Compare AtAssist vs Samanage vs ConnectWise

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Crozscore:

54%
what is this?
24%
interest falling

Crozscore:

86%
what is this?
89%
41%
interest falling

Crozscore:

88%
what is this?
87%
43%
no significant changes
AtAssist screenshot view 4 more Samanage screenshot view 4 more ConnectWise screenshot view 4 more

Software Description:

@Assist is an all-in-one solutions company that creates affordable and easy-to-use solutions for small to large businesses.

@Assist Sugu - Property Management & Accounting
@Assist Toki - Workflow Management & Accounting
@Assist Tomo - Smart City Management

Our team is dedicated to providing innovative solutions and excellent customer support to you, your business, and your community. We are committed to creating eco-friendly solutions for a paperless future.

Software Description:

Samanage offers real cloud-based IT service desk and asset management software that helps companies govern their IT environment.
This service empowers organizations with an innovative ITSM platform that automates and simplifies their daily IT tasks.
Samanage is also the only ITSM solution that automatically pulls warranty information for all of the major hardware providers. Their clients can also go live operationally without any professional service support within minutes.

Software Description:

Main users of ConnectWise are technology companies including IT services, cloud services, software developers, professional services, security, and telecom. It helps them manage the process of selling, servicing, and supporting technology.

ConnectWise provides its users with an effective solution for making all information consolidated, automating their business processes for better customer support. The software is web-based and it provides an integrated business-process management (BPM), help desk and customer solution along with reliable analytics and customizable dashboards.

Main features of ConnectWise are Help Desk, Agreements, Account Management, Sales & Marketing, Procurement, Time Tracking & Billing, Project Management, and Reporting. All these features make ConnectWise an End-to-End complete organizational tool that encompasses ticketing, sales, projects, time and costs.

Features:

  • Balance Sheet
  • Time Management
  • Timesheets
  • Attendance Tracking
  • Organization Management
  • Project Management
  • Password & Access Management
  • Calendar Management
  • Data Import
  • Customer Management
  • Multi-Currency
  • Billing/Invoicing
  • Expense Tracking
  • External Integrations
  • Notifications
  • Data Export
  • Data Visualization
  • Budgeting
  • Dashboard
  • Multi-User

Features:

  • Dashboard
  • Inventory Tracking
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Analytics
  • Billing/Invoicing
  • Chat
  • Customer Management
  • Email Integration
  • Social-Media Integration

Features:

  • Payroll
  • Scheduling
  • Data Export
  • Data Import
  • Customer Management
  • Password & Access Management
  • Forecasting
  • External Integrations
  • API
  • Notifications
  • Dashboard
  • Project Management

Summary:

  • All-In-One Solutions Suite

Summary:

  • IT Service Desk: Manages tickets and service requests, email integration of self-service portal.

  • Self-Service Portal: Employees can resolve their issues independently.

  • Contract Management: Tracking all contracts and software licences.

  • IT Asset Management: Management of every asset in the organization.

  • IT Service Catalog: Streamline available service requests and fulfillment processes.

  • Risk Detection: Scans software and hardware continuously for all issues.

Summary:

  • Help Desk Management

  • Service Support Management

  • Project Management

  • Billing

  • Procurement

  • Dashboards and Reporting

  • Email Management

  • Time Sheets

  • Dispatch Portal

  • Service Boards

Sugu Medium

$180.00
based on number of units (doors)

Sugu Starter

$30.00
based on number of units (doors)
Included in plan:
  • All packages include Sugu's 30+ features

Sugu Medium-Large

$425.00
based on number of units (doors)

Sugu Large

$800.00
based on number of units (doors)

Sugu Small-Medium

$95.00
based on number of units (doors)

Sugu Small

$55.00
based on number of units (doors)

Sugu Small

$55.00
pricing is based on number of units (doors)/month

Sugu Small-Medium

$95.00
pricing is based on number of units (doors)/month

Sugu Medium

$180.00
pricing is based on number of units (doors)/month

Sugu Small-Medium

$95.00
pricing is based on number of units (doors)/month

Sugu Small

$55.00
pricing is based on number of units (doors)/month

Sugu Starter

$30.00
pricing is based on number of units (doors)/month

Sugu Medium-Large

$425.00
pricing is based on number of units (doors)/month

Medium-Large

$425.00
pricing is based on number of units (doors)/month

Sugu Large

$800.00
pricing is based on number of units (doors)/month

Sugu Starter

$30.00
pricing is based on number of units (doors)/month
Included in plan:
  • Every package includes @Assist Sugu's 30+ features.

Toki

$40.00
1 user(s) / month
Included in plan:
  • All 30+ features are included

Pricing:

  • Credit card required: No
  • Pricing on Request: Customers receive customized price quotes based on number of accepted services.

FAQs:

    Who are the main user groups of this service?
  • @Assist is used by:

    Residential, Commercial and Condominium Property Managers and Owners
    Real Estate Agents and Investors
    Leasing Agents
    International Rental Managers
    Self-Managed Condominiums
    Universities and Colleges
    Hospices

    We assist anyone who manages properties and residents

  • What platforms does this service support?
  • @Assist is a cloud-based solution and therefor can be used at anytime, anywhere, from any device they just need to have an internet connection.

  • What is this service generally used for?
  • Generally, @Assist is used for online property management and accounting.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes. Users can add staff, maintenance workers, board members, condo owners and residents to their account. With differently levels of security to chose from, users can give as much or as little access as they want. This way their team only sees what they allow them to see.

  • Does this service offer guides, tutorials and or customer support?
  • Yes. Users are greeted with a "Tour" when they first log into their account plus we offer support online and by telephone. Our blog is an additional resource that provides tips and case studies on how to use @Assist.

FAQs:

    Who are the main user groups of this service?
  • Main users are companies that employ between 100-3,000 people.

  • What is this service generally used for?
  • This service is generally used for IT Asset Management.

  • What platforms does this service support?
  • This service is web-based, and runs on Mac, Windows, and Linux. Mobile version works on any mobile device running iOS 4+, Android 2.1+, webOS 2, Windows Mobile, or BlackBerry 6, on mobile browser, without installing a native app.

  • What are some applications this service is commonly used in tandem with?
  • Samanage is the most commonly used with: Google apps; Zendesk; OneLogin; Okta; Email clients etc.

  • Does this service integrate with any other apps?
  • It integrates with over 200 cloud applications.

  • Does this service offer an API?
  • Their REST API allows customers and developers to expand and build on the Samanage platform.

  • Does this service offer guides, tutorials and or customer support?
  • Samanage offers their clients following support services: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

FAQs:

    Does this service offer guides, tutorials and or customer support?
  • Support: FAQs, Community, Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service offer an API?
  • Yes, it offers REST API.

  • What platforms does this service support?
  • This is a web-based software.

  • Does this service integrate with any other apps?
  • Integrations: Acomba, Active Directory Contacts Sync, Anchor, AuthAnvil, AVG Managed Workplace, BizDox, BrightGauge, BVoIP 3CX, CentraStafe, CharTec BDR, CharTec SaaS BDR, Client Heartbeat, Cloud Manager, CloudBerry Managed Backup, CNET ChannelOnline, Connect and Market by Yellowbus, ConnectBooster,, Dynamics GP Integration, eAutomate, eFolder, Excel Micro, Exchange Defender, Executive Briefing Service for, ConnectWise, Field Nation, Fortinet, FreedomIQ, GFI Maz, Google, independenceIT Cloud Workspace, Intermedia, QuoteWeks, qvWise, RapidFiretools Email2Ticket, RapidFiretools Network Detective, Reflexion, RepairTech TechSuite, Replibit, Sage 100 ERP, Vault Logix, Vembu, VirtualTone, VTone MSP BILLING Module, WatchGuard, Web Teks, Website Connector, Wise-Sync Quickbooks Online, Work Market, Xero.

  • Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What is this service generally used for?
  • This service is generally used as a business management solution for technology companies.

  • Who are the main user groups of this service?
  • Main users of ConnectWise are companies that sell, service, and support technology - from managed service providers and cloud service providers to managed print, VOIP, VARs.

Publisher:

Founded:
-
Based in:
Edmonton
Employees:
2-10
Likes:
Followers:

Publisher:

Founded:
2007
Based in:
Cary
Employees:
51-200
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Who uses AtAssist
  • Personal
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
  • Blackberry
Languages:
Arabic, Bengali, Tibetan, Bulgarian, Catalan, Danish, Greek, German, English, Indonesian, Finnish, Italian, French, Croatian, Swedish, Ukrainian
Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses ConnectWise
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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