Compare Autotask vs SherpaDesk vs Ravetree

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Crozscore:

83%
what is this?
92%
42%
no significant changes

Crozscore:

81%
what is this?
73%
35%
interest rising

Crozscore:

67%
what is this?
100%
23%
interest falling
Autotask screenshot view 4 more SherpaDesk screenshot view 5 more Ravetree screenshot view 5 more

Software Description:

Autotask is the end-to-end critical function management solution for IT businesses. It automates project workflows, provides real-time insights, enables instant communication, meets billing needs, and increases profitability.

This platform integrates following functions: expense management, service desk, project management, CRM, and time and billing. It is one of the most trusted providers of web-based IT Services Management Software, whose main users are technology service providers with a broad client base and developed network infrastructures. They principally benefit from the process and project automation, as well as workforce management.

Autotask provides a great cloud-based ticket interface, is ITIL-compliant, and is also able to manage different SLA levels and monitor each agreements’ details with automated warnings, workflows, and escalation pathways. Finally, there is a powerful analytics feature, that enables users to see their company from multiple angles and get critical business data.

Software Description:

We’ll Improve Your Business, Without Disrupting It.
Track Time Across Your Business. Automatically Generate Invoices. Make Smarter Decisions.

Our customer management software allows you and your team to stay connected to your customers whether you are in the field, on the road, or simply don’t feel like firing up your computer. The mobile application makes it easy to manage support tickets, track time, and send invoices from the palm of your hand.

This gives companies the freedom to focus on growing their business, rather than just surviving.

Our tool helps resolve customer issues, accurately track billable and non-billable time, automate invoicing and manage project profitability.

KEY FEATURES
* HelpDesk Ticketing System - manage support tickets
* Communicate through the app in your email via SherpaDesk command codes
* Manage projects
* Attach files to projects and accounts
* Communicate within projects both internally and externally
* Data reporting to measure project profitability
* Maintain company assets
* Manually calculate depreciation of assets
* Manage employees
* Integrates with accounting solutions for automatic billing
* Track time via iPhone, Apple Watch, Desktop, Droid, Chrome Extension or Email
* Apply tracked time to set hourly rates
* Apply tracked time to projects or customers
* Create To-Do Lists

Software Description:

Ravetree is a work management software platform that empowers teams to deliver work faster, be more informed, and spend less time searching for information. Project-driven organizations around the world use Ravetree to manage their projects, resources, and client information—all in one place. Companies love Ravetree’s elegant and clean user interface, which makes it easy to communicate and collaborate with colleagues and clients. Ravetree eliminates the pain of moving between different applications, relying on cumbersome spreadsheets, and entering the same data in multiple places.

Other tools are geared towards either project managers or team members, but not both. Ravetree has solved this problem by providing the powerful features needed by project managers, while offering the usability and intuitiveness needed by team members who just want to get work done. Ultimately, companies benefit from having a single source of truth from which they can optimize their operations and easily see the big picture.

Ravetree has a 5-star customer support rating, and takes pride in being a customer-focused company. Training, setup, and customer support are 100% free. Schedule a demo today to find out why companies are moving from the other platforms to Ravetree.

Features:

  • Notifications
  • Data Export
  • Data Import
  • External Integrations
  • API
  • Project Management

Features:

  • Project Management
  • Bug Tracking
  • Inventory Tracking
  • Google Apps Integration
  • Notifications
  • Calendar Management
  • External Integrations
  • Customer Management
  • Dashboard
  • Chat
  • Multi-User
  • Contact Management
  • Data Visualization
  • Email Integration
  • API
  • Data Export
  • Data Import
  • Time Management

Features:

  • Task Scheduling/Tracking
  • File Sharing
  • Document Comparison
  • Customer Management
  • Dashboard
  • Calendar Management
  • Scheduling
  • Multi-User
  • Project Management
  • Supplier Management
  • Notifications
  • Data Export
  • Contact Sharing
  • Batch Permissions & Access
  • Budgeting
  • Contact Management
  • Expense Tracking
  • External Integrations
  • Data Import
  • Forecasting
  • Data Visualization

Summary:

  • CRM

  • Contracts

  • Billing

  • Project Management

  • Service Desk

  • Tech Scheduling

  • Time and Expenses

  • Quoting and e-Commerce

  • Outsource Management

  • Inventory

Summary:

  • Complete professional service automation solution

  • Easily track time, manage support issue and monitor project profitability

  • Capture lost billable and non-billable time

  • Easy to use help desk solution built for small to medium size teams

Summary:

  • Project Management

  • Time Tracking

  • Resource Planning

  • Digital Asset Management

  • File Approval Workflows

  • Expense Tracking

  • Request Forms

  • Custom Fields

  • Alerts

  • CRM

1st Tech Free for Life

Free
Included in plan:
  • 1 technician license and full access to all features

Team

$39.00
user(s) / month
Included in plan:
  • All feature on our website

Monthly

$39.00
1 user(s) / month
Included in plan:
  • Free Training
  • Free Setup
  • Free Customer Support

Quarterly

$34.00
1 user(s) / month
Included in plan:
  • Free Training
  • Free Setup
  • Free Customer Support

Yearly

$29.00
1 user(s) / month
Included in plan:
  • Free Training
  • Free Setup
  • Free Customer Support

FAQs:

    Does this service integrate with any other apps?
  • Integrations: 6fusion, Agility, Anchor, Athesys, Bomgar, BrightGauge, BVoIP, Client eartbeat, CloudMGR, CNet ChannelOnline, datto, DeskDirector, ECI e-automate, eFolder, ExchangeDefender, FreshBooks, GFI Max, IBM, IDSync, iSell, Kaseya, LabTech, LogicMonitor, MailProtector, Microsoft, Microsoft Dynamics, OpenDNS, Panorama9, QuickBooks, Werks, StorageCraft, TrendMicro, and Xero.

  • Does this service offer an API?
  • Yes, it provides an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Phone Support, Videos, Webinars, and Documentation.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What are some applications this service is commonly used in tandem with?
  • This service is commonly used in tandem with CRM and accounting applications.

  • What is this service generally used for?
  • This service is generally used as a business management platform specifically designed for technology solution providers.

  • Who are the main user groups of this service?
  • The main users of Autotask are technology solution providers with multiple clients using extensive network infrastructures.

  • What platforms does this service support?
  • This is a cloud-based software.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes, you can find the wiki on our GitHub repository.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • SherpaDesk is a web-based solution and works on all major browsers.

  • What is this service generally used for?
  • SherpaDesk is a complete professional service management solution allowing time tracking, support management, project monitoring and invoicing. With deep integration into QuickBooks, Xero and FreshBooks makes the SherpaDesk the best solution for small to medium size business to run their business.

  • Who are the main user groups of this service?
  • SherpaDesk focuses on professional service organizations where time is their key revenue driver. This would include software developers, graphic designers, consultants, IT support and manage service providers.

  • What are some applications this service is commonly used in tandem with?
  • QuickBooks
    QuickBooks Online
    Xero
    FreshBooks
    Salesforce
    Google
    Microsoft 365

FAQs:

    Does this service integrate with any other apps?
  • Google Drive, OneDrive, Box, Dropbox, Google Contacts, and Evernote.

  • Does this service offer guides, tutorials and or customer support?
  • Free customer support, live video conference training, and video tutorials.

  • What is this service generally used for?
  • Professional services management.

  • Who are the main user groups of this service?
    • Marketing & Advertising Agencies
    • Management Consulting
    • Engineering & Architecture
    • Universities
    • Non-Profits
    • Accounting Firms
    • Law Firms

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
15.2k
Followers:

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
2.21k
Followers:
1.8k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Autotask
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, Dutch, English, German
Regional Restrictions:
No restrictions.

Other:

Who uses SherpaDesk
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses Ravetree
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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