Compare Aspect Via vs Bazaarvoice vs Sparq

Aspect Via 0 Customer Engagement	Bazaarvoice 291 Customer Engagement	Sparq 0 Customer Engagement
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Crozscore 85% what is this? User Happiness: 84% Press Buzz: 48% User Trend: interest falling	Crozscore 89% what is this? User Happiness: 86% Press Buzz: 57% User Trend: interest falling	Crozscore 86% what is this? Press Buzz: 49% User Trend: interest falling
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About Aspect Via The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement. The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.	About Bazaarvoice With Bazaarvoice, users can discover and approach customers and offer them trusted contests. The main purpose of this solution is that retailers and big brands can acquire new clients by sharing customer-generated content. Bazaarvoice makes the most of its technology to obtain unique data and insights that are later used for targeting audience and personalizing ads. Content that is shared consists of reviews, ratings, videos, photos, and other experience-based material. If this content is adequately leveraged, it can be the basis for increasing sales and building brand loyalty. Retailers can send customers email messages so they can quickly reach their review submission page, or they can publish it on Google seller ratings. Other benefits of this program include awareness on the: online retail sales increase, in-store retail sales influence, customer insights, the success of new products, and more.	About Sparq Sparq is a customer insights platform that uncovers actionable customer data. This relationship-based approach progressively profiles the customer at every interaction producing richer customer insights. The platform translates customer attributes like motivation, preference, and beliefs into agile, actionable data points that improve customer understanding. These deeper insights deliver new value such as new placement, product, pricing, and promotional opportunities, as well as improve customer acquisition, rate of retention, and customer satisfaction. Through continued engagement, collected insights offer an increasingly optimized experience turning consent data from facts and figures into tangible, actionable insights while maintaining privacy boundaries and meeting regulations.
Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score	Features API Calendar Management Chat Customer Management Dashboard Data Export Data Import Data Visualization External Integrations Forecasting Lead Management Lead Scoring Multi-User Notifications Scheduling Call Tracking Click-to-Dial Net Promoter Score
Summary Live chat Churn management Analytics Customer experience management Self service portal Real time reporting IVR / voice recognition CRM integration Request assignment Workflow management	Summary Ratings and Reviews Questions and Answers Seller Ratings Moderation Fraud Detection and Protection ROI Measurement	Summary Build Communities and Engage Members Advanced Recruitment Tools Progressive Profiling Deep Audience Segmentation Target and Run Activities Real-Time Community Engagement Metrics Advanced Search Functionality Sparq Authoring Survey Templates Private Discussion Boards

FAQs Does this service offer multi-user capability (e.g. teams)? No. What platforms does this service support? Aspect Via is a cloud-based software. Who are the main user groups of this service? Main users of Aspect Via are organizations with 100 or more concurrent and named users. Does this service offer an API? Yes, Aspect Via offers API. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Online Support, Phone Support, Video Tutorials. Does this service integrate with any other apps? Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms. What is this service generally used for? This service is generally used for Customer Engagement Management.	FAQs Who are the main user groups of this service? Main users of Bazaarvoice are big brands and retail websites. What platforms does this service support? This is a web-based software. Does this service offer an API? Yes, it offers API. What are some applications this service is commonly used in tandem with? It is commonly used in tandem with social media, analytics, and CRM applications. What is this service generally used for? This service is generally used to collect and publish authentic feedback from customers. Does this service integrate with any other apps? Bazaarvoice provides integration with Facebook, Twitter, Adobe Analytics, Google Analytics, Salesforce Commerce Cloud, Magento, IBM WebSphere Commerce, SAP. Does this service offer multi-user capability (e.g. teams)? No. Does this service offer guides, tutorials and or customer support? Support: Knowledge Base, Live Support, Phone Support, Email Support, Account Manager.	FAQs Does this service integrate with any other apps? Yes, we have a whole App Center including systems like Salesforce, Marketo, HubSpot, SurveyGizmo, Userzoom, LivingLens, and more. Who are the main user groups of this service? Market researchers, insight professionals, CX professionals, executives, product teams, marketers, and data scientists use Sparq. What platforms does this service support? Sparq, our customer insights platform What are some applications this service is commonly used in tandem with? Leverage our self-service integrations from our App Center for managing, surveying, and augmenting activities with your other systems like Salesforce, Marketo, HubSpot, and more. We also support API and DMP integrations so you can integrate your Sparq data with other systems of record. Does this service offer guides, tutorials and or customer support? Help Center, Email Support, Phone Support, Knowledge Base, Vision Critical Academy, Professional Services, Research Services, Technical Services Does this service offer multi-user capability (e.g. teams)? Yes Does this service offer an API? Yes What is this service generally used for? This service is generally used as a cloud-based customer intelligence platform.
Vendor Information Founded: - Based in: Phoenix Employees: 1001-5000 Likes: Followers:	Vendor Information Founded: - Based in: Austin Employees: 501-1000 Likes: Followers: 20.9k	Vendor Information Founded: - Based in: - Employees: - Likes: Followers:
Other Who uses Aspect Via SMEs Enterprises Desktop Platforms: Web App Mobile Platforms: iOS Android Languages: English, German, Spanish, Portuguese, Chinese, Japanese Regional Restrictions: No restrictions.	Other Who uses Bazaarvoice SMEs Enterprises Desktop Platforms: Web App Languages: English Regional Restrictions: No restrictions.	Other Who uses Sparq SMEs Enterprises Desktop Platforms: Web App Languages: English, French, German, Chinese, Czech, Danish, Dutch, Finnish, Greek, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Thai, Turkish, Vietnamese Regional Restrictions: No restrictions.