Compare Autotask vs ConnectWise vs CrossConcept Continuum

Autotask 42 ratings Professional Services Automation (PSA)	ConnectWise 841 ratings Mobile Device Management (MDM)	CrossConcept Continuum 8 ratings Professional Services Automation (PSA)
View Listing	View Listing	View Listing
Crozscore 74% what is this? User Happiness: 48% Press Buzz: 42% User Trend: interest falling	Crozscore 85% what is this? User Happiness: 78% Press Buzz: 46% User Trend: interest rising
view 4 more	view 4 more
About Autotask Autotask is the end-to-end critical function management solution for IT businesses. It automates project workflows, provides real-time insights, enables instant communication, meets billing needs, and increases profitability. This platform integrates following functions: expense management, service desk, project management, CRM, and time and billing. It is one of the most trusted providers of web-based IT Services Management Software, whose main users are technology service providers with a broad client base and developed network infrastructures. They principally benefit from the process and project automation, as well as workforce management. Autotask provides a great cloud-based ticket interface, is ITIL-compliant, and is also able to manage different SLA levels and monitor each agreements’ details with automated warnings, workflows, and escalation pathways. Finally, there is a powerful analytics feature, that enables users to see their company from multiple angles and get critical business data.	About ConnectWise Main users of ConnectWise are technology companies including IT services, cloud services, software developers, professional services, security, and telecom. It helps them manage the process of selling, servicing, and supporting technology. ConnectWise provides its users with an effective solution for making all information consolidated, automating their business processes for better customer support. The software is web-based and it provides an integrated business-process management (BPM), help desk and customer solution along with reliable analytics and customizable dashboards. Main features of ConnectWise are Help Desk, Agreements, Account Management, Sales & Marketing, Procurement, Time Tracking & Billing, Project Management, and Reporting. All these features make ConnectWise an End-to-End complete organizational tool that encompasses ticketing, sales, projects, time and costs.	About CrossConcept Continuum CrossConcept Continuum offers one complete project management solution, allowing you to streamline your projects, resources and finances with the following: Project Management, Resource Management, Project Accounting, Timesheet & Expense Management, CRM and Analytics. Key Business Value for SMB: Real-time visibility into performance and profitability across your entire operation. On-time project delivery and improves project success rates. Optimizes resource utilization and reduces bench time with sophisticated resource management capabilities. Reduces IT costs, upgrade and maintenance hassles with cloud-based delivery. Grow margins by end-to-end operational and financial management, from project and resource management to billing and analytics. Improved Customer Satisfaction CrossConcept Continuum PSA brings together your timesheets, expenses, sales pipeline, job budgets and forecasts, and resourcing. It gives you a real-time view of where your business is – and where to take it. Our customizable dashboards show you at a glance how all aspects of your business is progressing in real-time. Modules: Time & Expense Tracking Resource Management Billing & Invoicing Project Management Customizable Dashboards CRM CrossConcept Continuum PSA allows your organization to maximize profitability by seamlessly connecting your project and financial accounting, enabling you to manage all stages of your project from conception to completion and deliver on your promises.
Features API Billing/Invoicing Budgeting Data Export Data Import Expense Tracking External Integrations Forecasting Inventory Tracking Multi-User Notifications Project Management Scheduling Task Scheduling/Tracking Time Management Resource Management Workflow Management	Features 2-Factor Authentication Dashboard Data Export Data Import External Integrations Inventory Tracking Multi-User Notifications Password & Access Management Cloud Deployment Remote Access Network Device Performance Monitoring	Features API Billing/Invoicing Budgeting Data Export Data Import Expense Tracking External Integrations Forecasting Inventory Tracking Multi-User Notifications Project Management Scheduling Task Scheduling/Tracking Time Management Resource Management Workflow Management
Summary CRM Contracts Billing Project Management Service Desk Tech Scheduling Time and Expenses Quoting and e-Commerce Outsource Management Inventory	Summary Help Desk Management Service Support Management Project Management Billing Procurement Dashboards and Reporting Email Management Time Sheets Dispatch Portal Service Boards	Summary No key features associated with this application.
		Pricing Base License $15.00 1 user(s) / month Included in plan: Attachments Basic Report Usage Expense Management Time Management Professional License $25.00 1 user(s) / month Included in plan: Expense Management Attachments Basic Report Usage Project Management Time Management Resources Management CRM Enterprise License $35.00 1 user(s) / month Included in plan: Administration Permission Attachments Expense Management Time Management Resources Management Project Management Report Management Finance Management CRM 14-Day Trial Free Included in plan: Complete Access
FAQs Does this service integrate with any other apps? Integrations: 6fusion, Agility, Anchor, Athesys, Bomgar, BrightGauge, BVoIP, Client eartbeat, CloudMGR, CNet ChannelOnline, datto, DeskDirector, ECI e-automate, eFolder, ExchangeDefender, FreshBooks, GFI Max, IBM, IDSync, iSell, Kaseya, LabTech, LogicMonitor, MailProtector, Microsoft, Microsoft Dynamics, OpenDNS, Panorama9, QuickBooks, Werks, StorageCraft, TrendMicro, and Xero. Does this service offer an API? Yes, it provides an API. Does this service offer guides, tutorials and or customer support? Support: Online Support, Phone Support, Videos, Webinars, and Documentation. Does this service offer multi-user capability (e.g. teams)? No. What are some applications this service is commonly used in tandem with? This service is commonly used in tandem with CRM and accounting applications. What is this service generally used for? This service is generally used as a business management platform specifically designed for technology solution providers. Who are the main user groups of this service? The main users of Autotask are technology solution providers with multiple clients using extensive network infrastructures. What platforms does this service support? This is a cloud-based software.	FAQs Does this service offer guides, tutorials and or customer support? Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials. Does this service offer an API? Yes, it offers REST API. What platforms does this service support? This is a web-based software. Does this service integrate with any other apps? Integrations: Acomba, Active Directory Contacts Sync, Anchor, AuthAnvil, AVG Managed Workplace, BizDox, BrightGauge, BVoIP 3CX, CentraStafe, CharTec BDR, CharTec SaaS BDR, Client Heartbeat, Cloud Manager, CloudBerry Managed Backup, CNET ChannelOnline, Connect and Market by Yellowbus, ConnectBooster,, Dynamics GP Integration, eAutomate, eFolder, Excel Micro, Exchange Defender, Executive Briefing Service for, ConnectWise, Field Nation, Fortinet, FreedomIQ, GFI Maz, Google, independenceIT Cloud Workspace, Intermedia, QuoteWeks, qvWise, RapidFiretools Email2Ticket, RapidFiretools Network Detective, Reflexion, RepairTech TechSuite, Replibit, Sage 100 ERP, Vault Logix, Vembu, VirtualTone, VTone MSP BILLING Module, WatchGuard, Web Teks, Website Connector, Wise-Sync Quickbooks Online, Work Market, Xero. Does this service offer multi-user capability (e.g. teams)? No. What is this service generally used for? This service is generally used as a business management solution for technology companies. Who are the main user groups of this service? Main users of ConnectWise are companies that sell, service, and support technology - from managed service providers and cloud service providers to managed print, VOIP, VARs.	FAQs Does this service offer multi-user capability (e.g. teams)? Yes. Who are the main user groups of this service? Any business in the professional services industry or who has internal project management needs. Does this service offer guides, tutorials and or customer support? We offer online, email, in person and phone support options. Does this service integrate with any other apps? Quickbooks. What is this service generally used for? CrossConcept Continuum is used to managing projects, resources, time, financials & CRM.
Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 19	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses Autotask SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, German, Dutch, Spanish Regional Restrictions: No restrictions.	Other Who uses ConnectWise SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.	Other Who uses CrossConcept Continuum Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android WinPhone Blackberry Languages: English, French Regional Restrictions: No restrictions.