Compare Autotask vs SherpaDesk vs BQE Core

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Crozscore:

89%
what is this?
91%
42%
interest falling

Crozscore:

83%
what is this?
77%
35%
interest falling

Crozscore:

86%
what is this?
88%
41%
no significant changes
Autotask screenshot view 4 more SherpaDesk screenshot view 5 more BQE Core  screenshot view 5 more

Software Description:

Autotask is the end-to-end critical function management solution for IT businesses. It automates project workflows, provides real-time insights, enables instant communication, meets billing needs, and increases profitability.

This platform integrates following functions: expense management, service desk, project management, CRM, and time and billing. It is one of the most trusted providers of web-based IT Services Management Software, whose main users are technology service providers with a broad client base and developed network infrastructures. They principally benefit from the process and project automation, as well as workforce management.

Autotask provides a great cloud-based ticket interface, is ITIL-compliant, and is also able to manage different SLA levels and monitor each agreements’ details with automated warnings, workflows, and escalation pathways. Finally, there is a powerful analytics feature, that enables users to see their company from multiple angles and get critical business data.

Software Description:

We’ll Improve Your Business, Without Disrupting It.
Track Time Across Your Business. Automatically Generate Invoices. Make Smarter Decisions.

Our customer management software allows you and your team to stay connected to your customers whether you are in the field, on the road, or simply don’t feel like firing up your computer. The mobile application makes it easy to manage support tickets, track time, and send invoices from the palm of your hand.

This gives companies the freedom to focus on growing their business, rather than just surviving.

Our tool helps resolve customer issues, accurately track billable and non-billable time, automate invoicing and manage project profitability.

KEY FEATURES
* HelpDesk Ticketing System - manage support tickets
* Communicate through the app in your email via SherpaDesk command codes
* Manage projects
* Attach files to projects and accounts
* Communicate within projects both internally and externally
* Data reporting to measure project profitability
* Maintain company assets
* Manually calculate depreciation of assets
* Manage employees
* Integrates with accounting solutions for automatic billing
* Track time via iPhone, Apple Watch, Desktop, Droid, Chrome Extension or Email
* Apply tracked time to set hourly rates
* Apply tracked time to projects or customers
* Create To-Do Lists

Software Description:

BQE Core is a self-hosted cloud service, and offers integrated business accounting, project management, and business intelligence. It can support the operations of a variety of industries, including legal services, construction, architecture, engineering, accounting, consulting, graphic and interior design, and more.

Users can submit and exchange data via email, hand-held computers, and smartphones. BQE Core supports various smartphone platforms, including the iPhone, Blackberry, and Android. The solution also comes with over 400 customizable report templates and more than 150 invoicing templates to generate vivid kind of business reports.

BQE Core offers integration with various third-party accounting software and has certified partnerships with Microsoft, Intuit, MYOB Australia, and others to ensure that businesses can extract, customize and present accurate information. The solution is suited for businesses that are looking for a professional services solution with built-in accounting and customer management functions.

Features:

  • Notifications
  • Data Export
  • Data Import
  • External Integrations
  • API
  • Project Management

Features:

  • Project Management
  • Bug Tracking
  • Inventory Tracking
  • Google Apps Integration
  • Notifications
  • Calendar Management
  • External Integrations
  • Customer Management
  • Dashboard
  • Chat
  • Multi-User
  • Contact Management
  • Data Visualization
  • Email Integration
  • API
  • Data Export
  • Data Import
  • Time Management

Features:

  • Scheduling
  • Calendar Management
  • Accounts Receivable
  • Contact Management
  • Expense Tracking
  • Accounts Payable
  • Forecasting
  • Data Visualization
  • Balance Sheet
  • Customer Management
  • Dashboard
  • Billing/Invoicing
  • Budgeting
  • External Integrations
  • Project Management
  • Notifications
  • Multi-User
  • API
  • Data Import
  • Data Export

Summary:

  • CRM

  • Contracts

  • Billing

  • Project Management

  • Service Desk

  • Tech Scheduling

  • Time and Expenses

  • Quoting and e-Commerce

  • Outsource Management

  • Inventory

Summary:

  • Complete professional service automation solution

  • Easily track time, manage support issue and monitor project profitability

  • Capture lost billable and non-billable time

  • Easy to use help desk solution built for small to medium size teams

Summary:

    No key features associated with this application.

1st Tech Free for Life

Free
Included in plan:
  • 1 technician license and full access to all features

Team

$39.00
user(s) / month
Included in plan:
  • All feature on our website

Manager

$19.95
1 user(s) / month
Included in plan:
  • Customizable Dashboards
  • Clients, Projects, and Contacts Setup
  • Expense and Activity Codes
  • Budgets, Estimates and Fee Schedules
  • Project Templates Management
  • To-do Tasks
  • Time and Expense Reviewer
  • Submit-Approve Workflow
  • Task Allocation and Forecasting
  • Submittals, RFIs and Drawings
  • Automatic Overtime Calculator
  • Invoice Templates
  • Standard Reports
  • Scheduled and Memorized Reports
  • Chart of Accounts
  • Transaction Classes and Cost Pools
  • 3rd-Party Integrations
  • Settings and Security Permissions
  • Custom Fields and Labels
  • Project Management Reports
  • Native Mobile Apps to Manage Projects
  • Built-in Calendar

Time & Expense

$9.95
1 user(s) / month
Included in plan:
  • Flexible Time and Expense Tracking
  • Multiple Start/Stop Timers
  • Native Mobile Apps for iOS and Android
  • Personal Time Off Requests
  • Submit-Approve Workflow
  • Customizable Dashboards
  • Time and Expense Reports
  • Real-time Notifications
  • Built-in Calendar

Billing

$24.95
1 user(s) / month
Included in plan:
  • Manual and Batch Invoicing
  • Vendor Bills
  • Recurring Invoices
  • Invoice Templates
  • Payments
  • Flexible Billing Schedules
  • Budgets, Estimates and Fee Schedules
  • Time and Expense Reviewer
  • Submit-Approve Workflow
  • Credit Memos
  • Client Retainers
  • Transaction Classes
  • Customizable Dashboards
  • Native Mobile Apps to Send Invoices
  • Built-in Calendar

Accounting

$24.95
1 user(s) / month
Included in plan:
  • Chart of Accounts
  • Connection to Bank Feeds Worldwide
  • Bank and Credit Card Reconciliation
  • Deposits and Fund Transfers
  • Vendor Bills
  • Recurring Bills
  • Submit-Approve Workflow
  • Checks
  • Purchase Order Management
  • General Journal Entries
  • Credit Memos
  • Transaction Classes and Cost Pools
  • Accounting Reports
  • Customizable Dashboards
  • 3rd-Party Integrations

FAQs:

    Does this service integrate with any other apps?
  • Integrations: 6fusion, Agility, Anchor, Athesys, Bomgar, BrightGauge, BVoIP, Client eartbeat, CloudMGR, CNet ChannelOnline, datto, DeskDirector, ECI e-automate, eFolder, ExchangeDefender, FreshBooks, GFI Max, IBM, IDSync, iSell, Kaseya, LabTech, LogicMonitor, MailProtector, Microsoft, Microsoft Dynamics, OpenDNS, Panorama9, QuickBooks, Werks, StorageCraft, TrendMicro, and Xero.

  • Does this service offer an API?
  • Yes, it provides an API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Online Support, Phone Support, Videos, Webinars, and Documentation.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What are some applications this service is commonly used in tandem with?
  • This service is commonly used in tandem with CRM and accounting applications.

  • What is this service generally used for?
  • This service is generally used as a business management platform specifically designed for technology solution providers.

  • Who are the main user groups of this service?
  • The main users of Autotask are technology solution providers with multiple clients using extensive network infrastructures.

  • What platforms does this service support?
  • This is a cloud-based software.

FAQs:

    Does this service offer multi-user capability (e.g. teams)?
  • Yes.

  • Does this service offer an API?
  • Yes, you can find the wiki on our GitHub repository.

  • Does this service offer guides, tutorials and or customer support?
  • Yes.

  • What platforms does this service support?
  • SherpaDesk is a web-based solution and works on all major browsers.

  • What is this service generally used for?
  • SherpaDesk is a complete professional service management solution allowing time tracking, support management, project monitoring and invoicing. With deep integration into QuickBooks, Xero and FreshBooks makes the SherpaDesk the best solution for small to medium size business to run their business.

  • Who are the main user groups of this service?
  • SherpaDesk focuses on professional service organizations where time is their key revenue driver. This would include software developers, graphic designers, consultants, IT support and manage service providers.

  • What are some applications this service is commonly used in tandem with?
  • QuickBooks
    QuickBooks Online
    Xero
    FreshBooks
    Salesforce
    Google
    Microsoft 365

FAQs:

    Does this service integrate with any other apps?
  • MYOB, Quickbooks, Google Drive, Dropbox

  • Who are the main user groups of this service?
  • Accountants, Architects, Engineers, IT consultants, Legal professionals, Government Contractors

  • Does this service offer an API?
  • Yes

  • What is this service generally used for?
  • Time Tracking, Billing, Invoicing, Project Management, and Accounting.

  • What platforms does this service support?
  • Web, iOS and Android

  • What are some applications this service is commonly used in tandem with?
  • Quick Books, MYOB, Sage

  • Does this service offer guides, tutorials and or customer support?
  • Yes

  • Does this service offer multi-user capability (e.g. teams)?
  • Teams and unlimited users per company

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Publisher:

Founded:
-
Based in:
San Francisco
Employees:
11-50
Likes:
1.91k
Followers:
1.83k

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses Autotask
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
Spanish, German, Dutch, English
Regional Restrictions:
No restrictions.

Other:

Who uses SherpaDesk
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.

Other:

Who uses BQE Core
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
USA, Australia, EU
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