The cloud-based Customer Engagement software manages customer interactions, workforce, and self-service. The platform is an all-in-one solution for the entire enterprise around their customer engagement.
The platform's voice recording and quality management capabilities empower contact centers to catch and assess all customer interactions.
About Bazaarvoice
With Bazaarvoice, users can discover and approach customers and offer them trusted contests. The main purpose of this solution is that retailers and big brands can acquire new clients by sharing customer-generated content.
Bazaarvoice makes the most of its technology to obtain unique data and insights that are later used for targeting audience and personalizing ads. Content that is shared consists of reviews, ratings, videos, photos, and other experience-based material. If this content is adequately leveraged, it can be the basis for increasing sales and building brand loyalty.
Retailers can send customers email messages so they can quickly reach their review submission page, or they can publish it on Google seller ratings. Other benefits of this program include awareness on the: online retail sales increase, in-store retail sales influence, customer insights, the success of new products, and more.
About Engage+
Increase conversion & sales with personalized customer engagement & omnichannel retail marketing solutions. Start engaging 1:1 with your customers today with customer relationship management software!
Connect and Build Relationships with your Consumers.
Consumers want brands to be relevant to them. Increase the effectiveness of your marketing efforts by personally connecting with each consumer over their preferred channels, building relationships at every interaction with Engage+. Create Personalized Customer Journeys with AI-Powered Retail Marketing Solutions. Personalize Customer Engagement with AI-Powered Retail Marketing Solutions.
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Net Promoter Score
Features
API
Calendar Management
Chat
Customer Management
Dashboard
Data Export
Data Import
Data Visualization
External Integrations
Forecasting
Lead Management
Lead Scoring
Multi-User
Notifications
Scheduling
Call Tracking
Click-to-Dial
Net Promoter Score
Summary
Live chat
Churn management
Analytics
Customer experience management
Self service portal
Real time reporting
IVR / voice recognition
CRM integration
Request assignment
Workflow management
Summary
Ratings and Reviews
Questions and Answers
Seller Ratings
Moderation
Fraud Detection and Protection
ROI Measurement
Summary
All-In-One Campaign Automation
AI-Powered Hyper-Personalised Campaigns
Campaigns That Are Truly Omnichannel
Audience Manager
Personalise Incentives With The Coupon Engine
Keep Track Of Your Campaign Performance
Personalise Instore Engagement In Real-Time
Leverage The Power Of Social
Influence Consumer Journeys
Maximise Traditional Channels & Mobile Push
FAQs
Does this service offer multi-user capability (e.g. teams)?
No.
What platforms does this service support?
Aspect Via is a cloud-based software.
Who are the main user groups of this service?
Main users of Aspect Via are organizations with 100 or more concurrent and named users.
Does this service offer an API?
Yes, Aspect Via offers API.
Does this service offer guides, tutorials and or customer support?
Support: Knowledge Base, Online Support, Phone Support, Video Tutorials.
Does this service integrate with any other apps?
Integrations: Siebel, SAP, PeopleSoft, SalesForce, and social media platforms.
What is this service generally used for?
This service is generally used for Customer Engagement Management.
FAQs
Who are the main user groups of this service?
Main users of Bazaarvoice are big brands and retail websites.
What platforms does this service support?
This is a web-based software.
Does this service offer an API?
Yes, it offers API.
What are some applications this service is commonly used in tandem with?
It is commonly used in tandem with social media, analytics, and CRM applications.
What is this service generally used for?
This service is generally used to collect and publish authentic feedback from customers.
Does this service integrate with any other apps?
Bazaarvoice provides integration with Facebook, Twitter, Adobe Analytics, Google Analytics, Salesforce Commerce Cloud, Magento, IBM WebSphere Commerce, SAP.
Does this service offer multi-user capability (e.g. teams)?
No.
Does this service offer guides, tutorials and or customer support?
We have a small team of dedicated Customer Engagement software enthusiasts. Tell us your requirements and we'll match you with the right expert who can help.
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