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About Astea

Astea offers lifecycle management, including customer management, service management, asset management, forward and reverse logistics management and mobile workforce management and optimization.
The use of real-time scheduling optimization can automate much of this process. Mobile apps deliver functionality that enables field forces to work electronically for receiving, documenting and reporting assignments, with the expected goal of eliminating manual procedures, service delays and paper reporting.

About AyaNova

AyaNova has powerful features to help manage all aspects of service. Use AyaNova service work orders to schedule individual or multiple users, enter in TO DO tasks, identify equipment that is to be serviced to maintain a service history, identify parts used in service, track service labor for each work order item, as well as travel and miscellaneous expenses.

Features and uses include:

  • Automatically assign labor against banked service that a client has pre-paid for.
  • Create preventive maintenance for a client and/or their units that auto-convert to service work orders.
  • Create quotes that can be auto copied to service work orders.
  • AyaNova includes an Outlook-style graphical Schedule screen where you can view multiple schedulable users at one time, as well as individual schedulable users.
  • Create new workorders, edit existing, create views to display based on skills, certificates, as well as dispatch zones and regions that schedulable users belong to.
  • Inventory features such as on-hand quantities, restock levels, purchase orders, auto part request and restock lists for purchase orders, receiving, and part requests via workorders will expand your service capabilities as well as allow you to watch your bottom line.
  • Optional interface with QuickBooks or PeachTree.
  • Optional web browser interfaces for remote access by your field technicians -compatible with all regardless of operating system.
  • Assign contracts to clients and headoffices to automatically provide specific service and travel rates, discounts on parts, and automatically apply pre-paid amounts against from service workorders to maintain an exact balance.
  • Add custom fields, and localize all text labels within AyaNova to reflect your service industry, needs and language.
  • Includes English, Deutsch (German), Español (Spanish) and Français (French) language locales.
  • Customize and create reports directly from within AyaNova without the need for additional software.

About ClassJuggler

ClassJuggler is an affordable online customer/class management solution for class-based & schedule-based businesses; packed with features to simplify how you run your class-based business. Ideal for swim schools, K12 programs, fitness class programs, dance studios, tennis camps, cheerleading camps, gymnastics schools, martial arts dojos, and more!

Features

  • API
  • Contact Management
  • Customer Management
  • Data Export
  • Data Import
  • External Integrations
  • Lead Management
  • Multi-User
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
  • Timesheets
  • Travel Management
  • Route Optimization
  • Mobile App

Features

  • API
  • Calendar Management
  • Chat
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score

Features

  • Accounts Payable
  • Accounts Receivable
  • API
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Expense Tracking
  • External Integrations
  • Forecasting
  • General Account Ledger
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Password & Access Management
  • Payroll
  • Project Management
  • Scheduling
  • Supplier Management
  • Tax Management
  • Third-Party Plugins/Add-Ons
  • Travel Management

Summary

  • Reducing Service Costs: It stems from a variety of sources throughout the service management lifecycle, such as improving technician productivity, call center activities, inventory/parts management.

  • Streamline Workflow: Provides improvements in streamlining processes and work order management.

  • Improved Service Levels: More and more companies are coming to the realization that service can be a revenue generator and provide a distinct competitive advantage.

  • Increasing Customer Satisfaction: Astea Alliance’s customer self-service capabilities provide user's customers with the information they need when they want it, ultimately improving customer satisfaction and strengthening loyalty.

  • Drive Quality & Growth: Real-time reporting, expense & time tracking; Ensure accurate data capture; instant access to relevant information (Service histories, parts usage; failure analysis; MTTR).

Summary

  • Schedule single or multiple technicians to the same job

  • Automatically notify client of status of job including completed

  • Includes English, Deutsch (German), Español (Spanish) and Français (French) language locales

  • Full inventory tracking including part requests and serial tracking

  • Customer and their equipment service history tracking

  • Automatically generate service workorders based on preventive maintenance schedules

  • Remote access for your technicians out in the field with live access

  • Import and/or export

  • Interface with QuickBooks desktop, US Sage 50 and coming soon QuickBooks Online

  • track and maintain service history on equipment

Summary

  • Cloud-based customer management

  • Class and classroom management features

  • Robust student/family/instructor management

  • Customer e-mail communications features

  • Easy-yet-powerful reporting tools for business intelligence

  • Online customer self-service tools including bill-pay and class registration

  • Free online and phone support

Pricing

Single scheduleable resource

$159.00
1 user(s) / year
Included in plan:
  • Schedule a single technician/engineer with access to all features

Up to 5 scheduleable resources

$695.00
5 user(s) / year
Included in plan:
  • Schedule up to 5 technicians/engineers with access to all features

Up tp 10 scheduleable resources

$1,190.00
10 user(s) / year
Included in plan:
  • Schedule up to 10 technicians/engineers with access to all features

Up to 20 scheduleable resources

$1,980.00
20 user(s) / year
Included in plan:
  • Schedule up to 20 technicians/engineers with access to all features

Up to 50 scheduleable resources

$3,950.00
50 user(s) / year
Included in plan:
  • Schedule up to 50 technicians/engineers with access to all features

FAQs

    Who are the main user groups of this service?
  • Users of Astea are enterprise companies looking to manage mid-to-large-scale service operations such as field service, repairs, installations, and third-party contracting.

  • What is this service generally used for?
  • It is mainly used for field service management.

  • What platforms does this service support?
  • It is web-based service, with mobile apps for Android and iPhone.

  • Does this service integrate with any other apps?
  • It integrates with: Salesforce.com; SAP; Oracle; Oracle/Peoplesoft; Oracle/JDEdwards; Oracle/Siebel; Microsoft Dynamics (CRM, SL, GP, AX, NAV), Epicor, Quickbooks, Vertex, Axeda, Infomill, Avaya, Nortel, Cisco and many more.

  • Does this service offer an API?
  • It offers an API.

  • Does this service offer guides, tutorials and or customer support?
  • It offers: Online Support, Phone Support, Case Studies, Webinars.

FAQs

    Does this service integrate with any other apps?
  • US, UK, Canadian, Austrailan QuickBooks desktop
    Peachtree 2006 to 2012
    US Sage 50 2013 to 2016
    QuickBooks Online interface coming ETA July 2017

  • What platforms does this service support?
  • The AyaNova database can be networked on any operating system compatible with Firebird Server 2.x (i.e. Windows, Linux, etc) OR networked on operating system compatible with SQL Server or SQL Express 2008 SP2 or higher (i.e. Windows)
    The AyaNova database in standalone configuration requires Windows XP and higher up to and including latest released OS.
    The AyaNova desktop program requires Windows XP and higher up to and including latest released OS.
    The AyaNova remote access option RI is a web browser application compatible with any sized device or operating system - i.e. mobile Android, mobile iOS, tablets Windows/Android/iOS, laptops Windows, etc etc

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes!
    AyaNova can be access simultaneously via multiple logged in users (LAN, data portal, remote access, mobile) when configured for network environment

  • Does this service offer an API?
  • Yes, our AyaNova API is available for developers at no charge.
    We also provide the free utility AyaScript which can be used for quick add on design

  • Does this service offer guides, tutorials and or customer support?
  • Yes, via F1 or Help -> Contents opens to our online Help documentation which provides details on each feature, recommendations and suggestions on use, step by step tutorials and more.

  • What are some applications this service is commonly used in tandem with?
  • QuickBooks desktop
    QuickBooks Online
    Peachtree
    US Sage 50
    Acess
    Excel

  • What is this service generally used for?
  • Service management
    Equipment management
    Inventory management
    Loan management

  • Who are the main user groups of this service?
  • Service management
    Service personnel
    Service purchasing/receiving

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes. We have #1-rated customer support in independent surveys. We have free phone and e-mail support, and a growing collection of YouTube how-to videos to help you get the most from ClassJuggler.

  • What platforms does this service support?
  • ClassJuggler is cloud-based, available to you on any mobile or desktop device, and from anywhere. You log in to the product from any browser on Mac or PC or mobile platforms.

  • Does this service offer multi-user capability (e.g. teams)?
  • Yes! You can have many administrative users and countless customers on ClassJuggler at the same time.

  • What are some applications this service is commonly used in tandem with?
  • Merchant processing tools, and used on your website, with interfacing for class listings, class registration, account setup, account management, and bill payment.

  • What is this service generally used for?
  • ClassJuggler is an affordable cloud-based customer and class management solution for all kinds of class-based and schedule-based businesses. ClassJuggler is packed with features to simplify how you run your business, such as class scheduling, student/family/instructor management, robust email tools, easy-yet-powerful reporting tools, invoicing, online bill pay & customer self-service, free online/phone support, & tons more. Sign up today: first 30 days free!

  • Who are the main user groups of this service?
  • Class-based businesses benefit most directly from ClassJuggler's features, particularly businesses that offer recurring classes and events. This includes dance studios, gymnastics schools, cheer camps, after-school programs, K-12 private schools, martial arts dojos, swim schools, athletics programs, art schools/classes etc.

Vendor Information

Founded:
-
Based in:
Horsham
Employees:
-
Likes:
Followers:
577

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Astea
  • SMEs
  • Enterprises
Regional Restrictions:
No restrictions.

Other

Who uses AyaNova
  • Personal
  • Freelance
  • Startups
  • SMEs
  • Agencies
  • Enterprises
Desktop Platforms:
  • Web App
  • Windows
  • Macintosh
Mobile Platforms:
  • iOS
  • Android
  • WinPhone
  • Blackberry
Languages:
German, English, Spanish, French
Regional Restrictions:
No restrictions.

Other

Who uses ClassJuggler
  • Startups
  • Enterprises
Desktop Platforms:
  • Web App
Languages:
English
Regional Restrictions:
United States of America, Canada, Australia, UK
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