Compare Aspect Via vs eGain vs Beamer

Aspect Via 0 Customer Engagement	eGain 4 Customer Engagement	Beamer 13 Customer Engagement
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Crozscore 85% what is this? User Happiness: 84% Press Buzz: 48% User Trend: interest falling	Crozscore 84% what is this? User Happiness: 70% Press Buzz: 49% User Trend: interest falling	Crozscore 88% what is this? User Happiness: 92% Press Buzz: 46% User Trend: no significant changes
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About Aspect Via The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement. The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.	About eGain eGain offers AI-powered solution used by leading organizations worldwide. It is a transformative customer service for supporting online customers and contact center agents. This service helps businesses engage, gain, and serve customers throughout various communication channels. The suite consists of following modules: eGain CallTrack, eGain Chat, eGain Virtual Assistant, eGain ClickToCall, eGain Cobrowse, eGain Mail, eGain Notify, eGain Offers, and eGain Social. The whole package ensures 360-degree customer feedback and reliable information that can improve customer interaction. This way, businesses can offer their customers the option of live chat with support agents. eGain converts conventional call centers into knowledge-based multichannel customer interaction centers. There is also Artificial Intelligence-powered virtual assistant software, as a virtual agent providing help for website visitors. It is based on the natural language processing technology, that acts as a guide for customers. Finally, eGain Social is a tool that collects data from social media, analyzing visitors' queries and content acting as a single-sourced social publishing, and reputation management.	About Beamer Beamer is a smart and easy-to-use notification center and changelog that will help you announce important news, latest products, new features, special offers and more. FEATURES Share posts with text, images and videos – Share your latest updates with your users using text, images, videos and gifs. Make your posts visual and get more engagement. Post scheduling – Create posts and schedule to be published at a specific day and time. Send announcements at the perfect time to increase reach. Push notifications – Bring users back to your site with push notifications. Notifications are created automatically from new posts. Reducing churn has never been this easy. 4.User feedback and reactions – Collect user feedback on your announcements so you can make better decisions. User segmentation – Target specific groups of users based on behavior, location and demographics. Stop sending all your customers the exact same announcements. Customize your design – Change the the design of your Beamer newsfeed to fit perfectly with your site or app. Change color, location, notification type and more. WordPress plugin – can be installed in less than 5 mins, no code required. Try Beamer for free today! No fees or card required.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score
Summary Live chat Churn management Analytics Customer experience management Self service portal Real time reporting IVR / voice recognition CRM integration Request assignment Workflow management	Summary Streamline and Automate Service Processes Effectively Categorize Interactions Monitor and Track Every Call Integrate Multichannel Customer Communications Complete Customer Information and Interaction History A Common Knowledge Base Intelligent Summarizing of Phone Calls. Comprehensive Analytics Fully integrated with other interaction channels	Summary No key features associated with this application.

FAQs Does this service offer multi-user capability (e.g. teams)? No. What platforms does this service support? Aspect Via is a cloud-based software. Who are the main user groups of this service? Main users of Aspect Via are organizations with 100 or more concurrent and named users. Does this service offer an API? Yes, Aspect Via offers API. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Online Support, Phone Support, Video Tutorials. Does this service integrate with any other apps? Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms. What is this service generally used for? This service is generally used for Customer Engagement Management.	FAQs Does this service offer an API? Yes, it offers REST API. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Videos, Customer Forums, Support Portal, Chat, Phone Support, Email Support. Does this service offer multi-user capability (e.g. teams)? Yes. Does this service integrate with any other apps? eGain integrates with call center, business, content, and email systems. Who are the main user groups of this service? Main users of eGain are large companies aiming to provide timely, contextual, and consistent knowledge to consumers across digital & voice channels, touchpoints, as well as agents in contact centers for superior CX. What is this service generally used for? This service is generally used as a customer interaction software. What platforms does this service support? eGain is cloud-based, hosting, and on-site software.	FAQs No FAQs associated with this application.
Vendor Information Founded: - Based in: Phoenix Employees: 1001-5000 Likes: Followers:	Vendor Information Founded: - Based in: Sunnyvale Employees: 501-1000 Likes: Followers: 2.62k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses Aspect Via SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, German, Spanish, Portuguese, Chinese, Japanese Regional Restrictions: No restrictions.	Other Who uses eGain Startups SMEs Enterprises Desktop Platforms: Web App Windows Macintosh Languages: English, German, French Regional Restrictions: No restrictions.	Other Who uses Beamer Startups SMEs Agencies Enterprises Desktop Platforms: Web App Windows Macintosh Mobile Platforms: iOS Android Languages: English Regional Restrictions: No restrictions.