Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.
The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.
KickServ is developed for small businesses in any industry that provides client services in the field.
Thanks to Kickserv’s mobile capabilities, the solution can be used equally by both onsite and offsite employees. Technicians who work in the field can take advantage of advanced features like GPS tracking and automated team status updates.
It helps manage bids and estimates, jobs, scheduling, dispatch, invoicing, and tasks with a shared online calendar where users can complete jobs.
ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle and build profitable, long-term relationships.
Through ServiceTrade, impress customers with media-rich online quotes, after-service reports with photos from techs’ mobile devices, and an online portal with their full service history.
ServiceTrade streamlines service operations by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry.
ServiceTrade’s web and mobile applications convert service delivery into digital marketing impressions that are memorable and helpful to customers.
Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management.
Streamline Workflow: Provides improvements in streamlining processes and work order management.
Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage.
Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty.
Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).
Invoicing & Online Payments: It is possible to send invoices and collect payments online instantly.
Detailed Reporting: Using predefined reports, or making own custom reports.
Dynamic Calendar: It can help teams plan for even the most complex schedules.
Self-service Portal: Enables user's customers to track their jobs and make requests with the self service portal.
Customer Tracking: From contact information to sales, job, and invoice history.
Sales & Estimates: Tracks all user's prospects and estimates easily.
Industry-leading customer engagement and field service management tools that help you grow.
Our tablet app gets customer approval with a digital signature – before leaving the job.
Send your customers an online after-service report that’s chock full of multimedia, and is always online and always available.
Collect online reviews from your happy customers and put them online where they boost the visibility of your business to prospects.
Wow your customers (and double your quote revenue) with online approvals. Customers review and approve online – and pictures seal the deal.
SaaS means that your data is available to everyone in the office and in the field from a variety of devices.
Our iOS and Android applications enable the latest hardware and software features – no clunky server logins or flaky web apps.
Open APIs mean that your customer service data can be shared with other open-API apps like your CRM, email platform and website.
ServiceTrade integrates with accounting applications like Intacct, QuickBooks, Sage, or NetSuite to eliminate double data entry.
ServiceTrade digitizes your existing forms to minimize the training required to go completely paperless.
Credit card required: No
Lite: $26 /month up to 2 users
Basic: $44 /month up to 5 users
Standard: $89 /month up to 10 users
Pro: $134 /month up to 20 users
QuickBooks® 2-way Sync: Online or Desktop $10/month
14 day free trial
Starting from: $59.00/month
Credit card required: No
Other purchasing options:
Self Starter: FREE. Unlimited quoting and 20 jobs per month
Premium: $89/mo/tech. Service Portal, Service Review, customer pricing contracts, Intacct integration, custom integrated support, premium 24x7 support.
Does this service offer guides, tutorials and or customer support?
We have a robust Help Center that we're constantly updating at support.servicetrade.com.
Does this service offer multi-user capability (e.g. teams)?
Companies can setup an unlimited number of user accounts for their company. Our application allows you to organize them by their location or by service lines.
Who are the main user groups of this service?
Commercial service contractors in several industries who provide recurring services. Contractors who care about profitability, operational efficiency and great customer service love ServiceTrade.
What platforms does this service support?
Any browser for desktop users, and native iOS and Android apps
Does this service offer an API?
Yes! ServiceTrade's open API can be found on our website.
Does this service integrate with any other apps?
...and hundreds of others through Zapier
What are some applications this service is commonly used in tandem with?
ServiceTrade is compatible with Zapier to connect to hundreds of business applications. We also integrate with popular accounting packages including Intacct, QuickBooks, Sage, NetSuite, Microsoft Dynamics or about any accounting platform.
Our Service Review integration makes valuable online customer reviews part of the service visit.
What is this service generally used for?
ServiceTrade is used to engage customers online throughout the service cycle, earn marking impressions from the service delivery, provide online after-service reports, create an online account where customers access their service history, manage work orders, schedule techs in fuel-efficient routes, schedule planned/preventative maintenance and emergency service calls, provide field technicians all the details about their schedule and jobs through the mobile app, collect information from field techs through photos, video, audio notes, paperwork, and fillable forms about what they see and do on site.