Compare Aspect Via vs eGain vs Sparq

Aspect Via 8 Customer Engagement	eGain 14 Customer Engagement	Sparq 0 Customer Engagement
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Crozscore 86% what is this? User Happiness: 86% Press Buzz: 48% User Trend: interest falling	Crozscore 85% what is this? User Happiness: 77% Press Buzz: 49% User Trend: interest falling	Crozscore 86% what is this? Press Buzz: 49% User Trend: interest falling
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About Aspect Via The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement. The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.	About eGain eGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels. The suite consists of following modules: eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. The whole package ensures 360-degree customer feedback and reliable information that can improve customer interaction. This way, businesses can offer their customers the option of live chat with support agents. eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management.	About Sparq Sparq is a customer insights platform that uncovers actionable customer data. This relationship-based approach progressively profiles the customer at every interaction producing richer customer insights. The platform translates customer attributes like motivation, preference, and beliefs into agile, actionable data points that improve customer understanding. These deeper insights deliver new value such as new placement, product, pricing, and promotional opportunities, as well as improve customer acquisition, rate of retention, and customer satisfaction. Through continued engagement, collected insights offer an increasingly optimized experience turning consent data from facts and figures into tangible, actionable insights while maintaining privacy boundaries and meeting regulations.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score
Summary Live chat Churn management Analytics Customer experience management Self service portal Real time reporting IVR / voice recognition CRM integration Request assignment Workflow management	Summary Streamline and Automate Service Processes Effectively Categorize Interactions Monitor and Track Every Call Integrate Multichannel Customer Communications Complete Customer Information and Interaction History A Common Knowledge Base Intelligent Summarizing of Phone Calls. Comprehensive Analytics Fully integrated with other interaction channels	Summary Build Communities and Engage Members Advanced Recruitment Tools Progressive Profiling Deep Audience Segmentation Target and Run Activities Real-Time Community Engagement Metrics Advanced Search Functionality Sparq Authoring Survey Templates Private Discussion Boards

FAQs Does this service offer multi-user capability (e.g. teams)? No. What platforms does this service support? Aspect Via is a cloud-based software. Who are the main user groups of this service? Main users of Aspect Via are organizations with 100 or more concurrent and named users. Does this service offer an API? Yes, Aspect Via offers API. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Online Support, Phone Support, Video Tutorials. Does this service integrate with any other apps? Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms. What is this service generally used for? This service is generally used for Customer Engagement Management.	FAQs Does this service offer an API? Yes, it offers REST API. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Videos, Customer Forums, Support Portal, Chat, Phone Support, Email Support. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? eGain integrates with call center, business, content, and email systems. Who are the main user groups of this service? Main users of eGain are large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital & voice channels, touchpoints, as well as agents in contact centers for superior CX. What is this service generally used for? This service is generally used as a customer interaction software. What platforms does this service support? eGain is cloud-based, hosting, and on-site software.	FAQs Does this service integrate with any other apps? Yes, we have a whole App Center including systems like Salesforce, Marketo, HubSpot, SurveyGizmo, Userzoom, LivingLens, and more. Who are the main user groups of this service? Market researchers, insight professionals, CX professionals, executives, product teams, marketers, and data scientists use Sparq. What platforms does this service support? Sparq, our customer insights platform What are some applications this service is commonly used in tandem with? Leverage our self-service integrations from our App Center for managing, surveying, and augmenting activities with your other systems like Salesforce, Marketo, HubSpot, and more. We also support API and DMP integrations so you can integrate your Sparq data with other systems of record. Does this service offer guides, tutorials and or customer support? Help Center, Email Support, Phone Support, Knowledge Base, Vision Critical Academy, Professional Services, Research Services, Technical Services Does this service offer multi-user capability (e.g. teams)? Yes Does this service offer an API? Yes What is this service generally used for? This service is generally used as a cloud-based customer intelligence platform.
Vendor Information Founded: - Based in: Phoenix Employees: 1001-5000 Likes: Followers:	Vendor Information Founded: - Based in: Sunnyvale Employees: 501-1000 Likes: Followers: 2.62k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses Aspect Via SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, German, Spanish, Portuguese, Chinese, Japanese Regional Restrictions: No restrictions.	Other Who uses eGain Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English, German, French Regional Restrictions: No restrictions.	Other Who uses Sparq SMEs Enterprises Desktop Platforms: Web App Languages: English, French, German, Chinese, Czech, Danish, Dutch, Finnish, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Vietnamese Regional Restrictions: No restrictions.