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About Astea

Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.
The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.

About ServicePower

This service provides solutions for both staff and 3rd party workforces majoring on workforce planning, customer service, automated scheduling and dispatch, mobile worker, warranty labor /parts claims, and business intelligence.
Its solution relies on a mix of full-time employees, third-party contractors, and independent technicians being brought together and managed seamlessly in one place using the power of the cloud.
ServicePower's clients use the platform to manage customers, inventory and finances. It enables them to schedule, optimize and dispatch jobs to field resources.

About simPRO

simPRO provides powerful cloud solutions for businesses doing service, maintenance and projects. simPRO integrates every aspect of the business to streamline everyday processes and connects field staff with the office in real time. Intelligent features for field service businesses increases productivity by up to 20% per engineer, empowers field staff to provide exceptional service and maximises the efficiency of pre-planned and reactive jobs. Stay one step ahead with simPRO.

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Summary

  • Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management.

  • Streamline Workflow: Provides improvements in streamlining processes and work order management.

  • Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage.

  • Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty.

  • Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).

Summary

  • ServiceScheduling: Scheduling and routing software which provides true intra-day optimisation of field based resources.

  • ServiceMobility: Device and OS agnostic mobile dispatching software.

  • ServiceGPS: Asset tracking software, integrated to both ServiceScheduling and ServiceMobility.

  • Smart Scheduling: Enables clients to intelligently mix multiple labor forces, including employed and 3rd party to achieve desired business goals.

  • ServiceOutsourcing: Outsourced service management provided by the ServicePower team.

  • M2M Connected Services: Utilizes connected machine data to intelligently and automatically dispatch technicians for forecasted field based maintenance and real time repairs.

Summary

  • Connect your office & field workforce in real time

  • Quickly quote & estimate to win more jobs

  • Efficiently schedule jobs to your engineers

  • Improve cash flow by invoicing as soon as a job is done

  • Gain visibility across your business with 60+ reports

  • Be more efficient & maximise your billable hours

FAQs

    Who are the main user groups of this service?
  • Users of Astea are enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting.

  • What is this service generally used for?
  • It is mainly used for field service management.

  • What platforms does this service support?
  • It is web-based service, with mobile apps for Android and iPhone.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: Online Support, Phone Support, Case Studies, Webinars.

FAQs

    Who are the main user groups of this service?
  • This service is used by manufacturers, retailers and third party administrators to automate and improve their service delivery process.

  • What is this service generally used for?
  • It is used as a mobile workforce management software.

  • Does this service integrate with any other apps?
  • ServicePower integrates with other apps.

  • Does this service offer an API?
  • It offers an API.

  • What platforms does this service support?
  • Platform: Online, Mobile.

  • Does this service offer guides, tutorials and or customer support?
  • In addition to email support, they provide: White Papers & E-Books, Infographics, Videos & Webinars, and Case Studies.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • Yes

  • Does this service offer guides, tutorials and or customer support?
  • Our expert simPRO consultants provide a full range of training to make sure customers are knowledgeable in every aspect of our software. This includes detailed, on-site training programs tailored for your business as well as customer support and online help guides.

    Our customer support team is available via phone during business hours, and we have online chat support available 24 hours a day, 6 days a week. For additional guidance, we provide an interactive, online help guide with videos, practice simulations, and helpful articles.

  • Does this service integrate with any other apps?
  • QuickBooks, Gmail, Outlook, Xero, Zapier, Profit Rhino, and several other third-party software add-ons which you can find listed on our website

  • What is this service generally used for?
  • simPRO helps you organize and automate your processes to maximize profitability.

    With cloud-based solutions for your office and mobile apps for your technicians in the field, simPRO will help you manage your job costing, scheduling and dispatching, time and material tracking, billing, payment processing, projects, maintenance, and reporting with ease.

    Our job management software integrates with major accounting packages such as Xero and Quickbooks to ensure you’ll be fully connected to your crucial business data anywhere, anytime.

  • Who are the main user groups of this service?
  • simPRO was created by trade contractors, for trade contractors. Our solutions are best for commercial and residential businesses in the field service industry whose workflows include service, project, and maintenance. Features include job costing, quoting, scheduling, dispatching, inventory management, service, maintenance, and project management, invoicing, and collecting payments.

    We primarily work with security, fire, HVACR, electrical, and plumbing companies, but we can assist any field service industry business whose workflows align with our solution.

    simPRO users generally include office staff, field technicians, and business owners.

  • Does this service offer an API?
  • Yes

Vendor Information

Founded:
-
Based in:
Horsham
Employees:
-
Likes:
Followers:
562

Vendor Information

Founded:
1996
Based in:
Reston
Employees:
51-200
Likes:
Followers:
3.2k

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:
2.27k

Other

Who uses Astea
  • SMEs
  • Enterprises
Regional Restrictions:
No restrictions.

Other

Regional Restrictions:
No restrictions.

Other

Who uses simPRO
  • Startups
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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