Compare Astea vs ClickSoftware vs FeetPort

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Crozscore:

73%
what is this?
60%
35%
no significant changes

Crozscore:

83%
what is this?
90%
42%
interest rising

Crozscore:

66%
what is this?
87%
22%
interest falling
Astea screenshot view 4 more ClickSoftware screenshot view 4 more FeetPort screenshot

Software Description:

Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.
The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.

Software Description:

ClickSoftware is software for workforce optimization.
It provides a comprehensive range of mobile workforce management solutions designed to help service organizations face head-on the challenges of mobile workforce scheduling.
The product is very scalable to meet the scheduling demands of any size organization. It's also quite customizable, although it requires skilled and certified personnel to manage the changes to code, logic, or applications.

Software Description:

FeetPort empowers any organization to digitize the working of their field force. From marking attendance to geolocation tracking, Employee location tracking, Field Force Task Management and beyond, FeetPort has got it all built-in. The web-based admin console enables you to create customised forms which can replace their paper-based versions and capture information directly on the touch-based mobile interface. These dynamic forms can be used in
* Marketing Visits
* Public Surveys
* Physical Audits
* Security
* Safety Checks
* Verification & Inspection
* Sales Calls (with Order Management)

In short, you can redesign any process with FeetPort. If paper replacement and maximization of efficiency is what you're thinking about - you've come to the right place.

Visit our website to read through the complete plethora of features available in the FeetPort suite of apps. A brief of them are listed here below:

★ Dynamic Forms
* Text Boxes, Dropdowns, Sliders, Radio, Multi-select & Barcode / QR Code scanners
* Retreive info faster than you can type

☆ Capturing Proof
* Capture Images, Signatures & Audio clips
* Stored securely on App storage without access to WhatsApp/Gallery

★ Task Allocation
* Upload an Excel to the Console
* Allocate manually or automatically by mapping areas for employees

☆ Claims Management
* Use FeetPort to keep tabs on the Travel allowance for employees
* Submission of travel bills
* Track of mobile phone calls and messages

★ Mobile Usage
* Pick which apps are allowed and disallowed during working hours and the same will happen on the devices
* You can tweak as per employee hierarchy

☆ Location Tracking
* Track position using GPS/Cell Tower & Internet
* Play the tracking animation with battery & weather updates
* Get in-depth handset review in case someone mocks location

★ Customized Reports
* Get output in PDFs, Excel & more
* Visualise the performance of your team with Bar, Line, Pie Charts and Heatmaps!
* We also design custom reports for you - message us!

☆ Integration
* FeetPort works with Biometric devices for Aadhaar authentication
* Integrates seamlessly with your CRM/ERP using JSON web services
* Wireless Printers for receipts etc. and even Oximeters for pulse checking
* Connect any Bluetooth interface with ease and we'll show you metrics to smoothen the working

★ Communication Center
* Setup triggers for messages
* Send messages to anyone via SMS, Email or Push Notifications

☆ Geo Attendance
* Setup attendance with selfie, Geo Location, Face or Voice Recognition
* Marking automatically happens on a map basis the shift timing e.g. 9am to 6pm

★ Configuration
* Make direct calls from FeetPort
* Navigate using Google Maps to your customer location with a tap!
* FeetPort works OFFLINE too - by saving all data locally and syncing when network is available again

☆ Order Management
* Sales team can take orders and generate invoices on the go
* Invoices can be automagically mailed to your new clients with ease :)

◉ WHAT ELSE?
* FeetPort works online & offline
* FeetPort is network agnostic - throw anything from 2G / 3G / 4G or Wifi
* Authenticate using your own servers with LDAP / SAML protocols

◉ HOW RELIABLE?
* 2 step user login process
* Secure Session Management
* Device Mapping to Users doesn't allow anyone to access using a 2nd device. Yeah!
* Strong firewall with single IP access only keeps data secure

Features:

  • Customer Management
  • Dashboard
  • Inventory Tracking
  • Project Management
  • Scheduling

Features:

  • Customer Management
  • Forecasting
  • Scheduling

Features:

  • 360 Degree Feedback
  • Time Management
  • Vacation Calendar
  • Timesheets
  • Feedback Management
  • Onboarding
  • Attendance Tracking
  • 2-Factor Authentication
  • Application Tracking
  • Site Access Management
  • Batch Permissions & Access
  • Employee Database
  • Database
  • Employee Engagement
  • Employee Onboarding
  • Password & Access Management
  • Calendar Management
  • Dashboard
  • Scheduling
  • Data Visualization
  • Order management
  • Shipping Management
  • Route Optimization
  • Click-to-Dial
  • Supplier Management
  • Inventory Tracking
  • Customer Management
  • External Integrations
  • Data Import
  • Contact Management
  • Lead Management
  • Multi-User
  • Lead Scoring
  • Notifications
  • Travel Management
  • Project Management
  • Data Export
  • API

Summary:

  • Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management.

  • Streamline Workflow: Provides improvements in streamlining processes and work order management.

  • Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage.

  • Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty.

  • Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).

Summary:

  • Resource Management Features: Inventory Tracking; Mobile Device Management; Mobile Device Management; Product and Parts Catalog.

  • Scheduling & Routing Features: Automated Dispatch; Interactive Map; One Time Scheduling; Recurring Scheduling; Schedule by Customer Priority; Schedule by Employee Proximity; Schedule by Employee Skill Set.

  • Work Order Management Features: Contract Management; Job History; SLA Compliance Tools; Time Tracking.

  • Customer Management Features: Appointment Management; Appointment Reminders; Contact Database; Contact Management.

  • Business Intelligence Features: Custom Reports; Dashboard; Service History.

  • Project Management Features: Gantt Chart; Reminders; Task Management.

Summary:

  • Works Online & Offline

  • Order Management

  • Geo-Attendance

  • Wide Integration

  • Communication Centre

  • Customised Reports

  • Location Tracking

  • Mobile Usage

  • Claims Management

  • Dynamic Forms

  • Task Allocation

  • Proof Capture

Pricing:

  • Credit card required: N/A
  • Pricing on demand.

Troop

$3.00
1 user(s) / month
Included in plan:
  • Activity Formats
  • Task Management
  • Bulk Task Upload
  • GPS Tracking
  • Upload Images/Audio
  • Selfie Attendance

Crew

$7.00
1 user(s) / month
Included in plan:
  • Everything in Troop +
  • Task Validations
  • Hierarchy & Territories
  • Follow Up Tasks
  • Order Management
  • Task Scoring
  • Upload Video/Digital Signatures

Crowd

$10.00
1 user(s) / month
Included in plan:
  • Everything in Crew +
  • Workflow Creation
  • Task Timeline
  • Hybrid Form Interfaces
  • Automatic Task Allocation
  • Turnaround Time Calculation
  • Task Scheduling

Club

$14.00
1 user(s) / month
Included in plan:
  • Everything in Crowd +
  • External Server Linkage
  • Task Deduplication (Dedup)
  • Task Tube Management
  • Scan with OCR
  • API Integration
  • Unlimited Form Fields

FAQs:

    Who are the main user groups of this service?
  • Users of Astea are enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting.

  • What is this service generally used for?
  • It is mainly used for field service management.

  • What platforms does this service support?
  • It is web-based service, with mobile apps for Android and iPhone.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: Online Support, Phone Support, Case Studies, Webinars.

FAQs:

    Who are the main user groups of this service?
  • ClickSoftware markets its products to large companies such as utility and retail companies as well as small and medium businesses in a variety of industries such as communications, utilities, retail, Insurance, capital equipment, home services, oil and gas, public safety and security.

  • What is this service generally used for?
  • It is generally used for workforce management and field service management.

  • What platforms does this service support?
  • It is web-based service working on: Windows 8, Windows XP, Windows Vista, Windows 7, Windows 2000, Web browser (OS agnostic), Mac OS, Android.

  • Does this service integrate with any other apps?
  • It integrates with: SAP, Oracle, Microsoft Dynamics, Sybel etc.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • They provide 24/7 online support, brochures, case studies, and video tutorial.

FAQs:

    What platforms does this service support?
  • Any browser for desktop users and native Android smart phones.

  • Does this service offer guides, tutorials and or customer support?
  • We offer video tutorials and email/ticket-based online support from 9:30am – 6:30pm IST across all our plans. Telephonic Support is available only across select plans.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes, you can customize the whole hierarchy as per your companies structure.

  • Does this service offer an API?
  • Yes, we have RESTful APIs available which can be easily configured within your ERM/CRM. These are available only across some plans of FeetPort.

  • Who are the main user groups of this service?
  • FeetPort is a workforce management system that helps streamline any kind of field-based process in an organization. Benefits of FeetPort can be leveraged in any business that has a field force.

  • What is this service generally used for?
  • Field Force Automation can benefit any organization with a sizeable field workforce to manage their teams better. By maximizing the utilization of resources, you increase revenue, minimize expenses, and improve customer experience immensely. This along with Location Tracking is a huge winner for companies looking to have control over their teams. FeetPort provides you all these benefits from Day 1.

Publisher:

Founded:
-
Based in:
Horsham
Employees:
-
Likes:
189
Followers:
527

Publisher:

Founded:
1985
Based in:
Petah Tiqva
Employees:
501-1000
Likes:
Followers:

Publisher:

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other:

Regional Restrictions:
No restrictions.

Other:

Regional Restrictions:
No restrictions.

Other:

Who uses FeetPort
  • Startups
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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