Compare Aspect Via vs Netcore Cloud

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About Aspect Via

The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.

The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.

About Netcore Cloud

Netcore Cloud's no-code tools make it easy for you to segment users and personalize the experience on the app, website, and different communication channels.

A Customer Engagement, Conversion, and Retention program for early-stage start-ups

Netcore Cloud is launching a Start-up Programme aimed essentially at hand-holding start-ups in their customer retention and conversion journeys.

With Netcore's start-ups' package, you get
- 360-degree user view
- Complete user analytics
- User journey orchestration engine
- Deep user segmentation engine
- Website personalization tool
- Nudges and Walkthroughs to personalize the app experience
- Unlimited push notifications, and
- 1L free emails per month

The program, priced for early-stage start-ups, is offered in two packages - one for D2C/ ecommerce start-ups and another for app-driven start-ups, which they can sign up online here.

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Features

  • API
  • Calendar Management
  • Chat
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • External Integrations
  • Forecasting
  • Lead Management
  • Lead Scoring
  • Multi-User
  • Notifications
  • Scheduling
  • Call Tracking
  • Click-to-Dial
  • Net Promoter Score

Summary

  • Live chat

  • Churn management

  • Analytics

  • Customer experience management

  • Self service portal

  • Real time reporting

  • IVR / voice recognition

  • CRM integration

  • Request assignment

  • Workflow management

Summary

    No key features associated with this application.

FAQs

    Does this service offer multi-user capability (e.g. teams)?
  • No.

  • What platforms does this service support?
  • Aspect Via is a cloud-based software.

  • Who are the main user groups of this service?
  • Main users of Aspect Via are organizations with 100 or more concurrent and named users.

  • Does this service offer an API?
  • Yes, Aspect Via offers API.

  • Does this service offer guides, tutorials and or customer support?
  • Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.

  • Does this service integrate with any other apps?
  • Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms.

  • What is this service generally used for?
  • This service is generally used for Customer Engagement Management.

FAQs

    No FAQs associated with this application.

Vendor Information

Founded:
-
Based in:
Phoenix
Employees:
1001-5000
Likes:
Followers:

Vendor Information

Founded:
-
Based in:
-
Employees:
-
Likes:
Followers:

Other

Who uses Aspect Via
  • SMEs
  • Enterprises
Desktop Platforms:
  • Web App
Mobile Platforms:
  • iOS
  • Android
Languages:
English, German, Spanish, Portuguese, Chinese, Japanese
Regional Restrictions:
No restrictions.

Other

Who uses Netcore Cloud
  • Startups
Desktop Platforms:
  • Web App
  • Windows
Mobile Platforms:
  • iOS
  • Android
Languages:
English
Regional Restrictions:
No restrictions.
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