Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.
The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.
About TeamBee
TeamBee is an innovative mobile platform managed through the web admin that can fit into any vertical. The application allows corporations / administrators to convert their spreadsheet into digital forms and empower their team members working in and off the field to submit data through mobile phones, subsequently giving the freedom of in-depth inspection of data analytics. This is not all, you can also track your users online through Google maps and create unlimited surveys through mobile reporting.
About Resource Guru
Resource Guru is the fast, simple way to schedule people, equipment, and other resources online!
Get full team visibility on one clever calendar. Lightening fast drag and drop scheduling lets you add, edit, move & delete bookings in seconds. Leave management makes it simple to manage vacation, sick days, maternity leave or any other types of time off for your resources. Our advanced clash management system prevents over-bookings and helps you stay in control. Personal dashboards are an easy way for people to quickly log in and know exactly what they should be working on for the week. Powerful reports allow you to monitor utilization rates and plan capacity, and there is no software to install or training required you and your team can get started immediately.
Plans start from only $2.50 per person/month. Sign up now for a 30-day free trial.
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Features
API
Batch Permissions & Access
Customer Management
Data Export
Data Import
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Mobile App
Process Modeling
Form Builder
Process Reporting
Workflow Management
Features
API
Calendar Management
Contact Management
Contact Sharing
Email Integration
External Integrations
Google Apps Integration
Multi-User
Notifications
Project Management
Scheduling
Summary
Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management.
Streamline Workflow: Provides improvements in streamlining processes and work order management.
Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage.
Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty.
Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).
Summary
Intuitive platform
Qualitative and quantitative analysis of sales data
Paperless solution to capture business data
Improved data analysis
Simplified business reporting
Real time updates
Geo-tagged form submissions
Easy monitoring of field employees' location
Mobile based attendance
Quick dispatch of work orders
Summary
Fast Drag and Drop Resource Scheduling
Powerful Utilzation Reports
Absence & Leave Management
Pricing
Credit card required: No
Free trial version for the first 30 days
Pricing
Grasshopper
$2.50
1 user(s) / month
Included in plan:
Unlimited Projects
Unlimited Clients
Personalized Dashboards
Advanced Clash Management
Custom Fields and Filters
Time Zone Support
Flexible User Permissions
API with Webhooks
Automatic Updates
Custom Fields and Flters
Vacation Tracker
Absence Management
Calendar Sync
Blackbelt
$4.16
1 user(s) / month
Included in plan:
All Grasshopper features plus
Powerful Reports
Report Downloads
Master
$6.65
1 user(s) / month
Included in plan:
All Grasshopper and Blackbelt features plus
Data Import
Phone Support
Single Sign On (SSO)
FAQs
Who are the main user groups of this service?
Users of Astea are enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting.
What is this service generally used for?
It is mainly used for field service management.
What platforms does this service support?
It is web-based service, with mobile apps for Android and iPhone.
Does this service integrate with any other apps?
It integrates with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more.
Does this service offer an API?
It offers an API.
Does this service offer guides, tutorials and or customer support?
It offers: Online Support, Phone Support, Case Studies, Webinars.
FAQs
Who are the main user groups of this service?
TeamBee can fit into any vertical such as Real Estate, Insurance, Manufacturing, Education, Sales, and other corporate sectors where papers forms are used to for data collection.
What is this service generally used for?
It is used to create customizable mobile forms that enable data collection in and off the field. TeamBee allows real time submission of data anytime, from anywhere. Furthermore, it helps in data analytics, business reporting, leads management, monitoring employees' current location, sharing quick notifications with employees in the office and on the field, conducting surveys, and more.
What platforms does this service support?
TeamBee is a web application and a mobile application developed for Android platform
Does this service offer guides, tutorials and or customer support?
We have a website that offers complete information about TeamBee. Besides, we offer support over phone.
Does this service offer multi-user capability (e.g. teams)?
Yes, TeamBee offers multi-user capability.
FAQs
Does this service offer guides, tutorials and or customer support?
Yes, while Resource Guru is simple to use we offer email-based customer support to all customers, and also have a Help Center that provides training and answers to common questions.
Does this service offer multi-user capability (e.g. teams)?
Yes, all Resource Guru accounts can (and usually do) contain multiple users.
Who are the main user groups of this service?
Resource Managers, Project Managers, Producers, Directors, Executives, and anyone else who needs to schedule resources for projects.
Does this service offer an API?
Yes, all Resource Guru customers have access to a REST API and Webhooks.
Does this service integrate with any other apps?
Yes, Resource Guru has an integration with Podio and also integrates with Zapier, allowing you to connect to hundreds of popular apps.
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