • Calendar Management
  • External Integrations
  • Customer Management
  • Dashboard
  • Chat
  • Multi-User
  • Contact Management
  • Data Visualization
  • Email Integration
  • API
  • Data Export
  • Data Import
  • Time Management

Summary:

  • CRM

  • Contracts

  • Billing

  • Project Management

  • Service Desk

  • Tech Scheduling

  • Time and Expenses

  • Quoting and e-Commerce

  • Outsource Management

  • Inventory

Summary:

  • Powerful web & app automation testing solution helps you test more, test faster, launch better software.

  • A single installation package contains everything you need to deploy a powerful test automation tool.

  • Built-in templates with clear tutorials help you quickly build and run your automation test scripts.

  • New testers can use recording and keywords to build automation tests, while expert testers have a full IDE to build advanced scripts.

  • Reduce time to open large project or lengthy test cases.

  • Direct JIRA ticket submission from your automation test.

Summary:

  • Complete professional service automation solution

  • Easily track time, manage support issue and monitor project profitability

  • Capture lost billable and non-billable time

  • Easy to use help desk solution built for small to medium size teams

1st Tech Free for Life

Free
Included in plan:
  • 1 technician license and full access to all features

Team

$39.00
user(s) / month
Included in plan:
  • All feature on our website

FAQs:

    Does this service integrate with any other apps?
  • Integrations: 6fusion, Agility, Anchor, Athesys, Bomgar, BrightGauge, BVoIP, Client eartbeat, CloudMGR, CNet ChannelOnline, datto, DeskDirector, ECI e-automate, eFolder, ExchangeDefender, FreshBooks, GFI Max, IBM, IDSync, iSell, Kaseya, LabTech, LogicMonitor, MailProtector, Microsoft, Microsoft Dynamics, OpenDNS, Panorama9, QuickBooks, Werks, StorageCraft, TrendMicro, and Xero.

  • Does this service offer an API?
  • Yes, it provides an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Phone Support, Videos, Webinars, and Documentation.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What are some applications this service is commonly used in tandem with?
  • This service is commonly used in tandem with CRM and accounting applications.

  • What is this service generally used for?
  • This service is generally used as a business management platform specifically designed for technology solution providers.

  • Who are the main user groups of this service?
  • The main users of Autotask are technology solution providers with multiple clients using extensive network infrastructures.

  • What platforms does this service support?
  • This is a cloud-based software.

FAQs:

    Does this service integrate with any other apps?
  • Jira, GIT, Qtest, Kobiton, CI, Sauce Labs, BrowserStack, Selenium Grid, Slack

  • Does this service offer an API?
  • Yes

  • What platforms does this service support?
  • Window, Macintosh, Linux, IOS, Android

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • What is this service generally used for?
  • Katalon Studio enhances Selenium and Appium with a complete test automation framework

  • Who are the main user groups of this service?
  • Manual testers, automated testers, beginners, professional testers

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • What are some applications this service is commonly used in tandem with?
  • Jira, GIT, Qtest, Kobiton, CI, Sauce Labs, BrowserStack, Selenium Grid, Slack

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes, you can find the wiki on our GitHub repository.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • SherpaDesk is a web-based solution and works on all major browsers.

  • What is this service generally used for?
  • SherpaDesk is a complete professional service management solution allowing time tracking, support management, project monitoring and invoicing. With deep integration into QuickBooks, Xero and FreshBooks makes the SherpaDesk the best solution for small to medium size business to run their business.

  • Who are the main user groups of this service?
  • SherpaDesk focuses on professional service organizations where time is their key revenue driver. This would include software developers, graphic designers, consultants, IT support and manage service providers.

  • What are some applications this service is commonly used in tandem with?
  • QuickBooks
    QuickBooks Online
    Xero
    FreshBooks
    Salesforce
    Google
    Microsoft 365

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
15.2k
Followers:
15.3k

Publisher:

Founded:
-
Based in:
Atlanta
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
Followers:

Other:

Who uses Autotask
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, German, English, Dutch
Regional Restrictions:
No restrictions.

Other:

Who uses Katalon Studio
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses SherpaDesk
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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