Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.
The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.
About ClickSoftware
ClickSoftware is software for workforce optimization.
It provides a comprehensive range of mobile workforce management solutions designed to help service organizations face head-on the challenges of mobile workforce scheduling.
The product is very scalable to meet the scheduling demands of any size organization. It's also quite customizable, although it requires skilled and certified personnel to manage the changes to code, logic, or applications.
About ServiceTrade
ServiceTrade helps commercial service contractors deliver amazing customer service that makes their business more valuable. Our customer service features enable online engagement throughout the service cycle and build profitable, long-term relationships.
Through ServiceTrade, impress customers with media-rich online quotes, after-service reports with photos from techs’ mobile devices, and an online portal with their full service history.
ServiceTrade streamlines service operations by managing work orders, scheduling planned and emergency services, and integrating with most accounting platforms to eliminate double data entry.
ServiceTrade’s web and mobile applications convert service delivery into digital marketing impressions that are memorable and helpful to customers.
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Summary
Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management.
Streamline Workflow: Provides improvements in streamlining processes and work order management.
Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage.
Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty.
Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).
Summary
Resource Management Features: Inventory Tracking; Mobile Device Management; Mobile Device Management; Product and Parts Catalog.
Scheduling & Routing Features: Automated Dispatch; Interactive Map; One Time Scheduling; Recurring Scheduling; Schedule by Customer Priority; Schedule by Employee Proximity; Schedule by Employee Skill Set.
Work Order Management Features: Contract Management; Job History; SLA Compliance Tools; Time Tracking.
Users of Astea are enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting.
What is this service generally used for?
It is mainly used for field service management.
What platforms does this service support?
It is web-based service, with mobile apps for Android and iPhone.
Does this service integrate with any other apps?
It integrates with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more.
Does this service offer an API?
It offers an API.
Does this service offer guides, tutorials and or customer support?
It offers: Online Support, Phone Support, Case Studies, Webinars.
FAQs
Who are the main user groups of this service?
ClickSoftware markets its products to large companies such as utility and retail companies as well as small and medium businesses in a variety of industries such as communications, utilities, retail, Insurance, capital equipment, home services, oil and gas, public safety and security.
What is this service generally used for?
It is generally used for workforce management and field service management.
What platforms does this service support?
It is web-based service working on: Windows 8, Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS, Android.
Does this service integrate with any other apps?
It integrates with: SAP, Oracle, Microsoft Dynamics, Sybel etc.
Does this service offer an API?
It offers an API.
Does this service offer guides, tutorials and or customer support?
They provide 24/7 online support, brochures, case studies, and video tutorial.
FAQs
Does this service offer guides, tutorials and or customer support?
We have a robust Help Center that we're constantly updating at support.servicetrade.com.
Does this service offer multi-user capability (e.g. teams)?
Companies can setup an unlimited number of user accounts for their company. Our application allows you to organize them by their location or by service lines.
Who are the main user groups of this service?
Commercial service contractors in several industries who provide recurring services. Contractors who care about profitability, operational efficiency and great customer service love ServiceTrade.
What platforms does this service support?
Any browser for desktop users, and native iOS and Android apps
Does this service offer an API?
Yes! ServiceTrade's open API can be found on our website.
Does this service integrate with any other apps?
Intacct
QuickBooks
Salesforce
Slack
Web forms
MailChimp
...and hundreds of others through Zapier
What are some applications this service is commonly used in tandem with?
ServiceTrade is compatible with Zapier to connect to hundreds of business applications. We also integrate with popular accounting packages including Intacct, QuickBooks, Sage, NetSuite, Microsoft Dynamics or about any accounting platform.
Our Service Review integration makes valuable online customer reviews part of the service visit.
What is this service generally used for?
ServiceTrade is used to engage customers online throughout the service cycle, earn marking impressions from the service delivery, provide online after-service reports, create an online account where customers access their service history, manage work orders, schedule techs in fuel-efficient routes, schedule planned/preventative maintenance and emergency service calls, provide field technicians all the details about their schedule and jobs through the mobile app, collect information from field techs through photos, video, audio notes, paperwork, and fillable forms about what they see and do on site.
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