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About Astea

Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.
The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.

About PARiM

PARiM's cloud-based, workforce management software solution combines easy to use functionality with great agility, flexibility and the ability to tailor the system for your organization.

You can manage both staff and subcontractors. The system allows you to schedule or rota staff by site or event. It tracks and manages employee information, holidays & absences, certificates & training, visa & passport information and expiry, company assets (e.g uniforms ), etc.

About SuccessWare 21

SuccessWare21 was built specifically for the residential home services companies.
Their industry leading mobile field service solution, SWRemote, allows techs to fully run their jobs from the field including time stamping, invoicing and payment processing all of which is synchronized into SuccessWare21 in real time.
Full operational and accounting reports will allow their users to analyze and manage complete business, allowing them to achieve higher profits.

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Features

  • 2-Factor Authentication
  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Expense Tracking
  • External Integrations
  • Feedback Management
  • Forecasting
  • Multi-User
  • Notifications
  • Onboarding
  • Payroll
  • Project Management
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation Calendar
  • Time Management
  • Employee Engagement

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Summary

  • Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management.

  • Streamline Workflow: Provides improvements in streamlining processes and work order management.

  • Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage.

  • Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty.

  • Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).

Summary

  • Track Certificate Expiry

  • Shift & Rota Planning

  • Tracks Employee Details

  • Manage Holidays & Absences

  • Record & Track Company Assets

  • Multi User

  • Absence Tracking and Vacation Calendar

  • Employee Database

  • Extensive Reporting inc Payroll, Timesheets, Absences, Problems, Revenue

  • Bulk Import for Staff, Sites/Locations and if applicable Clients

Summary

  • Scheduling & Routing: GPS Tracking; Interactive Map.

  • Business Intelligence: Custom Reports; Time Spent on a Job.

  • Billing Features: Payments

  • Customer Management: Contact Database; Contact Management.

  • Mobile: SMS Messages

  • Resource Management: Inventory Tracking; Mobile Device Management.

Pricing

Compact

$64.00
for up to 250 users
Included in plan:
  • 250 users
  • 2000 scheduled hours
  • 100 shift patterns
  • 5 work and rest time rules
  • 5 cancellation reasons and tracking
  • SMS and email notifications
  • Free mobile apps
  • Shift reminders
  • Availability management
  • Shift application process
  • Unlimited admin accounts
  • 25 departments
  • 5 people classifications
  • Configurable people list
  • Staff invitation and registration
  • Document management
  • Birthday and work anniversary reminders
  • Qualification and certificate tracking
  • Holiday calendar
  • Custom leave types
  • 3-way holiday tracking
  • Payroll export
  • Pay rules
  • Expenses
  • Subcontractor management
  • Fully functional weekly and monthly scheduling calendars
  • 100 shift patterns
  • Client management
  • Invoicing report
  • Standard charge rules
  • Client access portal

Business

$119.00
for up to 500 users
Included in plan:
  • 500 users
  • Fully functional weekly, monthly, quarterly scheduling calendars
  • Advanced scheduling tools
  • 10 work and rest time rules
  • 10 cancellation reasons and tracking
  • 200 shift patterns
  • Configurable shifts list
  • SMS and email notifications
  • Free mobile apps
  • Shift reminders
  • Availability management
  • Shift application process
  • Job and project scheduling
  • Unlimited admin accounts
  • 50 departments
  • 10 people classifications
  • Configurable people list
  • Staff invitation and registration
  • Document management
  • Birthday and work anniversary reminders
  • Qualification and certificate tracking
  • Holiday calendar
  • Custom leave types
  • 3-way holiday tracking
  • Payroll export
  • Advanced pay rules
  • Bank holiday rules
  • Overtime calculation
  • Client management
  • Invoicing report
  • Advanced charge rules
  • Client access portal
  • Staff requirements requests (requires Events module)
  • Subcontractor management
  • Advanced subcontractor pay rules
  • Statement of work
  • Free NFC & iBeacons check-in module

Professional

$194.00
for unlimited users
Included in plan:
  • Unlimited users
  • Fully functional weekly, monthly, quarterly scheduling calendars
  • Advanced scheduling tools
  • Unlimited shift patterns
  • Unlimited work time rules
  • Unlimited cancellations and tracking
  • Configurable shifts list
  • SMS email notifications
  • Shift reminders
  • Availability management
  • Shift application process
  • Job and project scheduling
  • Unlimited admin accounts
  • Unlimited departments
  • Birthday and work anniversary reminders
  • Qualification and certificate tracking
  • Holiday calendar
  • Custom leave types
  • 3-way holiday tracking
  • Payroll export
  • Advanced pay rules
  • Bank holiday rules
  • Overtime calculation
  • Custom pay periods
  • Client management
  • Invoicing report
  • Client access portal
  • Advanced charge rules
  • Staff requirements requests
  • Subcontractor management
  • Advanced subcontractor pay rules
  • Statement of work

FAQs

    Who are the main user groups of this service?
  • Users of Astea are enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting.

  • What is this service generally used for?
  • It is mainly used for field service management.

  • What platforms does this service support?
  • It is web-based service, with mobile apps for Android and iPhone.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: Online Support, Phone Support, Case Studies, Webinars.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • Yes. There is no limit to the number of users and people logging in from multiple locations.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer free initial training, PDF user manuals, video tutorials, and an in-program tour that highlights sections of the system, describes the features and explains how to use them.

  • What platforms does this service support?
  • Web application that works across all main desktop operation systems. Native mobile apps for both Android and iOS platforms.

  • What is this service generally used for?
  • Managing staff, their shifts, schedules, certificates, absences as well as time & attendance.

  • Does this service offer an API?
  • We have started to build this. We have managed to integrate PARiM with our own accounts package 'Zero' so we are on the way with this. The .csv-exports currently allow for import into payroll or accounts packages.

  • Does this service integrate with any other apps?
  • We have already integrated Twilio into our system. See above - we are working on this. Next to come will be accounts and payroll packages then screening and vetting, then Pandadoc.

  • What are some applications this service is commonly used in tandem with?
  • Accounts packages, payroll packages, etc.

  • Who are the main user groups of this service?
  • Event and security companies, companies that supply medics for events, staffing companies, manufacturing, vets, farm shops. We also have clients from other industries, as we just won the Finnish cleaning company SOL and the London-based travel concierge company Airportr.

FAQs

    Who are the main user groups of this service?
  • This is management software mainly for Plumbes, Electricians & HVAC contractors.

  • What is this service generally used for?
  • SuccessWare 21is used as a complete business management solution for residential service companies.

  • What platforms does this service support?
  • SuccessWare 21 can be run in the traditional server/client configuration or using a web-based hosting option.

  • Does this service offer guides, tutorials and or customer support?
  • They provide phone and email support.

Vendor Information

Founded:
-
Based in:
Horsham
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
2013
Based in:
London
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Astea
  • SMEs
  • Enterprises
Regional Restrictions:
No restrictions.

Other

Who uses PARiM
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Estonian, Russian
Regional Restrictions:
No restrictions.

Other

Who uses SuccessWare 21
  • Startups
  • SMEs
  • Enterprises
Regional Restrictions:
No restrictions.
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