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About Astea

Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.
The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.

About PARiM

PARiM's cloud-based, workforce management software solution combines easy to use functionality with great agility, flexibility and the ability to tailor the system for your organization.

You can manage both staff and subcontractors. The system allows you to schedule or rota staff by site or event. It tracks and manages employee information, holidays & absences, certificates & training, visa & passport information and expiry, company assets (e.g uniforms ), etc.

About Resource Guru

Resource Guru is the fast, simple way to schedule people, equipment, and other resources online!

Get full team visibility on one clever calendar. Lightening fast drag and drop scheduling lets you add, edit, move & delete bookings in seconds. Leave management makes it simple to manage vacation, sick days, maternity leave or any other types of time off for your resources. Our advanced clash management system prevents over-bookings and helps you stay in control. Personal dashboards are an easy way for people to quickly log in and know exactly what they should be working on for the week. Powerful reports allow you to monitor utilization rates and plan capacity, and there is no software to install or training required you and your team can get started immediately.

Plans start from only $2.50 per person/month. Sign up now for a 30-day free trial.

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Features

  • 2-Factor Authentication
  • 360 Degree Feedback
  • API
  • Application Tracking
  • Attendance Tracking
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Employee Database
  • Employee Incentive Management
  • Employee Onboarding
  • Expense Tracking
  • External Integrations
  • Feedback Management
  • Forecasting
  • Multi-User
  • Notifications
  • Onboarding
  • Payroll
  • Project Management
  • Scheduling
  • Timesheets
  • Travel Management
  • Vacation Calendar
  • Time Management
  • Employee Engagement

Features

  • API
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling

Summary

  • Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management.

  • Streamline Workflow: Provides improvements in streamlining processes and work order management.

  • Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage.

  • Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty.

  • Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).

Summary

  • Track Certificate Expiry

  • Shift & Rota Planning

  • Tracks Employee Details

  • Manage Holidays & Absences

  • Record & Track Company Assets

  • Multi User

  • Absence Tracking and Vacation Calendar

  • Employee Database

  • Extensive Reporting inc Payroll, Timesheets, Absences, Problems, Revenue

  • Bulk Import for Staff, Sites/Locations and if applicable Clients

Summary

  • Fast Drag and Drop Resource Scheduling

  • Powerful Utilzation Reports

  • Absence & Leave Management

Pricing

Compact

$64.00
for up to 250 users
Included in plan:
  • 250 users
  • 2000 scheduled hours
  • 100 shift patterns
  • 5 work and rest time rules
  • 5 cancellation reasons and tracking
  • SMS and email notifications
  • Free mobile apps
  • Shift reminders
  • Availability management
  • Shift application process
  • Unlimited admin accounts
  • 25 departments
  • 5 people classifications
  • Configurable people list
  • Staff invitation and registration
  • Document management
  • Birthday and work anniversary reminders
  • Qualification and certificate tracking
  • Holiday calendar
  • Custom leave types
  • 3-way holiday tracking
  • Payroll export
  • Pay rules
  • Expenses
  • Subcontractor management
  • Fully functional weekly and monthly scheduling calendars
  • 100 shift patterns
  • Client management
  • Invoicing report
  • Standard charge rules
  • Client access portal

Business

$119.00
for up to 500 users
Included in plan:
  • 500 users
  • Fully functional weekly, monthly, quarterly scheduling calendars
  • Advanced scheduling tools
  • 10 work and rest time rules
  • 10 cancellation reasons and tracking
  • 200 shift patterns
  • Configurable shifts list
  • SMS and email notifications
  • Free mobile apps
  • Shift reminders
  • Availability management
  • Shift application process
  • Job and project scheduling
  • Unlimited admin accounts
  • 50 departments
  • 10 people classifications
  • Configurable people list
  • Staff invitation and registration
  • Document management
  • Birthday and work anniversary reminders
  • Qualification and certificate tracking
  • Holiday calendar
  • Custom leave types
  • 3-way holiday tracking
  • Payroll export
  • Advanced pay rules
  • Bank holiday rules
  • Overtime calculation
  • Client management
  • Invoicing report
  • Advanced charge rules
  • Client access portal
  • Staff requirements requests (requires Events module)
  • Subcontractor management
  • Advanced subcontractor pay rules
  • Statement of work
  • Free NFC & iBeacons check-in module

Professional

$194.00
for unlimited users
Included in plan:
  • Unlimited users
  • Fully functional weekly, monthly, quarterly scheduling calendars
  • Advanced scheduling tools
  • Unlimited shift patterns
  • Unlimited work time rules
  • Unlimited cancellations and tracking
  • Configurable shifts list
  • SMS email notifications
  • Shift reminders
  • Availability management
  • Shift application process
  • Job and project scheduling
  • Unlimited admin accounts
  • Unlimited departments
  • Birthday and work anniversary reminders
  • Qualification and certificate tracking
  • Holiday calendar
  • Custom leave types
  • 3-way holiday tracking
  • Payroll export
  • Advanced pay rules
  • Bank holiday rules
  • Overtime calculation
  • Custom pay periods
  • Client management
  • Invoicing report
  • Client access portal
  • Advanced charge rules
  • Staff requirements requests
  • Subcontractor management
  • Advanced subcontractor pay rules
  • Statement of work

Pricing

Grasshopper

$2.50
1 user(s) / month
Included in plan:
  • Unlimited Projects
  • Unlimited Clients
  • Personalized Dashboards
  • Advanced Clash Management
  • Custom Fields and Filters
  • Time Zone Support
  • Flexible User Permissions
  • API with Webhooks
  • Automatic Updates
  • Custom Fields and Flters
  • Vacation Tracker
  • Absence Management
  • Calendar Sync

Blackbelt

$4.16
1 user(s) / month
Included in plan:
  • All Grasshopper features plus
  • Powerful Reports
  • Report Downloads

Master

$6.65
1 user(s) / month
Included in plan:
  • All Grasshopper and Blackbelt features plus
  • Data Import
  • Phone Support
  • Single Sign On (SSO)

FAQs

    Who are the main user groups of this service?
  • Users of Astea are enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting.

  • What is this service generally used for?
  • It is mainly used for field service management.

  • What platforms does this service support?
  • It is web-based service, with mobile apps for Android and iPhone.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: Online Support, Phone Support, Case Studies, Webinars.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • Yes. There is no limit to the number of users and people logging in from multiple locations.

  • Does this service offer guides, tutorials and or customer support?
  • Yes, we offer free initial training, PDF user manuals, video tutorials, and an in-program tour that highlights sections of the system, describes the features and explains how to use them.

  • What platforms does this service support?
  • Web application that works across all main desktop operation systems. Native mobile apps for both Android and iOS platforms.

  • What is this service generally used for?
  • Managing staff, their shifts, schedules, certificates, absences as well as time & attendance.

  • Does this service offer an API?
  • We have started to build this. We have managed to integrate PARiM with our own accounts package 'Zero' so we are on the way with this. The .csv-exports currently allow for import into payroll or accounts packages.

  • Does this service integrate with any other apps?
  • We have already integrated Twilio into our system. See above - we are working on this. Next to come will be accounts and payroll packages then screening and vetting, then Pandadoc.

  • What are some applications this service is commonly used in tandem with?
  • Accounts packages, payroll packages, etc.

  • Who are the main user groups of this service?
  • Event and security companies, companies that supply medics for events, staffing companies, manufacturing, vets, farm shops. We also have clients from other industries, as we just won the Finnish cleaning company SOL and the London-based travel concierge company Airportr.

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes, while Resource Guru is simple to use we offer email-based customer support to all customers, and also have a Help Center that provides training and answers to common questions.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, all Resource Guru accounts can (and usually do) contain multiple users.

  • Who are the main user groups of this service?
  • Resource Managers, Project Managers, Producers, Directors, Executives, and anyone else who needs to schedule resources for projects.

  • Does this service offer an API?
  • Yes, all Resource Guru customers have access to a REST API and Webhooks.

  • Does this service integrate with any other apps?
  • Yes, Resource Guru has an integration with Podio and also integrates with Zapier, allowing you to connect to hundreds of popular apps.

Vendor Information

Founded:
-
Based in:
Horsham
Employees:
-
Likes:
Followers:
577

Vendor Information

Founded:
2013
Based in:
London
Employees:
11-50
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
London
Employees:
2-10
Likes:
Followers:

Other

Who uses Astea
  • SMEs
  • Enterprises
Regional Restrictions:
No restrictions.

Other

Who uses PARiM
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, Estonian, Russian
Regional Restrictions:
No restrictions.

Other

Who uses Resource Guru
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
No restrictions.
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