About Astea
Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.
The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.
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About SuccessWare 21
SuccessWare21 was built specifically for the residential home services companies.
Their industry leading mobile field service solution, SWRemote, allows techs to fully run their jobs from the field including time stamping, invoicing and payment processing all of which is synchronized into SuccessWare21 in real time.
Full operational and accounting reports will allow their users to analyze and manage complete business, allowing them to achieve higher profits.
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About ContractZen
ContractZen is your digital hub for corporate governance. Forget the time-consuming and expensive implementation projects and consulting. Loved by customers from over 30 countries, ContractZen is a revolutionary cloud service for organizations of all sizes to eSign and manage contracts, financial documents and meeting minutes. Unlike other solutions, ContractZen is instantly ready to use. Try, buy & deploy!
"ContractZen is part of the legal tech revolution! The AI powered search is great and makes our daily work much more efficient. Design and usability are high above average for a contract management system. ContractZen brings fun & ease into the legal world. Highly recommended!” – Dr. Nadine Lilienthal, General Counsel, GetYourGuide
“We adopted ContractZen throughout the whole organization in the same amount of time it would have previously taken us to merely prepare for a purchase. This was great for our business.”– Panu Hannula, COO, Musti Group
”ContractZen has improved the management of our important documents with much needed flexibility and mobility.” – Tuula Laukkanen, Finance Director, JCDecaux Finland
Enterprise-Grade Contract Management
ContractZen is a metadata-driven SaaS service packed with features based on cutting-edge technologies, like Microsoft AI-powered search, automated reminders on important dates, email import and Outlook calendar integration.
All-Digital Meeting Portal
Our modern board portal covers the entire process from scheduling of the meeting to the digital signing of the minutes. Enjoy easy invitations, secure material distribution, e-signing, task management and more.
Built-in Secure Virtual Data Rooms (VDR)
Set up a secure Virtual Data Room with just a couple of clicks. You’ll be up and running in seconds and move through transactions quicker. Welcome to the future of professional document sharing!
Leading eSignature Solutions
Ease your work and reduce costs by signing your documents electronically with the leading integrated e-signature services including Adobe Sign, Assently, DocuSign, SignHero (free) and VismaSign.
“Our board spans the globe and we needed a collaboration tool as dynamic and flexible as we are an organization. ContractZen is exactly that supporting our agile ways of working – we recommend it to any board wanting to make a difference.” – Florian Reuter, CEO, Volocopter GmbH
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Summary
Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management.
Streamline Workflow: Provides improvements in streamlining processes and work order management.
Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage.
Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty.
Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).
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Summary
Scheduling & Routing: GPS Tracking; Interactive Map.
Business Intelligence: Custom Reports; Time Spent on a Job.
Billing Features: Payments
Customer Management: Contact Database; Contact Management.
Mobile: SMS Messages
Resource Management: Inventory Tracking; Mobile Device Management.
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Summary
Contract Management
Meeting Management
Financial, Administrative & HR Document Management
Company Register with Corporate Hierarchy View
Multiple e-Signature Services
Datarooms (VDR) for secure sharing
Touch and Mobile Optimized
Clearly Defined Set of Metadata for Each Category
Drag-And-Drop File Upload with Automated Metadata Form creation
Unlimited Number of Documents
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FAQs
Who are the main user groups of this service?
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Users of Astea are enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting.
What is this service generally used for?
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It is mainly used for field service management.
What platforms does this service support?
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It is web-based service, with mobile apps for Android and iPhone.
Does this service integrate with any other apps?
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It integrates with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more.
Does this service offer an API?
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It offers an API.
Does this service offer guides, tutorials and or customer support?
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It offers: Online Support, Phone Support, Case Studies, Webinars.
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FAQs
Who are the main user groups of this service?
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This is management software mainly for Plumbes, Electricians & HVAC contractors.
What is this service generally used for?
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SuccessWare 21is used as a complete business management solution for residential service companies.
What platforms does this service support?
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SuccessWare 21 can be run in the traditional server/client configuration or using a web-based hosting option.
Does this service offer guides, tutorials and or customer support?
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They provide phone and email support.
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FAQs
Does this service offer an API?
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Yes
What is this service generally used for?
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The benefits of ContractZen are, for example:
Meeting memos, contracts, and other documents can be signed electronically, with the same enforceability and validity as traditionally signed documents.
Built-in virtual data rooms (VDR) allow users to securely share documents with external individuals and organizations, for joint ventures, tax and financial audits, due diligence, and more.
Metadata is used to create dynamic views of all contracts, and users can limit their searched to precise fields and save search terms to create report-like queries.
Automated email reminders can be created to alert users to important dates, and all contracts can be viewed in the contract calendar.
Files can be imported by dragging-and-dropping them into the system, or by emailing documents directly to ContractZen.
Does this service integrate with any other apps?
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ContractZen integrates with the following applications: Microsoft Office 365, Assently.
Does this service offer multi-user capability (e.g. teams)?
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Yes, you can add as many users as you want (Note: Pricing is billed per user).
What platforms does this service support?
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ContractZen is web-based so it works on any device. In addition, we have a native iPhone/iPad App.
Does this service offer guides, tutorials and or customer support?
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ContractZen offers the following support options: FAQs, Forum, Knowledge Base, Online Support.
Who are the main user groups of this service?
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ContractZen has the following typical customers: Large Enterprises, Mid Size Business, Small Business. ContractZen is well suited for companies of all sizes, in every industry and in every geography. Our users are typically financial and administrative personnel, legal professionals and executives.
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