Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.
The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.
About SuccessWare 21
SuccessWare21 was built specifically for the residential home services companies.
Their industry leading mobile field service solution, SWRemote, allows techs to fully run their jobs from the field including time stamping, invoicing and payment processing all of which is synchronized into SuccessWare21 in real time.
Full operational and accounting reports will allow their users to analyze and manage complete business, allowing them to achieve higher profits.
About ContractZen
ContractZen is a cloud service that features advanced metadata-driven document and contract management, electronic signature and built-in datarooms (VDR). Secure and easy to use on any device, it enhances governance and business by reducing costs, accelerating processes and minimizing risks. With ContractZen, companies of all sizes, in every industry and in every geography are always prepared for due diligence and audits.
Users can upload and store all of their contracts and other important documents in ContractZen by emailing attached documents directly to the system, or via drag-and-drop. The system automatically attaches metadata to the documents, and users can add additional metadata using visual tagging. Custom hashtags can be created by users and assigned to contracts for flexible categorization. The advanced search engine allows users to search for contract data, and select visual filters to narrow down their search. Contract due dates can be set and automated email reminders sent to team members to ensure that key dates are not missed.
ContractZen also offers meeting management capabilities, allowing users to organize, e-sign and manage executive and board meetings. Meeting invites can be sent out automatically, and attendees can also be reminded of upcoming meetings. Inbuilt Datarooms (VDR) enable the secure sharing of all materials in financial and tax audits, due diligence processes and joint venture situations. With the built-in Company Register, users can manage corporate structures, ownership, board members, auditors, related contact information, and more.
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Features
API
Contact Management
Customer Management
Data Export
Data Import
External Integrations
Lead Management
Multi-User
Notifications
Scheduling
Task Scheduling/Tracking
Timesheets
Travel Management
Route Optimization
Mobile App
Features
2-Factor Authentication
API
Chat
Dashboard
Data Export
Data Import
Document Comparison
Email Integration
External Integrations
File Sharing
File Transfer
Google Apps Integration
History/Version Control
Multi-User
Notifications
Password & Access Management
Project Management
Summary
Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management.
Streamline Workflow: Provides improvements in streamlining processes and work order management.
Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage.
Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty.
Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).
Drag-And-Drop File Upload with Automated Metadata Form creation
Unlimited Number of Documents
FAQs
Who are the main user groups of this service?
Users of Astea are enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting.
What is this service generally used for?
It is mainly used for field service management.
What platforms does this service support?
It is web-based service, with mobile apps for Android and iPhone.
Does this service integrate with any other apps?
It integrates with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more.
Does this service offer an API?
It offers an API.
Does this service offer guides, tutorials and or customer support?
It offers: Online Support, Phone Support, Case Studies, Webinars.
FAQs
Who are the main user groups of this service?
This is management software mainly for Plumbes, Electricians & HVAC contractors.
What is this service generally used for?
SuccessWare 21is used as a complete business management solution for residential service companies.
What platforms does this service support?
SuccessWare 21 can be run in the traditional server/client configuration or using a web-based hosting option.
Does this service offer guides, tutorials and or customer support?
They provide phone and email support.
FAQs
Does this service offer an API?
No, ContractZen does not have an API available.
What is this service generally used for?
The benefits of ContractZen are, for example:
Meeting memos, contracts, and other documents can be signed electronically, with the same enforceability and validity as traditionally signed documents.
Built-in virtual data rooms (VDR) allow users to securely share documents with external individuals and organizations, for joint ventures, tax and financial audits, due diligence, and more.
Metadata is used to create dynamic views of all contracts, and users can limit their searched to precise fields and save search terms to create report-like queries.
Automated email reminders can be created to alert users to important dates, and all contracts can be viewed in the contract calendar.
Files can be imported by dragging-and-dropping them into the system, or by emailing documents directly to ContractZen.
Does this service integrate with any other apps?
ContractZen integrates with the following applications: Microsoft Office 365, Assently.
Does this service offer multi-user capability (e.g. teams)?
Yes, you can add as many users as you want (Note: Pricing is billed per user).
What platforms does this service support?
ContractZen is web-based so it works on any device. In addition, we have a native iPhone/iPad App.
Does this service offer guides, tutorials and or customer support?
ContractZen offers the following support options: FAQs, Forum, Knowledge Base, Online Support.
Who are the main user groups of this service?
ContractZen has the following typical customers: Large Enterprises, Mid Size Business, Small Business. ContractZen is well suited for companies of all sizes, in every industry and in every geography. Our users are typically financial and administrative personnel, legal professionals and executives.
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