The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.
The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.
About Malcolm!
Discover a better way to interact with your users. Malcolm! is a set of easy to use tools that lets your users service, interact & engage with you online.
Works with any type of user - Customers, Staff, Suppliers, Students, Residents, Brokers, Affiliates, Patrons... you name it.
Powerful and easy to set up and configure, Malcolm! is also great value for money. Change your business or organisation for the better right now!
About Engage+
Increase conversion & sales with personalized customer engagement & omnichannel retail marketing solutions. Start engaging 1:1 with your customers today with customer relationship management software!
Connect and Build Relationships with your Consumers.
Consumers want brands to be relevant to them. Increase the effectiveness of your marketing efforts by personally connecting with each consumer over their preferred channels, building relationships at every interaction with Engage+. Create Personalized Customer Journeys with AI-Powered Retail Marketing Solutions. Personalize Customer Engagement with AI-Powered Retail Marketing Solutions.
Features
Analytics
API
Calendar Management
Chat
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Feedback Management
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Customer Advocacy
Omnichannel Referrals
Customer Rewards
Net Promoter Score
Landing Pages
Mobile App
Campaign Management
Social Media Integration
Features
Analytics
API
Calendar Management
Chat
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Feedback Management
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Customer Advocacy
Omnichannel Referrals
Customer Rewards
Net Promoter Score
Landing Pages
Mobile App
Campaign Management
Social Media Integration
Features
Analytics
API
Calendar Management
Chat
CRM Integration
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
Email Integration
External Integrations
Feedback Management
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Customer Advocacy
Omnichannel Referrals
Customer Rewards
Net Promoter Score
Landing Pages
Mobile App
Campaign Management
Social Media Integration
Summary
Live chat
Churn management
Analytics
Customer experience management
Self service portal
Real time reporting
IVR / voice recognition
CRM integration
Request assignment
Workflow management
Summary
No key features associated with this application.
Summary
All-In-One Campaign Automation
AI-Powered Hyper-Personalised Campaigns
Campaigns That Are Truly Omnichannel
Audience Manager
Personalise Incentives With The Coupon Engine
Keep Track Of Your Campaign Performance
Personalise Instore Engagement In Real-Time
Leverage The Power Of Social
Influence Consumer Journeys
Maximise Traditional Channels & Mobile Push
FAQs
Does this service offer multi-user capability (e.g. teams)?
No.
What platforms does this service support?
Aspect Via is a cloud-based software.
Who are the main user groups of this service?
Main users of Aspect Via are organizations with 100 or more concurrent and named users.
Does this service offer an API?
Yes, Aspect Via offers API.
Does this service offer guides, tutorials and or customer support?
Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.
Does this service integrate with any other apps?
Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms.
What is this service generally used for?
This service is generally used for Customer Engagement Management.
FAQs
What are some applications this service is commonly used in tandem with?
Customers will often use Malcolm! in conjunction with other websites, CRMs, and contact management systems plus internal systems. Popular integrations are Dropbox, Mailchimp, Twilo, Slack, Zendesk, Google Sheets, Trello, JIRA, Asana and Hubspot.
What platforms does this service support?
Web based platform - can be surfaced and used via any web browser and integrated into other applications via embeds, plugins, widgets or API.
Does this service integrate with any other apps?
Yes - thousands of apps and third party services. Ask us if you'd like a particular integration!
Does this service offer guides, tutorials and or customer support?
Yes.
What is this service generally used for?
Servicing, interacting or engaging with users.
Does this service offer an API?
Yes, on Enterprise plans.
Does this service offer multi-user capability (e.g. teams)?
Yes.
Who are the main user groups of this service?
Any company or organisation who interacts with users - be those customers, staff, suppliers, students, residents, brokers, affiliates, patrons... you name it.
FAQs
Does this service offer multi-user capability (e.g. teams)?
Yes
Does this service integrate with any other apps?
Yes
Does this service offer guides, tutorials and or customer support?
Yes
What platforms does this service support?
POS - 75+ POS Systems including NCR, Ginesys, RetailPro, Microsoft Dynamics and others,
Rewards Platforms - PayTM, Amazon, UPI
We have a small team of dedicated Customer Engagement software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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