Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.
The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.
About WorkWave Service
WorkWave Service is a cloud-based office management software and mobile workforce management solution for the field service industry.
It provides services that help companies manage core business processes including:
Invoicing
Payment processing
CRM
Scheduling
Route optimization
Material & inventory management
Estimating & job costing
Business Review Generation
Marketing Automation
Lead Management
The WorkWave Service mission is to help our customers grow and reach their full potential in their marketplaces and beyond.
About FieldOne
FieldOne is an innovative, secure and scalable service management platform, providing real-time mobility across every major device. It is trying to address the complex challenges their customers face in managing enterprise field service organizations.
This solution an integrated automated routing engine, powerful but simple to configure WEB portals, Integrated Voice Response (IVR) and a centralized mobility management platform.
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Summary
Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management.
Streamline Workflow: Provides improvements in streamlining processes and work order management.
Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage.
Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty.
Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).
Summary
Field Service Management: Improves the day-to-day operations of business by providing a single system of record that automates the entire processes.
Fleet Management: It includes Intelligent route optimization solution and GPS solutions.
Marketing: Full range of marketing solutions including website design and hosting, SEO, Search Engine Marketing, social media, and more.
Summary
Billing & Invoicing
Call Center Management
Contract Management
Dispatch Management
Inventory Control
Job Management
Pricing
Credit card required: No
Pricing on request.
FAQs
Who are the main user groups of this service?
Users of Astea are enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting.
What is this service generally used for?
It is mainly used for field service management.
What platforms does this service support?
It is web-based service, with mobile apps for Android and iPhone.
Does this service integrate with any other apps?
It integrates with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more.
Does this service offer an API?
It offers an API.
Does this service offer guides, tutorials and or customer support?
It offers: Online Support, Phone Support, Case Studies, Webinars.
FAQs
Who are the main user groups of this service?
Main users of this solution are field service companies.
What is this service generally used for?
It is used as a fleet management, office management and mobile workforce management solution.
What platforms does this service support?
WorkWave is a cloud-based service. Mobile version is run on native mobile apps.
Does this service integrate with any other apps?
It provides GPS Integration.
Does this service offer an API?
There is an API available.
Does this service offer guides, tutorials and or customer support?
It offers: documentation, webinars and live online support.
FAQs
Who are the main user groups of this service?
It is ideally suited to midsize-large businesses with dozens, hundreds, or even thousands of field technicians.
What is this service generally used for?
FieldOne is used as a software solution for field service companies.
What platforms does this service support?
Platform: Online, On Premise, Mobile.
Does this service integrate with any other apps?
There is QuickBooks Integration available.
Does this service offer guides, tutorials and or customer support?
Their support team can be reached via email or via phone.
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