Compare Aspect Via vs eGain vs Crisp

Aspect Via 7 Customer Engagement	eGain 14 Customer Engagement	Crisp 77 Customer Engagement
View Listing	View Listing	View Listing
Crozscore 86% what is this? User Happiness: 84% Press Buzz: 48% User Trend: interest falling	Crozscore 85% what is this? User Happiness: 77% Press Buzz: 49% User Trend: interest falling	Crozscore 89% what is this? User Happiness: 88% Press Buzz: 53% User Trend: interest falling
view 5 more	view 4 more	view 2 more
About Aspect Via The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement. The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.	About eGain eGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels. The suite consists of following modules: eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. The whole package ensures 360-degree customer feedback and reliable information that can improve customer interaction. This way, businesses can offer their customers the option of live chat with support agents. eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management.	About Crisp Customer Relationship is something that companies can't get rid of but on the other hand, SMB's have to deal with small amount of time and few human resources. Based on this, Crisp has been created to help Startups & SMB's to scale their customers relationship thanks to a complete solution that gather every communication channels in one place. Crisp offer 3 main plans that range from 0$ to 95$ a month with no hidden fees based on contact number or Email sent neither operators. Through all these features, companies are able to enhance their customers relationship experience and automate lots of repetitive tasks to let operators to their best: advise and create human relationship.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score
Summary Live chat Churn management Analytics Customer experience management Self service portal Real time reporting IVR / voice recognition CRM integration Request assignment Workflow management	Summary Streamline and Automate Service Processes Effectively Categorize Interactions Monitor and Track Every Call Integrate Multichannel Customer Communications Complete Customer Information and Interaction History A Common Knowledge Base Intelligent Summarizing of Phone Calls. Comprehensive Analytics Fully integrated with other interaction channels	Summary Shared inbox Multi-channel customer service Chatbot Live Chat Marketing & Sales Automation Customer Support Automation Routing Rules Live Translate Translated in 9 languages
		Pricing Basic Free Included in plan: Live Chat Mobile Apps Notifications 2 operators Pro $25.00 per website Included in plan: Canned Response Shared Inbox (Facebook, Twitter, Telegram & Email Connection) Shortcuts (Canned Responses) Reply from Slack Live Chat Triggers Customization Internal Search 4 operators Unlimited Messages Unlimited $95.00 per website Included in plan: Unlimited contacts & operators CRM Knowledge Base Routing Rules Drip campaigns SMS Chatbot Auto-Responder Status Page Reminders Analytics
FAQs Does this service offer multi-user capability (e.g. teams)? No. What platforms does this service support? Aspect Via is a cloud-based software. Who are the main user groups of this service? Main users of Aspect Via are organizations with 100 or more concurrent and named users. Does this service offer an API? Yes, Aspect Via offers API. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Online Support, Phone Support, Video Tutorials. Does this service integrate with any other apps? Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms. What is this service generally used for? This service is generally used for Customer Engagement Management.	FAQs Does this service offer an API? Yes, it offers REST API. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Videos, Customer Forums, Support Portal, Chat, Phone Support, Email Support. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? eGain integrates with call center, business, content, and email systems. Who are the main user groups of this service? Main users of eGain are large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital & voice channels, touchpoints, as well as agents in contact centers for superior CX. What is this service generally used for? This service is generally used as a customer interaction software. What platforms does this service support? eGain is cloud-based, hosting, and on-site software.	FAQs Does this service offer guides, tutorials and or customer support? We provide 24/5 customer support, knowledge base and video to help customer scale their onboarding. Does this service offer an API? We provide an in-depth API that allows you to get and post information from and to Crisp. Does this service offer multi-user capability (e.g. teams)? We want to be the one stop for companies so that they do not have any other tool to use rather than Crisp. Who are the main user groups of this service? We provide our software to every companies that are willing to improve their customer relationship.
Vendor Information Founded: - Based in: Phoenix Employees: 1001-5000 Likes: Followers:	Vendor Information Founded: - Based in: Sunnyvale Employees: 501-1000 Likes: Followers: 2.62k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 3.16k
Other Who uses Aspect Via SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, German, Spanish, Portuguese, Chinese, Japanese Regional Restrictions: No restrictions.	Other Who uses eGain Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English, German, French Regional Restrictions: No restrictions.	Other Who uses Crisp Freelance Startups SMEs Agencies Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Chinese, French, English, Finnish, Spanish, German, Dutch, Russian, Portuguese Regional Restrictions: No restrictions.