Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.
The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.
About TeamBee
TeamBee is an innovative mobile platform managed through the web admin that can fit into any vertical. The application allows corporations / administrators to convert their spreadsheet into digital forms and empower their team members working in and off the field to submit data through mobile phones, subsequently giving the freedom of in-depth inspection of data analytics. This is not all, you can also track your users online through Google maps and create unlimited surveys through mobile reporting.
About ClassJuggler
ClassJuggler is an affordable online customer/class management solution for class-based & schedule-based businesses; packed with features to simplify how you run your class-based business. Ideal for swim schools, K12 programs, fitness class programs, dance studios, tennis camps, cheerleading camps, gymnastics schools, martial arts dojos, and more!
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Features
API
Batch Permissions & Access
Customer Management
Data Export
Data Import
External Integrations
Multi-User
Notifications
Password & Access Management
Project Management
Mobile App
Process Modeling
Form Builder
Process Reporting
Workflow Management
Features
Accounts Payable
Accounts Receivable
API
Batch Permissions & Access
Budgeting
Calendar Management
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Expense Tracking
External Integrations
Forecasting
General Account Ledger
Inventory Tracking
Lead Management
Lead Scoring
Marketing Automation
Multi-User
Notifications
Password & Access Management
Payroll
Project Management
Scheduling
Supplier Management
Tax Management
Third-Party Plugins/Add-Ons
Travel Management
Summary
Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management.
Streamline Workflow: Provides improvements in streamlining processes and work order management.
Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage.
Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty.
Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).
Summary
Intuitive platform
Qualitative and quantitative analysis of sales data
Paperless solution to capture business data
Improved data analysis
Simplified business reporting
Real time updates
Geo-tagged form submissions
Easy monitoring of field employees' location
Mobile based attendance
Quick dispatch of work orders
Summary
Cloud-based customer management
Class and classroom management features
Robust student/family/instructor management
Customer e-mail communications features
Easy-yet-powerful reporting tools for business intelligence
Online customer self-service tools including bill-pay and class registration
Free online and phone support
Pricing
Credit card required: No
Free trial version for the first 30 days
FAQs
Who are the main user groups of this service?
Users of Astea are enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting.
What is this service generally used for?
It is mainly used for field service management.
What platforms does this service support?
It is web-based service, with mobile apps for Android and iPhone.
Does this service integrate with any other apps?
It integrates with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more.
Does this service offer an API?
It offers an API.
Does this service offer guides, tutorials and or customer support?
It offers: Online Support, Phone Support, Case Studies, Webinars.
FAQs
Who are the main user groups of this service?
TeamBee can fit into any vertical such as Real Estate, Insurance, Manufacturing, Education, Sales, and other corporate sectors where papers forms are used to for data collection.
What is this service generally used for?
It is used to create customizable mobile forms that enable data collection in and off the field. TeamBee allows real time submission of data anytime, from anywhere. Furthermore, it helps in data analytics, business reporting, leads management, monitoring employees' current location, sharing quick notifications with employees in the office and on the field, conducting surveys, and more.
What platforms does this service support?
TeamBee is a web application and a mobile application developed for Android platform
Does this service offer guides, tutorials and or customer support?
We have a website that offers complete information about TeamBee. Besides, we offer support over phone.
Does this service offer multi-user capability (e.g. teams)?
Yes, TeamBee offers multi-user capability.
FAQs
Does this service offer guides, tutorials and or customer support?
Yes. We have #1-rated customer support in independent surveys. We have free phone and e-mail support, and a growing collection of YouTube how-to videos to help you get the most from ClassJuggler.
What platforms does this service support?
ClassJuggler is cloud-based, available to you on any mobile or desktop device, and from anywhere. You log in to the product from any browser on Mac or PC or mobile platforms.
Does this service offer multi-user capability (e.g. teams)?
Yes! You can have many administrative users and countless customers on ClassJuggler at the same time.
What are some applications this service is commonly used in tandem with?
Merchant processing tools, and used on your website, with interfacing for class listings, class registration, account setup, account management, and bill payment.
What is this service generally used for?
ClassJuggler is an affordable cloud-based customer and class management solution for all kinds of class-based and schedule-based businesses. ClassJuggler is packed with features to simplify how you run your business, such as class scheduling, student/family/instructor management, robust email tools, easy-yet-powerful reporting tools, invoicing, online bill pay & customer self-service, free online/phone support, & tons more. Sign up today: first 30 days free!
Who are the main user groups of this service?
Class-based businesses benefit most directly from ClassJuggler's features, particularly businesses that offer recurring classes and events. This includes dance studios, gymnastics schools, cheer camps, after-school programs, K-12 private schools, martial arts dojos, swim schools, athletics programs, art schools/classes etc.
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