Compare Aspect Via vs Consolto vs Crisp

Aspect Via 7 Customer Engagement	Consolto 50 Customer Engagement	Crisp 77 Customer Engagement
View Listing	View Listing	View Listing
Crozscore 86% what is this? User Happiness: 84% Press Buzz: 48% User Trend: interest falling	Crozscore 90% what is this? User Happiness: 94% Press Buzz: 36% User Trend: no significant changes	Crozscore 89% what is this? User Happiness: 88% Press Buzz: 53% User Trend: interest falling
view 5 more	view 2 more	view 2 more
About Aspect Via The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement. The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.	About Consolto We are Consolto, an online platform that helps businesses communicate remotely with new audiences on a global scale. Our mission is to help freelancers, small and medium businesses around the globe make a sustainable living in today’s hyper-competitive environment. Our solution embeds on your website and enables you to communicate with your clients as close as possible to being there with them. On top of the trivial chat and videochat and screen sharing, we've built a collaborative interactive map application tailored to travel agents, tour operators, travel guides and hotels. In addition, for support and sales teams, we provide a 3D model that is shown to your clients and helps them understand exactly what you're talking about. Everything is integrated on your website. No downloads, no installations.	About Crisp Customer Relationship is something that companies can't get rid of but on the other hand, SMB's have to deal with small amount of time and few human resources. Based on this, Crisp has been created to help Startups & SMB's to scale their customers relationship thanks to a complete solution that gather every communication channels in one place. Crisp offer 3 main plans that range from 0$ to 95$ a month with no hidden fees based on contact number or Email sent neither operators. Through all these features, companies are able to enhance their customers relationship experience and automate lots of repetitive tasks to let operators to their best: advise and create human relationship.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score
Summary Live chat Churn management Analytics Customer experience management Self service portal Real time reporting IVR / voice recognition CRM integration Request assignment Workflow management	Summary No key features associated with this application.	Summary Shared inbox Multi-channel customer service Chatbot Live Chat Marketing & Sales Automation Customer Support Automation Routing Rules Live Translate Translated in 9 languages
	Pricing Smart Free Included in plan: Live Chat Clever $19.00 1 user(s) / month Included in plan: Videochat (40Hrs monthly) SMS, Email notifications	Pricing Basic Free Included in plan: Live Chat Mobile Apps Notifications 2 operators Pro $25.00 per website Included in plan: Canned Response Shared Inbox (Facebook, Twitter, Telegram & Email Connection) Shortcuts (Canned Responses) Reply from Slack Live Chat Triggers Customization Internal Search 4 operators Unlimited Messages Unlimited $95.00 per website Included in plan: Unlimited contacts & operators CRM Knowledge Base Routing Rules Drip campaigns SMS Chatbot Auto-Responder Status Page Reminders Analytics
FAQs Does this service offer multi-user capability (e.g. teams)? No. What platforms does this service support? Aspect Via is a cloud-based software. Who are the main user groups of this service? Main users of Aspect Via are organizations with 100 or more concurrent and named users. Does this service offer an API? Yes, Aspect Via offers API. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Online Support, Phone Support, Video Tutorials. Does this service integrate with any other apps? Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms. What is this service generally used for? This service is generally used for Customer Engagement Management.	FAQs No FAQs associated with this application.	FAQs Does this service offer guides, tutorials and or customer support? We provide 24/5 customer support, knowledge base and video to help customer scale their onboarding. Does this service offer an API? We provide an in-depth API that allows you to get and post information from and to Crisp. Does this service offer multi-user capability (e.g. teams)? We want to be the one stop for companies so that they do not have any other tool to use rather than Crisp. Who are the main user groups of this service? We provide our software to every companies that are willing to improve their customer relationship.
Vendor Information Founded: - Based in: Phoenix Employees: 1001-5000 Likes: Followers:	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 12	Vendor Information Founded: - Based in: - Employees: - Likes: Followers: 3.16k
Other Who uses Aspect Via SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, German, Spanish, Portuguese, Chinese, Japanese Regional Restrictions: No restrictions.	Other Who uses Consolto Freelance Startups SMEs Agencies Enterprises Desktop Platforms: Web App Languages: English, Spanish, Portuguese, Hebrew, Russian Regional Restrictions: No restrictions.	Other Who uses Crisp Freelance Startups SMEs Agencies Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: Chinese, French, English, Finnish, Spanish, German, Dutch, Russian, Portuguese Regional Restrictions: No restrictions.